Who was unreasonable me or the people on the makeup counter

Agree. Customer service in this country is appalling. I'd leave some sort of review or email head office

They provide a service where they use their training and expertise to help people explore what products might suit them and understand how to use them to best effect.

They aren’t there to quickly apply your already chosen make up because you’re in a rush and can’t be arsed to do it yourself!

I explained the situation to the girls on the counter

*Women

Agree with @Pepperedpickles
I worked for Clinique and Lancôme over the years and I would have happily put some of our product on you, getting a return customer is always good and it also gives great service which is good word of mouth for the brand and store

This is so bizarre.

Is it such a terrible hardship to apply your own foundation & mascara?

OP you aren’t being unreasonable at all to believe they could spare 5 minutes to do your face.

However, the mistake you made was to share that you spent £300 on makeup on here. Many will be blinded by that and will post accordingly unfortunately.

Same as @PepperedpicklesI worked for Clinique for 10 years and would have just done it for you if the counter was quiet. Maybe it’s specific to the brand, I know CT are very big on pushing appointments and I quite often go into selfridges and see people with rollers in getting their makeup done for their night out
at that counter. I don’t think you were unreasonable to ask at all but I suspect that because they already had the sale they had lost interest in helping.

I agree with everything here.

I personally think you were a bit rude OP.

@Arlanymor i assumed my comment would go over your head! 😆

£300 is a awful lot to pay for an emergency make up kit.

£300!!!

Did you actually use those words? You sound incredibly rude, suggesting that they slap some make up on and quick because you were running late makes you sound entitled. I’d imagine the staff would have felt that they wouldn’t have been able to please you with a rush job. Also who’s strapped for cash and then ends up spending £300! That bonkers and totally on you.

Id assume they were shop assistants rather than make up artists.

Where did you get that from are you nuts? No one said that. She was late and then made it other people’s problem at the counter. She delayed herself when she was already late for lunch. I have no idea if she was late for lunch or not and no one said it was ruined for everyone. She just seems to be allergic to the idea that people were not available to do her make up on short notice. And it’s not a two minute job - how daft do you have to be to think this?

I think they could have given you a quick makeover. It does not take long and could have led to more sales for them. Perhaps it being near lunch time meant lack of staff cover.
I used to take full advantage of makeovers in large stores like Debenhams, Frasers, John Lewis...staff were always happy to help and try new products on me.

I've had make up applied by a MUA working for Bobbi Brown when I worked in a department store and it's really not a 2 minute job. Even if you just want minimal make up they still have to prep your skin and explain which products they're using and why

Why would you want someone else to do a ‘two minute job’ to put your makeup on for you? Surely you know how to do it yourself by now? 🤣🤣

I would have taken my money elsewhere tbh.

As you’d spent alot if money, they could have done it for you, especially as there was no one waiting.

All of this situation is down to your poor planning

OP did you know you ruined lunch for everyone that day!!!! 🙄

Just before Christmas I stopped at CT & Nars & was browsing products. The SAs offered to apply what I was looking at to see if I liked it/colour was right I then bought what they showed me.

Well why on earth would you want to waste time in a store when you were late for lunch already? And why would you have been open to upselling? You had to get on the bloody road and didn’t have time to faff or buy extra stuff. All of this situation is down to your poor planning, you forgot your make up bag, were late leaving for lunch and THEN stopped?! You could have just gone bare face. No one would have died, or cared really.

Also, only drag queens use the word ‘beat’ - just FYI. Fair enough if you are one!

But that would have made you even more late. You were late without them applying the make up and without the upselling. Did you not care about the people waiting for you?

In Boots they are only allowed to do half a face because of all the CF's basically getting free make up done all the time

Foundation and eyeshadow takes far longer than two minutes. Then they would need to clean brushes and area afterwards. They also risk you complaining online about the slapdash makeup they did - some people would use that as an excuse(it not meeting the usual standard) to try and get a gift voucher or refund. Not everybody is honest unfortunately.