Ordeted a pricey delivery of fancy Christmas cheese from a specialist cheese shop, which was due to be delivered on 19th. It didn't arrive. Spoke to the company who were super helpful, and it seems they'd been collossally let down by DPD. Customer Services were absolutely fabulous, advised they'd had widespread delivery issues and arranged to send out a replacement order, which arrived yesterday.
I've now just had a notification to say my order is arriving today, and a message apologising for the problems with my original order.(I suspect they've done a blanket resend of all the orders in the affected shipment).
What do I do?
I don't want to pay twice for extra cheese we don't need as it was expensive and it's Christmas, so an expensive month!
I can't see the point in refusing delivery/sending perishable cheese back (it's mostly stinky soft cheeses rather than hard cheese), as it'll just get binned.
I did wonder about the food bank, but they don't have refridgeration and so don't take perishsbles.
Do I just accept it as 'bonus' cheese? I feel a bit bad as it's the cheese company who lose out, and it's not their fault and they bent over backwards to resolve the issue with fabulous customer service.