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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Dumb Previous House Owner... AIBU?

218 replies

zingally · 19/12/2025 10:24

First of all, I am happy to be told I'm being a cowbag. :)

A bit of relevant background
We moved into this house in September 2024. We purchased the house from a single woman named *Jane (widowed) in probably her late 50s/early 60s.
About a month after moving in, we received a "final demand" in the post for a small amount she owed to O2.

She hadn't left a forwarding address, so I enquired with the estate agent who handled the sale, and Jane begrudgingly gave them "permission" to give me her new address (a house on the other side of our large town). I dutifully re-posted it and thought no more of it.
Then in about December we received another "final demand", still for O2 and the same amount. I put this one in the post to her as well.
I've also sent on Christmas cards, and various mailings from different animal charities.

Fast forward to about September this year, we received a credit card from a reputable bank in the post, for her. We kept hold of it for a couple of weeks, expecting her to get in touch when she realised her error (after all, she knows where we live!) But she never did.
At this point, I was getting fed up of being her forwarding service, cut the card in half, and posted it BACK to her bank, with a covering letter.

Fast forward again to this week. We received ANOTHER credit card for her (same bank)! We roll our eyes and put it to one side - how on earth has she not changed her address on her BANK?!
Then today we received a "PIN reminder". Her ACTUAL PIN NUMBER.

In all honesty, I feel disinclined to put her new address on it... I've done it enough times now.
Would I but a total cowbag if I just returned it "Not known at this address"? Solely because I think she's stupid?

OP posts:
Blinky21 · 19/12/2025 11:47

You should not open or bin her mail just return to sender and stop being childish

zingally · 19/12/2025 11:44

InSpainTheRain · 19/12/2025 11:37

Have you actually called O2 and spoken to them to explain? I found this more effective than returning post. It's important because of course it'll be registered as an issue against your address. As for the other stuff I would just return it in the post.

I feel for you though - we are still returning mail from a guy that moved out 7 years ago! I went round to see him the other day about it, he was apologetic but clearly can't be bothered.

Yes, I did try and contact O2, but it seemed like without having an account myself, it was hard to do.

I did the same with the bank the first time around. But couldn't get any further than the automated voice asking for her date of birth, which obviously I don't know.

OP posts:
FerrisWheelsandLilacs · 19/12/2025 11:43

It’s only illegal to open post if you are doing it to someone else’s detriment. Opening post to forward it on would not be illegal. Opening post to find out who to notify that it hasn’t been delivered would not be illegal.

But I would just be writing return to sender, not known at this address on everything that comes through and keeping it in a pile until you next walk past a post box.

Surely forwarding on final demands leaves you at more risk than notifying the sender that she doesn’t live there more, as otherwise how would they know not to send the bailiffs to your address.

YouveGotNoBloodyIdea · 19/12/2025 11:42

The key issues are opening without a reasonable excuse and to someone’s detriment. Perfectly reasonable to open something which might be a final demand / from debt collectors

Dumb Previous House Owner... AIBU?
IsThisLifeNow · 19/12/2025 11:42

I would have returned to sender long ago. the mail redirect that royal mail does works well so there's no excuse for not using it!

Wheelz46 · 19/12/2025 11:41

Idontjetwashthefucker · 19/12/2025 11:39

I suggest you do

I have 😂 Obviously POA doesn't apply!

Happy to be proven wrong if you want to link it here.

Parsleyforme · 19/12/2025 11:41

RTS doesn’t work at all. My ex boyfriend didn’t pay a parking fine and it went all the way to a hand delivered letter from bailiffs despite me sending every letter back to the council and telling the debt collection company he didn’t live here. In the end I sent the council an email through Resolver and it was sorted within hours - wish I’d done that first instead of walking to the postbox to return each letter!

I would either send the lady a letter or go round to her house and tell her you’ve returned all cards, demands, PIN numbers to sender and she needs to change her address on everything for security. The wrong post is only an issue for her not you, but outstanding bills get sent to debt collection for your address. Or you could contact the estate agent and ask them to speak to her but I doubt they will want to get involved or see it as their problem

FilterBubble · 19/12/2025 11:39

While it is her problem. I don't see why it isn't hard to shove all her post in a bag and send a reminder to her saying, look we have lots of your post here for collection you might want to think about redirecting your mail. It does take a while to stop. Or just return to sender everything.

Idontjetwashthefucker · 19/12/2025 11:39

Wheelz46 · 19/12/2025 11:37

I suggest you read up on the law 🤦‍♀️

I suggest you do

Pineappleice43 · 19/12/2025 11:39

Chuck them straight in the bin. It's her problem to sort out

StrawberrySquash · 19/12/2025 11:39

I wonder how many of your forwarded letters are getting to her. I think Royal Mail no longer undertakes to honour a crossed out and readdressed letter. And redirection, which has probably run out also is far from 100%.

But yes, bank card and PIN is too much!

harlemshake · 19/12/2025 11:38

zingally · 19/12/2025 10:32

I take your point, but, with the history of "final demands" being linked to our address because of her, I feel justified in checking the contents.

if mail is not addressed to your name it's illegal to open it even if you own the house. this is why there is a return address FYI.

i would just throw them in the bin if i was you

Wheelz46 · 19/12/2025 11:37

Idontjetwashthefucker · 19/12/2025 11:33

NO IT'S NOT FFS

I suggest you read up on the law 🤦‍♀️

InSpainTheRain · 19/12/2025 11:37

Have you actually called O2 and spoken to them to explain? I found this more effective than returning post. It's important because of course it'll be registered as an issue against your address. As for the other stuff I would just return it in the post.

I feel for you though - we are still returning mail from a guy that moved out 7 years ago! I went round to see him the other day about it, he was apologetic but clearly can't be bothered.

BigFenianEnergy · 19/12/2025 11:37

DP got a letter recently as one bank has taken over another. They said they’ve used banking records with other banks to get his current address and need him to confirm it’s him. Apparently, this bank has been writing to him at an old address since 2002. He doesn’t even remember having a bank account with these people and when he called them to discuss, they couldn’t confirm anything and obviously he didn’t want to hand over any details. Also, I’ve changed addresses and still had stuff sent to old addresses

it’s likely she forgot she has this bank or has no idea.

I’d write her a letter saying you have received this and please can she go through her accounts etc to keep her safe and stop hassle for you. Say nothing else will be forwarded from this date.

you’re not at risk of her being linked to your address. Any bailiff etc will ask and your credit rating isn’t affected.

HelpMeUnpickThis · 19/12/2025 11:37

Tillow4ever · 19/12/2025 11:33

To be fair to the person who quoted you originally, your comment read as if it was unfair to call a widow those things, implying that a widow can be neither. Otherwise why is it an issue to call them that? If you do something stupid expect to be called stupid…

For those saying she wasn’t dumb… you don’t think requesting a pin reminder without updating your address first isn’t dumb? It’s certainly not the most savvy thing she could have done!

How you read my comment is on you.

My point is that i dont generally call people dumb and stupid. That is just not who I am, and it is not something I can get on board with.

Hence i said “you lost me” and didn’t post anything further.

The widow part - yes, I do have empathy for that.

I said i lost interest at the dumb and stupid part.

YouveGotNoBloodyIdea · 19/12/2025 11:37

hurtsworse · 19/12/2025 10:39

You may "feel justified", it doesn't change the fact it is against the law.

No it’s not - it’s perfectly lawful unless you do it with intent to defraud. It’s actually quite sensible if it’s final demands and you can head off a bailiff

Didshejustsaythatoutloud · 19/12/2025 11:35

Idontjetwashthefucker · 19/12/2025 11:34

Lol, really? She must have done something dodgy then as it's not against the law

Yes it is

Didshejustsaythatoutloud · 19/12/2025 11:35

mzpq · 19/12/2025 10:59

It is against the law and with a harsh penalty could even be prison for opening it.

LOL, the OP's not going to prison for this! 🤣🤣

Let's keep it real.

She's passing the mail on to the previous owner, not going on a mad shopping spree with her bank card!

It is illegal to open mail not addressed to you!! Yes you can be prosecuted!!

Idontjetwashthefucker · 19/12/2025 11:34

MotherofPufflings · 19/12/2025 11:19

My sister's friend's hairdresser's neighbour got sentenced to 5 years in prison for opening a previous owner's bank statement. True fact that.

Lol, really? She must have done something dodgy then as it's not against the law

Idontjetwashthefucker · 19/12/2025 11:33

Wheelz46 · 19/12/2025 11:24

It's against the law to open mail that is addressed to another person.

You should always, write on the envelope 'Return to sender, not known at address'. This simple act alone would have likely prevented all this carry on!

NO IT'S NOT FFS

Tillow4ever · 19/12/2025 11:33

HelpMeUnpickThis · 19/12/2025 11:26

@Misanthropologie

I did not say being a widow confers anything - please quote me?

To be fair to the person who quoted you originally, your comment read as if it was unfair to call a widow those things, implying that a widow can be neither. Otherwise why is it an issue to call them that? If you do something stupid expect to be called stupid…

For those saying she wasn’t dumb… you don’t think requesting a pin reminder without updating your address first isn’t dumb? It’s certainly not the most savvy thing she could have done!

GETTINGLIKEMYMOTHER · 19/12/2025 11:32

CottageLoaf · 19/12/2025 10:40

Write 'Return to Sender / No longer at this address' on the envelope and pop it back in the post box.

This does not work!

And BTW, for those who have said it’s illegal to open someone else’s mail, it is not if you’re doing it for a valid reason, e.g. in our case, the person was believed to have left the country, no forwarding address left with either estate agent or solicitor.

In fact we had all this twice - 2nd former owner also believed to have returned to his country of origin. He was the freeholder of the property and we needed to contact him, since we wanted to buy the FH.

In the end, I used a tracing service - he was living just 3 miles away under another name - because of debts attached to the freehold! They found him inside 10 days and when I asked how they could be sure it was him they said, ‘We have our methods!’

Mary28 · 19/12/2025 11:30

I'd send the bank stuff back to her bank but anything else I'd bin.

FancyBiscuitsLevel · 19/12/2025 11:29

Baahbaahmutton · 19/12/2025 11:26

I love threads about mail.
1- misquoted law and it keeps going
2-how many people believe RTS actually does anything
From my experience it does fuck all

RTS depends on the company- many due process that information but if they can’t get another address they keep that one. So if the lady had moved abroad, but as she’s just across town and potentially has registered for council tax and to vote at that new address, it’ll be straightforward for a company chasing payment to find her.

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