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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To keep an item that I have received a refund for as it was lost?

180 replies

Confusion33 · 01/01/2026 11:40

I ordered some shoes from JD Sports, £40 and they didn't arrive for weeks. I contacted them and they agreed to issue a refund. Just got an update from Evri that the shoes are ready to collect. Ive already got the refund but would like the shoes. AIBU to collect the shoes?
I bought the item from the website as a guest with no account and used my bank card so don't think they can realistically charge me again can they?

OP posts:
waltzingparrot · 01/01/2026 11:48

I'd go collect the shoes if you still want them and would be prepared to pay for them if you had to. I'd then ring the company and offer to pay, but I bet their system can't cope with taking payment over the phone for an online order that's already been refunde, so they may say keep them.

Yupperyapperyippee · 01/01/2026 11:47

Meh, I'd keep them. Argos is hardly going to shut down over a £40 loss,

Thatonenight · 01/01/2026 11:43

No. I have had this twice this week and have done the right thing. Argos delivered me a £100 vacuum instead of a £15 ironing board I told them and got it picked up. A clothing retailer gave me a refund for a missing package but it turned up so I emailed them to pay. Dont

Noseyoldcow · 01/01/2026 11:42

Keeping an item you have received a refund for is theft. So yes, that is unreasonable.

didntlikeanyofthesuggestions · 01/01/2026 11:41

Keeping both would be greedy. As a compromise keep one and donate one to charity.

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