Hair salon alleging I haven’t paid

It sounds like the payment is pending on Fresha – and that's their issue, not yours. Have they checked Fresha to see if it's pending?

Have they actually checked their own fresha? My friend uses fresha for her business and once they go over a certain amount fresha doesn’t send it them unless they pay a fee for the additional funds. She’s also had issues recently getting her money out of fresha

Dont be bullied into paying again (especially as you say you cant afford it)

You have upheld your end of the agreement in paying by their app at their insistence. The monies are no longer with you so its not your responsibility to chase them. They need to raise a case with Fresha/their bank

Is the money in your pending transactions or is it actually on your transaction list? If it's in pending then they won't have the money and the fact there's an error somewhere would mean they haven't taken the money. If it's on your transaction list then they have the money and unless you paid the wrong place are taking the p.

If they keep insisting they don't have the money (which they will If it's on your actual transaction list) then you'd need to raise a dispute with your bank. I would not agree to pay them anything else though until I had that money back as if they have taken the money then it can't have been anyone else other than their bank

Atop panicking.
You’ve done all you could possibly do. Money has left your account, app shows transaction complete. THIS IS NOT YOUR PROBLEM.

Time to take a firmer stand as it’s starting to sound like they are harrassing you; they chose to use the crappy app and it’s their issue not yours. Tell them you’re willing to cooparate and speak to your bank etc etc again but WILL NOT tolerate any futher harrassment and accusations from them. Let them call police if they want to waste their time. Tell them you will consider putting your experience on social media as it is getting hostile and causing you stress, when you PAID.

It will all sort itself out, you’ll see. But in the meantime they are being bullies and that’s not ok.

I think they are being unreasonable. They don’t have a dispute with you. They have a dispute with Fresha. You paid money to the salon, using the method that they requested on the day, and their provider has not yet passed on the money. I think your next question to them is “where do Fresha say that those funds are?”. I don’t think they have contacted their app provider because it’s easier to pester you. You HAVE paid them. Fresha have not paid them. You don’t have a business contract with Fresha, they do. Please don’t let them bully you

I use fresha all the time. Have you checked on your account for whatever card is on the system? If it’s on the bank statement then you have paid and their issue is with fresha.

Stay calm. You have paid so you haven't done anything wrong. You can show them online at your appointment that the money has left you account. They need to speak to fresha. If they don't use the app much they have probably got a setting wrong or something has been allocated wrongly in the back end.

However I know from a banking perspective when money gets stuck somewhere in the banking system it is normally easier for the person paying to ask their bank to trace it and see where it is. The receiving side doesn't have much information to be able to do this. You could ring your bank and ask them to do a trace. This takes around 10 days to come back though.

No one sensible would pay twice in your scenario so stay calm about that.

Well there is nothing more you can do. Keep an eye on your account in case it is repaid but otherwise just forget about it. It is the salon's problem.

Honestly, phone your bank and explain and ask what they can do to help.

@wellbugger this exact thing happened me before. The money was sitting in no man's land essentially and it reappeared in my bank account a few days later. On your statement it is probably under 'recent/pending transactions' those are ones not yet fully processed by the two sides to the transaction.

You really do just need to ring your bank and they can tell you exactly where the money has gone or if it’s being held and will return to you. In the time you’ve spent replying to this thread it would have been sorted by now.

Ok, so what did they say when you asked if they have contacted fresha?
Do they understand that fresha is holding their money?

This. I don't get paper bank statements either, but I can download PDF files of my statements, and they're only available after a certain amount of time once a month.

I used to do similar for a council service, and 9 times out of 10 it was people that banked with Santander that had the most problems for some reason. I don't know if they were especially slow at releasing the hold on money for failed payments, or their system was particularly prone to falling over.

Sounds like a really crap system. Absolutely not what you need when money is already tight for so many people.

Any possibility you’ve paid a different salon with the same name on the app?

I used to get food shopping delivered from Asda until it happened more than once that Asda didn't deliver because my payment was held in limbo so they said I hadn't paid, they tried to take it again and I had no money available, and I had to wait a week for it to come back into my account. This was when I was a single parent on tax credit so it left me fucked. Only Asda did that - something to do with their system not talking to the bank's system quickly enough.

Did you read the OP?

If Fresha is showing the money has been paid, as well as your bank showing that, then it's something they need to take up with Fresha! Not sure why they can't understand that, and I'm sure them putting pressure on you doesn't make you want to keep going there.

Not now. I'm with Nationwide as well and it used to be the case thst I needed the card reader for a first time payment, but you can now opt to get a text sent with a pass code instead.

And this, along with the Section 75 protections, is why you should always put transactions over £100 on a credit card rather than a debit card. These kinds of double billing fuck-ups are fairly common, so if it does happen to you, at least if you've put it on a credit card then you've got more time to sort out what's gone wrong before you have to pay.

Double down on the fact they have taken the money as per the screenshots so you won’t be paying twice as you don’t have the funds. Tell them this needs to be taken up with fresha and tell them you can ring your bank and ask them for a transaction ID to provide to their bank if they’d like. The transaction ID will help their bank locate where the money is.

This is the fault of Fresha not yours. Ask them what Fresha have said when they’ve asked them? The money has left your account so not up to you to chase. If they want it so bad they can do it.