Hair salon alleging I haven’t paid

Ring your bank and ask them to trace the payment for you. They may be able to request a return from wherever it went.

Have you asked them if they have contacted fresha??

Don't shoot the messenger. I'm an underpaid retail worker who has to deal with irate customers over this all the time, I'm not a bank employee who has any power to correct the system.

Refer them to Fresha. It’s not your fault they used a shitty ‘middleman’ app.

I think you’ve given them plenty of proof that it’s left your bank account.
They need to sort it out with Fresha app because that’s how they chose to be paid since their card machine wasn’t working that day .
Since you need to go back in for another appointment I’d show them proof again.
Also let them know that if for some reason it’s been pending and is returned to your account, you will make sure they do get the funds as soon as possible / practical .
If they are genuinely making you feel uncomfortable about this then I’d find a new salon

It might be normal in your experience but why is the onus on the custom to be out of pocket, potentially in their overdraft incurring charges? If it's a well known issue why isn't the standard expectation to wait until payment has been returned and then for the customer to pay again?

my thoughts exactly. What did they do for £221?
If they're having problems just offer to bank transfer for the second appointment or bring cash.

Why haven't you just rang your bank to find out exactly where the money has gone and if it is being held anywhere? I don't get why you're just sitting here panicking and not finding out exactly what has happened from the bank.

That's how it works, I'm afraid. I don't make the rules. It's a fault of the banking system who can hold money in limbo, so neither the customer nor the shop has it. So in effect, the customer has paid but the shop hasn't got the money. And until the shop has the money, the customer hasn't paid as far as they are concerned.

Not the point, I know.
Why do you need a second appointment if you’ve just spent £221 on your hair?
I’m not surprised you can’t afford to pay twice.

I agree, if they haven't even responded to the screenshots then don't run away with yourself. You're inventing scary scenarios where they demand you pay twice or call the police. They may well just respond to say they'll contact fresha.

Stop panicking OP. Wait for their reply to your screenshots

its completely unreasonable for them to expect you to pay another £221. Ask them what Fresha said when they took it up with them?

You have clear evidence you paid…by the means THEY insisted on and there has been a delay. Not your fault

And if they threaten to call the police (I doubt they will) then just say, great! I’ve got clear evidence I’ve paid so am happy to show this to the police if they attend.

Youve done absolutely nothing wrong here

I would delete your card details off fresha though as they can take payment directly via that. My nails are all paid via fresha and I don’t have to okay anything, it just comes straight out after my appointment, same if I get my makeup done. So I would delete the details incase they try to take it again.

Why are you even contemplating paying twice?
this is clearly an issue with fresha. Fresha has their money, they need to pursue it from fresha.

Contact your bank, and ask them

1. what the authorisation code relating to the card payment was, and the associated transaction reference if there is one.
2. to confirm whether the payment has definitely been taken, or a hold has just been put on the money until the transaction has completed

If the money has been taken, you can pass the identifying details that the bank has provided you with so that the payment processing people can track down what's happened to it. If the bank has just put a hold on the money, you can ask them what needs to happen to get that hold released so you can make the payment again.

I wouldn't pay again until the money had returned to my account. If you were pressuring customers to do so, then you were in the wrong.

If they ask for another payment I would just laugh and say you don’t have that in your account this close to Christmas. Show them both screenshots in person and then suggest they chase fresha. It’s come out of your account so really not your problem other than checking it doesn’t come back in.

Maybe that app likes to sit on money for a while before handing it over? Whatever it is you have very clearly done your part so don’t hand any more money over, you may never see it again.

I wouldn’t even be going in. I’d just send the bank and fresha screenshot and tell them the money has left your account so you can’t do anything else other than watch and see if it comes back and then send it again. Seems like they need to chase with fresha.

What did they say after you sent screenshots? I deffo wouldn’t be paying twice.

Absolutely do not pay them again