To keep an item that I have received a refund for as it was lost?

This happened to me last week. A parcel I ordered got lost, it was actually my fault as I put slightly the wrong postcode. Sarah Raven re sent the item free of charge, then the original one turned up 4 weeks later! I emailed to offer to return it but they said keep it! I had a feeling they would as it wasn’t an expensive item, but I felt better offering

On a similar note, I ordered a Christmas present. Company twice promised twice I would receive by Christmas but I didn’t. Christmas morning they emailed to say I would receive by mid January. I told them to cancel. They offered me a discount on a future order. I told them again to cancel and refund, they offered another discount on future order.

I contacted my bank for chargeback and have been refunded.

Boxing day they dispatched. It’s coming from China and tracking now shows in UK.

When it’s received do I tell my bank it’s been received, tell the company, or say nothing?

I wouldn’t have ordered if they didn’t say receipt before or if I had known it was coming from China.

As an ex Police Officer every criminal tries to justify their actions. Shoplifters who think they’re noble because they only steal from big shops, burglars who think they’re noble because they would never steal from their neighbours only ‘rich people’ etc etc.

I’m usually pretty honest about stuff like this, but I had a similar situation recently where the customer service was so slow and terrible (like a month to actually offer a solution to the fact it was ‘lost’) that when it eventually turned up I just thought fuck it, I’m not going through the whole rigmarole again and kept it and the refund.

I’m in the minority here - I bought a coat, it never came, I got a refund, then the coat turned up. I kept it. Did I feel bad - not at all. Their mistake with the courier and delivery service! I wouldn’t have done it to a small company, but millions of parcels go missing every year. If the company had contacted me to retake payment after the cost got to me, I’d have happily paid. They didn’t chase it and were happy enough to refund me - they could’ve said wait another week by which point the coat would’ve got to me!

I would collect them if it was me and I wanted them, and then contact them to let them know. But I don't really have any judgement for people who would just collect them and keep them. Do whatever.

Sounds like you know more than me about what shoplifters say 🤷‍♀️

Bloody hell OP just do the right thing for YOU.

Agree.
They should be informed that the item has now arrived.

That’s what every shoplifter says.

exactly - she actually sent poor AI 'proof' of her donation 😂these fucking people!

@Snooks1971 yeah I have, can you explain it? genuinely can't see anything funny at all about donating the shoes to charity 😬

A claim will have been entered with the courier for the order. When this is examined it will come to light that shoes have been received so you will be found out if you collect them.

Just don't collect them and they will be returned to sender with no hassle for you. If you want to reorder call customer services and they'll most likely match the original price.

Yes, it's a big company but how long would they survive if everyone was this dishonest?

This. Honesty always the best policy.

This is the correct answer.

Could MNers make two NY resolutions?

One - don't pretend to know the law when you don't.

Two- don't be sanctimonious.

I’m still waiting for Evri to deliver my package that has shown to be in their system since December 6th even though I contacted the seller and got a refund via Amazon……….I live in hope of the parcel arriving………if it does I will donate it to the local school as it is a consignment of craft supplies.

My Amazon delivery went missing when it was marked as delivered. I requested a refund. My refund turned up before the items were found. I called it a win. We have enough life admin to do without adding more for other people's mistakes.

Tell them you've now received and ask what to do. The chances are they will tell you to keep them with thei compliments. That happened to me.

If you returned them the chances are you'd get another refund :-), just e-mail the company and let them decide how you should proceed.

I had exactly the same. My parcel arrived 3 weeks after my replacement.

I emailed the supplier, explained, asked them for a returns number without a refund.

They thanked me for my honesty and said I should keep the extra item anyway. But nice to know I did the right thing. 😊

You'll be kicking yourself if they don't let you keep them. You've received so many deliveries this time of year it was easy for you to lose track of what you were picking up. They'd have yobgobto the trouble of going through their Evri notifications to rally them with queries. If you raise it, they will go looking.

I find this sort of thread so depressing. OP has a dilemma which ultimately boils down to a question of honesty. One group say take the honest approach because it's a matter of personal integrity, the next group say take the honest approach because of the risk of adverse consequences or chance that other party will say that's fine/don't worry and the final group say take the knowingly dishonest approach because it's a big company/it's their fault/everyone else does it/anyone who says otherwise is lying. I don't have a problem with either of the first two groups, because both attitudes in my view contribute to the good of the community but the third group really get to me, and I don't know if it's because of the assumption that honesty is not a desirable trait in it's own right, the inherent selfishness or the assumption that those who say otherwise must be lying.

Exactly.

It’s wasting your own time and energy on a system that doesn’t care either way.

being sanctimonious is all about the person in question wanting to feel worthy and validated, reassured that their perceived values are respectable, particularly when applied to a situation they are distant from an unaffected by. It doesn’t mean they’re honest, it doesn’t mean anything.