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Original poster

AIBU to Never Let Staff Walk Away With My ID?

38 replies

TheRealGossipGirl · 26/12/2025 11:52

Had some family and friends over for Christmas yesterday. In the evening we sat down with tea, biscuits, and ended up chatting for hours.

One friend told us a story that honestly made my skin crawl. She went into Currys to collect a click & collect order. The man at the till asked for her ID, then walked off with it, got the parcel, handed it to her - and when she asked for her driving licence back, he said “oh sorry,” went back, came out again, and said he couldn’t find it. He took her details and said he’d call her. That was a week ago, and she’s still heard nothing.

She’s worried, but she’s the type who won’t make a fuss, won’t complain, and will just sit there forever waiting for this random man to get back to her.

I’ve worked in a big UK department store where click & collect was a huge part of the business. Yes, we asked for ID - but there is never a reason to take it and walk away with it. Ever. As a customer, I’ll happily show my ID, but I absolutely refuse to let anyone walk off with it. And if they do, I follow them and tell them not to. It’s my ID - I don’t want it out of my sight.

Two of my friends thought I was being a bit OTT, but honestly? I don’t think I am at all. Your ID is sensitive, important, and not something a stranger should be casually misplacing.

AIBU for thinking this is completely unacceptable?

OP posts:
MargaretThursday · 26/12/2025 12:14

I've ordered from Curry's - they asked to see the card I paid for the item with and the order number (on email or text) but didn't ask for ID.

blubberyboo · 26/12/2025 12:13

Contycont · 26/12/2025 12:03

If stopped by police you have 7 days to present paperwork if requested. You don't need it with you to drive.

Show quote history

Not much hope of presenting it within 7 days if its lying somewhere in Currys though is it? When the police ask you to present it they are basing that on you having it at home in your possession.

As it stands it is now either lost or stolen and the owner will have to pay for a duplicate. That will have to be declared to any stopping police.

ClareBlue · 26/12/2025 12:12

Contycont · 26/12/2025 12:03

If stopped by police you have 7 days to present paperwork if requested. You don't need it with you to drive.

Show quote history

Yes. But your still need to produce it within 7 days. Assuming this is UK. OIn Ireland you have to have it on you when driving.

somanychristmaslights · 26/12/2025 12:12

What an idiot. I would have stayed in the store until it was found, demanded to see the manager, gone out and searched myself!! People really need to grow some courage.

BashfulClam · 26/12/2025 12:10

Nope I don’t even let them take it. You look with your eyes not your hands! My friend had issues with a shop taking her phone as she was picking up a parcel. The guy took her phone to scan theQR code and said he handed it back but didn’t. She had to argue for ages then got the friend with her to call the police and suddenly he miraculously found it. She printed the QR codes after that.

ClareBlue · 26/12/2025 12:10

StCuntyMcCunterson · 26/12/2025 12:01

@ClareBlue well that not necessarily true as you have to send it off for a new one or to get points added.

that being said… I would not have left without it and would have thoroughly enjoyed the experience. What an absolute twit this person is if it’s innocent or dastardly if they’ve done it on purpose. They need reporting and the police calling.

Those situations are specifically exempt when you have to legally produce your license on a 7 day notice. Someone leaving it in Curreys isn't. Even if you have a valid license on the data base you have to physically produce it within 7 days if notified by a Police officer unless it is being updated or held for a legal reason like addition of points. Then you get an extension. You still have to do it though.

Dearg · 26/12/2025 12:07

i don’t think 8 am ever asked to hand over id, merely show it.

Friend needs to contact the Curry’s manager; report her driving licence as stolen to the DVLA and request a new one.

If the Curry’s manager gets her nowhere, I would be logging it with the police non-emergency number. Someone is trying something.

PersephoneParlormaid · 26/12/2025 12:05

I hope she got the workers name, and I’d ring today and play merry hell about it

Contycont · 26/12/2025 12:03

ClareBlue · 26/12/2025 11:58

You don't leave your ID and leave a shop and wait for a call when they find it. I can not comprehend anyone doing that. Sometimes they take it when looking for your collection and you don't realise what has happened. You shouldn't let them, of course. But to leave when they say they can not find it is a different level. If this is as your friend said then it needs to be escalated ASAP with the management. How can you not have your driving licence. You need to legally have it when driving.

If stopped by police you have 7 days to present paperwork if requested. You don't need it with you to drive.

StCuntyMcCunterson · 26/12/2025 12:01

@ClareBlue well that not necessarily true as you have to send it off for a new one or to get points added.

that being said… I would not have left without it and would have thoroughly enjoyed the experience. What an absolute twit this person is if it’s innocent or dastardly if they’ve done it on purpose. They need reporting and the police calling.

EmpressaurusKitty · 26/12/2025 12:01

Bloody hell.

I’d visit the store & insist on seeing the manager, but even if she does manage to get her licence back she needs to contact the head office about this.

She’s got no way of knowing whether her licence has been copied. There should be a flat rule about ID never being out of the customers’ sight.

ClareBlue · 26/12/2025 11:58

You don't leave your ID and leave a shop and wait for a call when they find it. I can not comprehend anyone doing that. Sometimes they take it when looking for your collection and you don't realise what has happened. You shouldn't let them, of course. But to leave when they say they can not find it is a different level. If this is as your friend said then it needs to be escalated ASAP with the management. How can you not have your driving licence. You need to legally have it when driving.

Pavementworrier · 26/12/2025 11:55

Did she just say ok then and leave?? Id have said you better find it mate or I'm reporting you to the police for stealing it.

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