Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Stupid things customers ask on Xmas Eve Eve

538 replies

Mokel · 23/12/2025 06:52

I have done enough years in supermarkets at Christmas.

I remember one question raised by a few customers when putting out bread.
”do you have any bread dated after 28th”
I said if you go to a supermarket on any other 23rd, the latest date on loaves is 28th. As the bakeries always put the date as X days ahead, regardless of the time of year. I remember seeing one of these customers on Jan 23rd and asked them could they find a date longer than 28th. They couldn’t. Retail worker 1 customer 0.

”Is it possible to collect my turkey on Xmas Day?” Erm no.

OP posts:
gmgnts · 23/12/2025 10:25

Vroomfondleswaistcoat · 23/12/2025 08:42

In ours - not particularly Christmas related but all year round - 'do you sell newspapers?' I always wanted to reply (but was far too nice to) 'we're a fucking supermarket, what do you think?' But instead I would direct them to aisle five, where a frankly fucking enormous sign hung saying 'newspapers'.

My first year out of retail and I am praying for my poor colleagues.

Newspapers, like eggs, are often difficult to find in supermarkets. In our local Tesco they are on a large wheeled trolley, which is wheeled to different spots on different days. I'm not sure what you mean by 'we're a fucking supermarket, what do you think?' Not all supermarkets sell newspapers, although most do. Perhaps it's as well you've left retail as you don't sound very tolerant of customers!

looselegs · 23/12/2025 10:25

My parents used to run a newsagents shop and we lived above it. The best one was the guy who came,and knocked on the door on Christmas morning- as we were opening our presents- wanting to know why his newspaper hadn't been delivered......

SwirlyGates · 23/12/2025 10:25

iwasfineandlight · 23/12/2025 08:28

To be fair that’s on the customers for wanting frozen roast potatoes instead of making their own

But they do also tend to sell out of King Edwards and Maris Pipers (yes I know you can make roast potatoes from other varieties, but these are the two most recommended). I got my potatoes the other day, but still have to revisit for sprouts and parsnips so they are fresher. Fingers crossed.

One year I went to 5 different shops (not on Christmas Eve) that had all sold out of marzipan.

RedToothBrush · 23/12/2025 10:25

lazyarse123 · 23/12/2025 10:04

This is usually me. I think having an organised mind helps.
Dh always asks me.
Although we did both laugh in Morrisons on the world food bit and someone had put the Pepto Bismol on there complete with a label so they obviously thought that's where it should be. I hope no one needed any they'd never find it.

I do not have an organised mind.

I remember mindless shit and it gets added to the mindless disorganised shit in my head.

Agrumpyknitter · 23/12/2025 10:24

When I was at uni I did two Christmas stints at a well known supermarket on the tills. It was good money and I didn’t pay much tax as I was a student. We were told that some customers were trying to get away with not paying for crates of beer etc by placing them on the ring underneath the trolley. They told us that we needed to stand up and make sure they didn’t leave the store without paying for it.

I put the whole shopping through that they gave me and then before pressing the total I would look at the customers, most of them would give a smirk at each other thinking they would get away with it and then I would stand up, look at the trolley and get them to pick up the beer for me to scan. They never even apologised for not putting it on the belt in the first place. The amount of customers trying that on as well, so disappointing. It’s not as if it was food and they were in need. It was alcohol.

I try my best to be a good customer when I shop in person as I know what the retail staff have had to go through.

Gribouille · 23/12/2025 10:24

Ell099 · 23/12/2025 10:01

I once had someone CRAWL under the shutter as it was closing demanding to buy a gift card

See? THIS is what I'm here for! Not people asking for bread and eggs...

(I used to work in a bank in Scotland; by 8:30am the day after Hogmanay, people would be pressed to the doors, trying to get in like it was the last helicopter out of a war zone...).

RedToothBrush · 23/12/2025 10:24

RoseThorne · 23/12/2025 10:20

And yet I have just come back from the supermarket with bread dated 26th which was the best date available. It's nice to be nice at Xmas - especially if that's what you're paid for. It's a lot of work for all women

Whispers - when it says 'best before' it doesn't magically go off at the stroke of midnight. A toaster will solve most issues and you are unlikely to have penicillin at that point.

The number of people who will just bin the bread is insane.

Moaningminnieagain · 23/12/2025 10:23

Incelebration · 23/12/2025 09:28

You've got to be pretty wrapped up in yourself to think this is a sensible question.

Edited

Isn’t this The Housemaid

BloodyHellBob · 23/12/2025 10:22

I once heard a bloke giving off loudly about there being no hot cross buns in Tesco on Christmas Eve. I was visiting my Dsis at the time and we both still laugh about how outraged he was!

Nevermind17 · 23/12/2025 10:22

Emas82 · 23/12/2025 06:53

Where's the eggs? X 100000000

Stop moving them then! I swear our Sainsbury’s moves them once a month just for laughs.

RedToothBrush · 23/12/2025 10:22

Brownbananaspot · 23/12/2025 10:17

I used to live next door to a big Waitrose. It became a game every year to watch the steady stream of cars trying to get into the car park on days they were shut over the festive period. And every Xmas eve there would be at least 5 cars locked into the car park which closed at a certain time. Despite the signs everywhere people just ignored them. People would try to break the steel barriers to get their car out and then get very cross when they had to abandon their cars.

Christmas brings out the crazy in so many people.

I love stories like this one.

DeadMemories · 23/12/2025 10:21

Rainbow1901 · 23/12/2025 10:19

Your're too late - bags of mini eggs and galaxy mini eggs were in Iceland when I took my NDN shopping yesterday!!

They had Cadbury Creme Eggs out in B&M on Friday.

RoseThorne · 23/12/2025 10:20

Mokel · 23/12/2025 06:52

I have done enough years in supermarkets at Christmas.

I remember one question raised by a few customers when putting out bread.
”do you have any bread dated after 28th”
I said if you go to a supermarket on any other 23rd, the latest date on loaves is 28th. As the bakeries always put the date as X days ahead, regardless of the time of year. I remember seeing one of these customers on Jan 23rd and asked them could they find a date longer than 28th. They couldn’t. Retail worker 1 customer 0.

”Is it possible to collect my turkey on Xmas Day?” Erm no.

And yet I have just come back from the supermarket with bread dated 26th which was the best date available. It's nice to be nice at Xmas - especially if that's what you're paid for. It's a lot of work for all women

Postieonthego · 23/12/2025 10:20

On Christmas Eve.

"I ordered something online yesterday have you got it?"
"My parcel is coming by Evri/DHL etc have you got it?" - standing by big red Royal Mail van
"Are you a postman?" - wearing bizarre red outfit

"Have you got a parcel for 45 Smith Street?"
"That's not on my round, that will be Claire she is delivering now, so she may have it."
"Has she got my parcel?"
"Sorry I don't know."

"It's dark tonight isn't it." Me at the front door them in their hall, not turning any lights on.

"Could you bring this back Christmas Day, the kids are here and I've nowhere to hide it?"

Delivering at 8pm this week, van straining with parcels. "Why are you working so late?"

Rainbow1901 · 23/12/2025 10:19

SchnizelVonKrumm · 23/12/2025 09:43

They'll be on the shelves on Boxing Day - probably in the stock room already 😂

Your're too late - bags of mini eggs and galaxy mini eggs were in Iceland when I took my NDN shopping yesterday!!

NormasArse · 23/12/2025 10:18

GeminiGiggles · 23/12/2025 07:34

People wanting christmas trees 😡 we started putting them out in October (much to our own disgust) - you had plenty of time I promise.

When I was a single mum (7 years), I used to hope the greengrocer had one left on Christmas Eve, because he’d usually let me have it for £1. I couldn’t afford the earlier ones. One year they’d sold out, so I put the fairy lights on my plant.
Decorating the tree (or plant) was our Christmas Eve tradition, after the christingle service.

One year, my son’s main present was a pair of goalie gloves. He remembers that year so fondly!!

HelenaWaiting · 23/12/2025 10:17

Dgll · 23/12/2025 07:29

Crackers and Christmas food are often on discount after Christmas so I don't think it is stupid to at least think there might be a chance that there are some left. Knowing the standard best before dates on bread is also quite job specific knowledge.

No it isn't. What is stupid, and what is being criticised here, is complaining when told there are none left. I hope you and your strawman have a very happy Christmas.

Brownbananaspot · 23/12/2025 10:17

LVhandbagsatdawn · 23/12/2025 09:42

When I worked at Asdas my dad kindly offered to drive me in and pick me up for the Christmas Eve shift one year. It was a 24 hour Asdas normally but it was widely publicised that on Christmas Eve we shut at 7pm.

Our security guys were excellent at stopping people from coming in from about 6.45 onwards.

By about 7.30 I'd finished and got out to where my dad was waiting in the car park. He was having great fun watching people park up, put a pound in the big trolleys - not the little ones - and then stare totally aghast at the shuttered doors. There were quite a few of them too.

I can't comprehend why you'd wait until after 7pm on Christmas Eve to do your food shop. It's insanity. And it wasn't just one or two unlucky people who'd been caught out either, it was a fairly steady stream.

Edited

I used to live next door to a big Waitrose. It became a game every year to watch the steady stream of cars trying to get into the car park on days they were shut over the festive period. And every Xmas eve there would be at least 5 cars locked into the car park which closed at a certain time. Despite the signs everywhere people just ignored them. People would try to break the steel barriers to get their car out and then get very cross when they had to abandon their cars.

Christmas brings out the crazy in so many people.

sueelleker · 23/12/2025 10:16

Bikergran · 23/12/2025 08:16

My mother owned an antique shop. Beautiful, genuine, high-end stuff. She sold jewellery, and would always make sure she had a few expensive "showstopper" pieces in for Christmas. Often these hadn't sold by Christmas Eve, but she deliberately stayed open until about 8pm (this was before the days of shopping malls, when everything shut at 5, or earlier on Christmas eve). Every single year there would be some desperate disorganised man who would pay ANYTHING so he didn't have to face his wife the next day without a gift for her.

I worked in an old-fashioned chemist's, the sort that sold everything. I lost count of the number of panicked men who rushed in late on Christmas Eve, looked around and said "I'll take that". No thought process involved. Someone once tried to buy the large display bottle of perfume, which was filled with coloured water!

CleoFigaro · 23/12/2025 10:15

My DH went to the supermarket this morning, 2 days before because today is payday for him... I'm not sure if its been pointed out yet that money factors into when people can do "the big shop" before Christmas.

And agree it's not stupid to simply ask if things are in stock, it's unreasonable to take it out on staff though if the answer is no.

SledgingSlide · 23/12/2025 10:15

iwasfineandlight · 23/12/2025 09:45

Things like crackers etc are needed every year. You know that if you’re hosting you need them. Turning up just before Christmas and expecting them to be in stock is stupid.

And what if they are in stock? And the shop could make some extra money by selling them to the customer? Would you still call the customer stupid for asking the question?

MoreDangerousThanAWomanScorned · 23/12/2025 10:14

I recognise that the individual retail worker has no power to change this, but if you're being asked where the same things are over and over again then they either aren't in a logical place or they're not well signposted, no matter how it might seem to you as someone who works there. People aren't asking where they are for fun.

LimpysGotCancer · 23/12/2025 10:14

Lots of these just seem to be perfectly normal requests for information. "Where are the XYZ" or "Do you have any ABC" are pretty much what you'd expect to be asked in a shop. Fair enough if the customer then gets abusive, but OP and lots of PP examples just seem to be desperate to make the old "aren't customers stupid" point, and trying to find something that fits.

ABeerInTheSunshineMakesMeHappy · 23/12/2025 10:13

Mokel · 23/12/2025 08:36

At my supermarket, they didn’t move in the years I was there. With the baking lines. In majority of supermarkets they are there

Edited

Not in the store I was in yesterday. Nor the one I’ll be visiting today, but I do know where they are there.

Shodan · 23/12/2025 10:13

That said, I got very angry at the kidney beans in Tesco the other week. They have a whole aisle named 'tinned beans'. They were not in the tinned bean aisle or the tinned food aisle. Nope. World foods aisle? Nope. They were in the sauces aisle close to the ketchup. This is wrong. This angers me. This should not be allowed. There should be laws for misrepresentation of aisles

I go out of my way not to ask where things might be in the supermarket (must be part man, not liking to ask directions) but neither ds2 nor I were able to locate the bottled water in Sainsbury's the other day. We walked up and down the several aisles of wines/fizzy drinks/squashes/tonic waters/long-life juices and drew a blank, so were forced to ask the (frankly and understandably rather harassed-looking) assistant.

They were at the OTHER END of the store, at the front, the farthest away from the doors and at the end of the frozen foods aisle. Why, Sainsbury's? WHY??