Every single time I call them, I feel horrible coming off the call.
All I want to know is how to take care of my 1 cat and 1 dog throughout the year - ie the fleaing, worming, ticking, prescriptions, weighing etc. I admit, I am not brilliant at working out the cheapest option, so at one point I was on their pet health plan, but this pricey and included stupid things I'd never have, like trimming their nails etc.
I just want friendly advice. The lady today was a total dick, with her 'Oh. Well. I thought you wanted this' when I was asking about alternatives for pricing and speaking to me like I am about 5 years old on every question. Simply unfriendly, unhelpful and impatient. I feel embarrrassed and stupid again today.
I get this from the doctors (in the past, as my current dr surgery the receptionists are lovely and I've heard them being super patient with even the most muddle headed member of the public).
But the vet is fucking expensive, aibu to leave the practice and find somewhere else. And tell them exactly why?
(Only reason I am loathe to is because most vets in the UK are owned by larger corporate groups and this one is the only independent in my town)