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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Today I was harassed by a homeless person. AIBU?

315 replies

CopeWithChange · 04/01/2026 19:08

Today, I was in a popular coffee shop in a big city, with my husband and children. Someone approached us - who appeared male but possibly a transgender woman. They said they were homeless and asked me to buy them a drink. I have always tried to be good to the homeless, and a drink seems to be a reasonable request so I said yes. I instructed my DH to wait with the kids and walked this person to the queue. I quite quickly began regretting this decision. My DH was watching carefully, but this individual quite quickly started saying things to make me feel extremely uncomfortable. I’m late 30’s and would say very feminine in appearance. They started saying to me that I was transgender and asking what surgery I had had done. They then looked at my husband saying he sickened them. That he was disguising and he would make sure I was free of him soon. He kept saying “just look at him, watching you. It’s disgusting! but you’ll be free of him very, very soon! My husband could tell by my face that something had changed and walked closer, between where we were and where my kids were. I rushed over to the cashier and said “I need to pay, I need to pay now.” She could see me being uncomfortable and being followed by this individual, who appeared to be possibly on drugs. I made sure my face expressed my fear. It wasn’t hard, as I was genuinely getting frightened. The cashier sent me back to the card readers, where a colleague was working. I said, “can I please pay for this persons drink. I need to pay and I need to leave.” The assistant had me wait while they served the current customer, and the other lady continued making drinks for other customers. There was a lady in the queue I was looking to for help. I’m in my 30’s. She looked very uneasy but avoided all eye contact with me. I paid and left. The individual shouted abuse at my husband as we left and threatened him with assault.

I feel shaken up. No one in ear shot helped. No one cared. Everyone turned a blind eye, despite me knowing they could hear and see. My husband was worried but also fearful to walk my children over and was genuinely out of ear shot. If the man had become visibly aggressive, he would have intervened in a shot. I don’t want him to be flamed here. But the individuals right next to me all did nothing. I feel shaken and upset over this. AIBU to hope that people would do more?

OP posts:
Kingscallops · 04/01/2026 20:51

Littlejohnjustwaitandseensoulstomper · 04/01/2026 19:21

I cut them dead before they launch into their script

Yep, always the best way. If you're going to get a mouthful of abuse, you'd rather it be for cutting them off rather than appeasing them.

CopeWithChange · 04/01/2026 20:50

Iocanepowder · 04/01/2026 20:46

When you were asking to pay, had the coffee already been ordered/made or not?

No. Nothing had been ordered when I asked to pay! I jumped the queue to get to a member of staff. I was scared and being accosted by this individual who was becoming increasingly frightening. I had agreed to buy them a drink and so I found a member of staff (who happened to be a barista and wasn’t currently serving). With a fearful expression, I explained I needed to buy this person a drink and I needed to jump the queue and leave! I made it very obvious this wasn’t an ordinary situation. I had become too scared to antagonise this person who seemed completely unstable, by changing my mind and saying I would no longer buy them one.

I don’t know why some posters are so hell bent on poking holes in my story. Actually thought people might offer some support.

OP posts:
TidyCyan · 04/01/2026 20:50

CopeWithChange · 04/01/2026 20:43

I was trying to move away from the individual to speak to a member of staff and say I needed help. He followed me. I expressed with my face I needed to quickly pay and leave. The cashier at the cash register area was dealing with a customer. The person I approached had no customer.

So you approached the barista making the drinks? Who doesn't have a till?!

I'm just asking because there seems to be this implication that you didn't just walk off because the drink had been ordered but not paid for.

pimplebum · 04/01/2026 20:50

Bobiverse · 04/01/2026 19:22

You got yourself into the situation and chose to stay instead of just walking away. Why would anyone else step in? There were two of you, you weren’t alone. Stop being so dramatic.

The staff are trained to serve coffee not deal with this
as an ex trained police officer and now a teacher I have the public spirited confidence to step up and take charge when I see situations like this - however the vast majority of the ordinary public are nervous , fearful of making g a tit if themselves or more importantly getting hurt, I bet a few folks pondered the situation afterwards and wished they had helped you but were sadly more focused on getting their coffee

Next time say no , the advice from police and charities is to donate to charities by giving money you are funding their addiction and not achually helping them .

Freda69 · 04/01/2026 20:49

You were trying to be kind but it’s safer these days to stay away from ‘dodgy’ people. There are many people with mental health issues, many who are in scamming gangs and then there are addicts who just want money for drugs.
If you want to help just give money to appropriate charities. We live in a very sad world.

TakeItUpWithTheAnteater · 04/01/2026 20:49

RessicaJabbit · 04/01/2026 20:09

Of course you can ...it's called a diagram.

Like my imaginary scenario here...

I just don't understand that DH was close enough to see a change in the situation.... Move closer.... But still not come straight to you and assist/intervene despite you making it so obvious your were scared.

How did he not realise that you needed help?

I’ve replied below to make it a little bit clearer for you.

Pumpkinatmidnight · 04/01/2026 20:49

CopeWithChange · 04/01/2026 19:21

On reflection, I was afraid to say no and his question was directed at me rather than my husband. I’ve spent most my life in the countryside, so this was a new experience for me. My husband, who is more well travelled, was very shocked I said yes. I found this out afterwards.

The decent thing to have done is for husband to either advise against saying he's there and then or offer to get the drink himself. Not speak in hindsight.

Lessons learned today (sadly).

TakeItUpWithTheAnteater · 04/01/2026 20:48

RessicaJabbit · 04/01/2026 20:15

No the scenario doesn't make sense.

The husband was close enough to see something was up.... Moved closer.... and was somehow still to far away to hear anything at all and then seemingly stood by when his wife gave "very clear" signals she was scared.... Bit he didn't do anything at all?

At the first sign something was up, I'd expect him to have come directly to OP.

So either the husband failed her or the OP wasn't as clear as she claimed in her scared demeanor...

Oh no worries, here you go. It can be hard to pick salient information out from a number of paragraphs sometimes.

My husband could tell by my face that something had changed and walked closer, between where we were and where my kids were.

My husband was worried but also fearful to walk my children over and was genuinely out of ear shot.

Lavender14 · 04/01/2026 20:48

RessicaJabbit · 04/01/2026 20:42

He could have easily called out to OP. Told the kids to stay put and walked over. Asked a family to watch.

This coffee shop couldn't have been that big....

I'm cannot understand him not protecting his wife that he knew was scared/uncomfortable

That really depends on the age of the kids and who else was about. There isn't always a kindly family handy to watch your kids nor would I trust strangers with my child. Op has explained she had her back to him so while he was keeping an eye on the interaction he couldn't see clearly. And irregardless its quite clear from what this person told op, the husband getting involved would more than likely have escalated the situation potentially resulting in the husband coming to harm in front of op and the kids.

TidyCyan · 04/01/2026 20:47

Iocanepowder · 04/01/2026 20:43

But in your scenario you still paid for your coffee before it was made. That is what we are saying.

Op is indicating that the drink had been made already and she still needed to pay for it. Otherwise why wouldn’t she just leave?

Yes, thank you. You don't order, shuffle along the queue and then collect the drink and pay.

Iocanepowder · 04/01/2026 20:46

CopeWithChange · 04/01/2026 20:43

I was trying to move away from the individual to speak to a member of staff and say I needed help. He followed me. I expressed with my face I needed to quickly pay and leave. The cashier at the cash register area was dealing with a customer. The person I approached had no customer.

When you were asking to pay, had the coffee already been ordered/made or not?

Greenbluemaroon · 04/01/2026 20:46

What would have been your expectation from the other people in the queue OP?

Cattyisbatty · 04/01/2026 20:45

PInkyStarfish · 04/01/2026 19:15

On what planet would you pay for a drink after someone gave you a mouthful of abuse?

You could have just walked away.

Exactly

Yourlifeinyourhands · 04/01/2026 20:45

You’ve done nothing wrong.
You were being kind.
I would have left and not paid given what was happening.
Don’t blame yourself but also don’t be quick to offer help to someone like that again!
Sorry you weren’t helped by anyone. I like to think even as a 38 year old small woman myself I’d have helped somehow!

CopeWithChange · 04/01/2026 20:43

TidyCyan · 04/01/2026 20:36

I think what I find... odd... is the rushing to the cashier asking to pay. Almost all chain coffee shops in my town take the money first then they make it and pop it on the end of the counter.

I was trying to move away from the individual to speak to a member of staff and say I needed help. He followed me. I expressed with my face I needed to quickly pay and leave. The cashier at the cash register area was dealing with a customer. The person I approached had no customer.

OP posts:
nevernotmaybe · 04/01/2026 20:43

Words are Words, get a thick skin. I would gladly make what attempt I can if any protection was actually needed, but you are your own person, responsible for yourself even when that happens expecting special treatment because someone weird says something weird is frankly as crazy as the homeless person.

And I am male, so vastly more likely to be the victim of crime, violent crime, assault, and murder than a woman.

Iocanepowder · 04/01/2026 20:43

Eyeshadow · 04/01/2026 20:40

I don’t visit many coffee shops but I went into Starbucks and the til was right at the end.

I had to wait to get there (because there was a queue) before paying for my coffee and then waited after that for the drink to be made.

I am imagining something like that.

But in your scenario you still paid for your coffee before it was made. That is what we are saying.

Op is indicating that the drink had been made already and she still needed to pay for it. Otherwise why wouldn’t she just leave?

RessicaJabbit · 04/01/2026 20:42

Catza · 04/01/2026 20:42

FFS, OP described it multiple times across her posts. I can basically draw a diagram by now with the layout of the coffee shop and who was where when the event happend.

Edited

Go on then....

RessicaJabbit · 04/01/2026 20:42

Lavender14 · 04/01/2026 20:37

Suggesting that the dad should have walked his two kids up beside a highly unstable individual potentially escalating a fragile situation is complete madness. I would not have wanted my dc anywhere near.

He could have easily called out to OP. Told the kids to stay put and walked over. Asked a family to watch.

This coffee shop couldn't have been that big....

I'm cannot understand him not protecting his wife that he knew was scared/uncomfortable

Catza · 04/01/2026 20:42

RessicaJabbit · 04/01/2026 20:27

Ok.

And then what?

DH just stood by and let you be led away?

And then was somehow so far away that he both realised something was up, moved closer and still.... what just.... stood around knowing something was up?

FFS, OP described it multiple times across her posts. I can basically draw a diagram by now with the layout of the coffee shop and who was where when the event happend.

Confusion33 · 04/01/2026 20:41

I think your husband was unreasonable in this situation,
If you clearly looked uncomfortable he should have come over. My DH would have offered to go over with the person and I wait with the children

scorpiogirly · 04/01/2026 20:41

You should have left the queue when the person turned weird. People probably didn't intervene because they probably thought you were together.

RightOnTheEdge · 04/01/2026 20:41

It's easy for people to say with hindsight what you couldn't have done differently. I guess in the moment it's hard to think clearly if you are scared or panicking.

I do think that YABU to expect other people in the queue to have stepped in when you were too scared to ask the staff for help or call your husband over.
If you were that scared then they probably were too.

If anything like this ever happens again OP, and hopefully it won't, ask the staff for help.
Have you heard of Ask for Angela? You could have tried that. I don't know if all hospitality places train their staff how to deal with an Ask for Angela request though.

It's horrible what happened to you and the only person at fault was the man who scared you.

RessicaJabbit · 04/01/2026 20:40

If this was me and my family and I had been "targeted" and said 'yes we will buy you a drink.DH can you take them, I'll sort the kids ".

And if not , my DH would have immediately stepped in and said "I'll sort this, you take the kids love ".

And even if he was distracted and I had gone off and left him and the kids, and he THEN realised something was wrong, he would have either immediately come straight to me (with the kids) or asked a woman/family "would you just mind the kids, I need to speak to my wife " ...and come straight to me.

Or he would have called out saying something like "Ressica, the kids want you" or anything like that to give me an out/make it clear he was there and coming.... and IMMEDIATELY COME STRAIGHT TO ME.

The DH standing by is so odd.

Eyeshadow · 04/01/2026 20:40

TidyCyan · 04/01/2026 20:36

I think what I find... odd... is the rushing to the cashier asking to pay. Almost all chain coffee shops in my town take the money first then they make it and pop it on the end of the counter.

I don’t visit many coffee shops but I went into Starbucks and the til was right at the end.

I had to wait to get there (because there was a queue) before paying for my coffee and then waited after that for the drink to be made.

I am imagining something like that.