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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Dumb Previous House Owner... AIBU?

218 replies

zingally · 19/12/2025 10:24

First of all, I am happy to be told I'm being a cowbag. :)

A bit of relevant background
We moved into this house in September 2024. We purchased the house from a single woman named *Jane (widowed) in probably her late 50s/early 60s.
About a month after moving in, we received a "final demand" in the post for a small amount she owed to O2.

She hadn't left a forwarding address, so I enquired with the estate agent who handled the sale, and Jane begrudgingly gave them "permission" to give me her new address (a house on the other side of our large town). I dutifully re-posted it and thought no more of it.
Then in about December we received another "final demand", still for O2 and the same amount. I put this one in the post to her as well.
I've also sent on Christmas cards, and various mailings from different animal charities.

Fast forward to about September this year, we received a credit card from a reputable bank in the post, for her. We kept hold of it for a couple of weeks, expecting her to get in touch when she realised her error (after all, she knows where we live!) But she never did.
At this point, I was getting fed up of being her forwarding service, cut the card in half, and posted it BACK to her bank, with a covering letter.

Fast forward again to this week. We received ANOTHER credit card for her (same bank)! We roll our eyes and put it to one side - how on earth has she not changed her address on her BANK?!
Then today we received a "PIN reminder". Her ACTUAL PIN NUMBER.

In all honesty, I feel disinclined to put her new address on it... I've done it enough times now.
Would I but a total cowbag if I just returned it "Not known at this address"? Solely because I think she's stupid?

OP posts:
Nearly50omg · 19/12/2025 17:22

Actually also go to your local Royal Mail delivery office and ask them to stop delivering anything for this woman to your house too - they will put a flag on her name and make sure nothing gets through to your house and ALSO that nothing she has with YOUR address on does either so she will then have to sort it out herself as all these fraudulent activities - she’s clearly not able to get a CC using het new address as sounds like she’s built up a load of debt so is now using your address!!

Nearly50omg · 19/12/2025 17:19

Do NOT forward credit cards she’s taken out usingYOUR address to her!! Contact the bank/CC company yourself and give them her details and tell her what she keeps doing and tell them her new address so they can deal with it! Also message her ONCE more and tell her to sort out her address and that anything that comes to your house with her name on will
gp straight back into the post box or if it’s a credit card it will be destroyed as that’s FRAUD!!!

GlasgowGal2014 · 19/12/2025 17:15

We had the same issue when we moved into our current home ten years ago. The man that we bought it off also ran a business registered at home and we got his business mail as well as his personal mail including all of his bank statements for a couple of years. We even got all of his kids presents from various relatives delivered here the first Christmas. For a while he'd pop round every so often to collect them and I'd remind him to update his address, but then he moved away and stopped coming. I then started crossing out his name and address on everything that arrived and wrote "Return to Sender - Not Known at This Address" on everything and stuck in back in the postbox. Took another year or so of doing this, but now we receive absolutely nothing in his name, not even the junk mail.

golemmings · 19/12/2025 16:48

18 years of TV license demands for a previous occupier. And he wasn't even the person we bought it from...

EstherGreenwood63 · 19/12/2025 16:42

Why is the myth perpetuated that it is 'illegal' to open post not addressed to you.? It's NOT illegal. She is a dick obviously. Just return to sender the lot if you can be bothered. Otherwise, bin. You've done your bit OP.

mzpq · 19/12/2025 16:38

Didshejustsaythatoutloud · 19/12/2025 16:33

I never mentioned prison

When did I say you mentioned prison?

I was replying earlier to the PP who did mention prison and you interjected to remind me it's still illegal, like most of us didn't actually know 🙄

MotherofPufflings · 19/12/2025 16:37

It's weird how obsessed Mumsnetters are with the illegality of opening someone's mail, but nobody ever mentions that it's illegal to be drunk in a public place on any of the many threads about Christmas work parties/drunken husbands etc.

Faceonthewrongfoot · 19/12/2025 16:36

Didshejustsaythatoutloud · 19/12/2025 16:28

I never said a prison sentence, it is still illegal though

It isn't. The law has been linked to and posted enough times on this thread for you to clearly see that it is not illegal to open someone's post UNLESS you are doing so with the intention of causing them detriment. Its a misconception that gets trotted out on here all the time, because people have misunderstood the law.

Didshejustsaythatoutloud · 19/12/2025 16:33

mzpq · 19/12/2025 16:31

I'm not scoffing at the illegality.

I'm laughing at anyone thinking the OP would ever go anywhere near a prison for this! 🤣🤣

I never mentioned prison

mzpq · 19/12/2025 16:31

Didshejustsaythatoutloud · 19/12/2025 16:26

You may scoff but it is still illegal

I'm not scoffing at the illegality.

I'm laughing at anyone thinking the OP would ever go anywhere near a prison for this! 🤣🤣

Didshejustsaythatoutloud · 19/12/2025 16:28

FerrisWheelsandLilacs · 19/12/2025 11:53

Given the maximum penalty is 2 years, it’s absolutely not true and you’ve been lied to (and there certainly wouldn’t be any prison sentence for innocuously opening someone else’s post) - and actually it’d only be a 6 months max sentence unless there were other factors that made it an indictable offence…

I never said a prison sentence, it is still illegal though

Didshejustsaythatoutloud · 19/12/2025 16:26

mzpq · 19/12/2025 12:18

Oh.Do.Come.On!

Prison??

Actual prison though? 🤣🤣🤣🤣

You may scoff but it is still illegal

Octavia64 · 19/12/2025 16:07

I have moved house 4 times.

even if you think you’ve updated everything stuff inevitably slips through the net.

i pay for a years redirection each time. Some institutions can be a fucking nightmare to update though.

just make a pile by the door mark it return to sender and it’ll sort itself out.

WildLeader · 19/12/2025 16:06

hurtsworse · 19/12/2025 10:39

You may "feel justified", it doesn't change the fact it is against the law.

Noooo it’s not.

MandemChickenShop · 19/12/2025 16:04

Just put it in the bin, no need for any drama

SpaceRaccoon · 19/12/2025 16:03

hurtsworse · 19/12/2025 15:46

Well she has acted to their detriment, in not returning the item to sender and she know's it has been incorrectly delivered to her. There is no reasonable expectation that the mail is for the OP or that she doesn't know who its for.

People are talking about opening it being the offence though. She could chuck it in the bin and it still woulnd't be returned to sender, but apparently magically no offence.

It's perfectly reasonable to make sure you're not going to get bailiffs at your door.

zingally · 19/12/2025 16:01

hurtsworse · 19/12/2025 15:46

Well she has acted to their detriment, in not returning the item to sender and she know's it has been incorrectly delivered to her. There is no reasonable expectation that the mail is for the OP or that she doesn't know who its for.

Jesus, calm down.

I'd say I'd "acted to their detriment" if I'd "whoo hoo"d at having her credit card and pin number sent to me, and trotted off for a jolly to the shops! I haven't done that, and wouldn't dream of doing such a thing. That would be "detriment".
Opening some post, with no indication on the envelope who it is from, addressed to someone who last lived here 15 months ago, with a history of having this address linked to unpaid bills... Any reasonable person would go, "yeah, fair enough."
The card arrived on Wednesday, and the pin arrived this morning. I've hardly been sitting on them for ages, plotting how to use this information.

Anyway, I've sealed the envelopes back up and labelled them to return to sender, and they'll come out with me tomorrow to go back into a postbox when I see one in a convenient place to stop.

Thanks to everyone who gave calm, sensible advice. In future, I'll just bin obvious junk and forget about it. Anything I'm unsure about will get a return to sender.

OP posts:
Faceonthewrongfoot · 19/12/2025 15:58

hurtsworse · 19/12/2025 15:46

Well she has acted to their detriment, in not returning the item to sender and she know's it has been incorrectly delivered to her. There is no reasonable expectation that the mail is for the OP or that she doesn't know who its for.

No, that is not correct. Detriment doesn't mean 'mildly inconvenienced'. The woman having to call her bank to find out where her card has gone, or having to order a replacement would not be considered a detriment in this case. And again, the law is about intent, not the end result.

And the OP has always either forwarded it on or, more recently returned it to the bank, she clearly says this in her OP.

hurtsworse · 19/12/2025 15:46

SpaceRaccoon · 19/12/2025 13:14

This isn't actually correct, although it's a persistant fallacy. The law is:

"A person commits an offence if, intending to act to a person’s detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him."

OP doesn't intend to act to the previous owner's detriment, and does have a reasonable excuse.

Well she has acted to their detriment, in not returning the item to sender and she know's it has been incorrectly delivered to her. There is no reasonable expectation that the mail is for the OP or that she doesn't know who its for.

Faceonthewrongfoot · 19/12/2025 13:58

Wheelz46 · 19/12/2025 13:25

I don't think this proves the point but maybe I am the one misinterapting it.

For example, if I have sensitive data, such as personal medical information and I don't want anyone to know about it but is opened, accidently or on purpose then that person is now privy to my sensitive information.

The person opening the post may not be intent on commiting fraud but it may be a detriment to the addresse who may become distressed now someone else has seen that information.

Edited

But the law states the person has to 'intend to act to the person's detriment' - so the fact that the act of opening the post ends up being to their detriment isn't relevant, its about intent. And the law is that it is both intent to act to their detriment AND without having a good reason. So you have to be doing both in order for it to be an offence.

The law is clearly designed to make it an offence to steal the contents of someone's post/their identity. It is not about people trying to figure out what to do with post that is coming to someone's previous address.

Labradorsarelovely · 19/12/2025 13:50

We have been in our house 26 years and still get mail addressed to the previous owner who has been dead at least 28 years! We’ve tried RTS and not known etc, have even rang up various ones bit they have said they have to keep trying! Just bin them now!

SpaceRaccoon · 19/12/2025 13:42

Wheelz46 · 19/12/2025 13:25

I don't think this proves the point but maybe I am the one misinterapting it.

For example, if I have sensitive data, such as personal medical information and I don't want anyone to know about it but is opened, accidently or on purpose then that person is now privy to my sensitive information.

The person opening the post may not be intent on commiting fraud but it may be a detriment to the addresse who may become distressed now someone else has seen that information.

Edited

If they are likely to become distressed, they should ensure their sensitive medical information is sent to their current address. I wouldn't interpret "detriment" as feelings of distress, anyway, I would say tangible financial loss would be a detriment.

We had to open mail from previous occupiers as they owned >80K in VAT and no I did not want that shit on my doorstep.

DwarfPalmetto · 19/12/2025 13:36

My policy is to RTS letters from the NHS and just bin everything else. I don't want to take on another admin task if the previous people are not responsible enough to do their own admin.

Once we had a bailiffs letter about unpaid council tax. I wrote to the bailiffs with the address I had for the previous owner and got a very polite email back thanking me for my help with their enquiries.

ColdAsAWitches · 19/12/2025 13:33

SpaceRaccoon · 19/12/2025 13:14

This isn't actually correct, although it's a persistant fallacy. The law is:

"A person commits an offence if, intending to act to a person’s detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him."

OP doesn't intend to act to the previous owner's detriment, and does have a reasonable excuse.

OP doesn't intend to act to the previous owner's detriment

She's been cutting up their credit cards. It sounds pretty detrimental to me!

Wheelz46 · 19/12/2025 13:25

SpaceRaccoon · 19/12/2025 13:14

This isn't actually correct, although it's a persistant fallacy. The law is:

"A person commits an offence if, intending to act to a person’s detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him."

OP doesn't intend to act to the previous owner's detriment, and does have a reasonable excuse.

I don't think this proves the point but maybe I am the one misinterapting it.

For example, if I have sensitive data, such as personal medical information and I don't want anyone to know about it but is opened, accidently or on purpose then that person is now privy to my sensitive information.

The person opening the post may not be intent on commiting fraud but it may be a detriment to the addresse who may become distressed now someone else has seen that information.