Page 7 | Hair salon alleging I haven’t paid

wellbugger · 2025-12-19T09:25:59+00:00

Posting here purely for traffic. I had my hair done last weekend. Their card machine was down. The stylist charged me over the app. I checked my bank in front of her and showed her that the money had left my account. They’ve called me today to say that on their end, the money hasn’t come through. I’ve sent a screenshot of my bank which clearly shows that the money due has left my account and gone to them. AIBU to think this is their issue now? I’ve paid, if they’re having issues with their app that’s not my problem

Cosyblankets · 19/12/2025 11:37

One thing i will say about checking your bank is that if it does get refunded it may not be at the top of the list. I had this once and the refund was credited way down the transactions to the day i originally made payment even though it was a few weeks after (it was something i sent back)

Funnywonder · 19/12/2025 11:34

Eyeshadow · 19/12/2025 11:04

OP stop engaging with them.

I can’t believe that posters are suggesting going in, ringing them, printing out bank statements etc.

You’ve sent a screenshot of your account.
It has left your account.

If it does go back in then contact them and let them know and pay it.
Otherwise, do not keep wasting time engaging with them when it’s their issue.

All of this. You’ve done what you can. Keep an eye on your bank account in case the payment is re credited to your account. If this happens, pay the salon. Don’t jump through any more hoops.

Cosyblankets · 19/12/2025 11:34

Well you've sent them evidence from your bank and from Fresha there's not much else you can do other than go in and insist they contact either or both while you are there.

I've used it to book but I've not paid with them

SheCharter · 19/12/2025 11:32

@Jacopo , she has. Read her updates.

Jacopo · 19/12/2025 11:30

Have you actually spoken to someone at your bank?

Original poster

wellbugger · 19/12/2025 11:29

Cosyblankets · 19/12/2025 11:28

Have they actually said this though? Have they asked you to pay again?
Or have they just asked you to check? Given that you said I think then it just sounds like they're checking. They've not answered your screenshot message so for all you know it might be sorted out their bank may be dealing with it.

Show quote history

They have answered. Read my posts.

OP posts:

Cosyblankets · 19/12/2025 11:28

wellbugger · 19/12/2025 09:40

I think they’re after me paying again so they have the money in their account, but it seems like it’s an issue their end so I’m not sure I should?

Have they actually said this though? Have they asked you to pay again?
Or have they just asked you to check? Given that you said I think then it just sounds like they're checking. They've not answered your screenshot message so for all you know it might be sorted out their bank may be dealing with it.

JustMyView13 · 19/12/2025 11:19

This isn’t your issue.
You have proof of payment and the funds have left your account. They need to contact their provider to understand who they can recover the funds at their end. You have proof of payment, they can take you to court if they like - they’ll get nowhere.
I would be sympathetic to their issues initially, but carrying this on when there is nothing you’re physically able to do is not acceptable. They need to raise a dispute with Fresha.

Daftypants · 19/12/2025 11:10

ArtfulTaupeGoose · 19/12/2025 10:42

On Fresha you can get a copy invoice that shows your invoice payments.
Go to book again and then copy invoice. I've uploaded a screenshot but might be slow..

Oh thank you that’s helpful as I do use Fresha to book short and fairly inexpensive appointments like my eyebrow wax .
And I only do that because it’s tricky to book over the phone ( therapists are busy treating their clients)

BillieWiper · 19/12/2025 11:10

If you really think they're going to call the police on you over this then they don't deserve you as a customer. You've proven the money has left your account.

If I were you I wouldn't bother go in there to 'reason with them'. You've paid. That's the end of the story as far as you're concerned.

Be glad it wasn't cash as then it's be harder to prove.

SheCharter · 19/12/2025 11:06

Thanks for the update.

(My transaction was to a colleague after a work's night out - she got my boss involved. V. embarrassing, but I'd already spoken to the bank, and had the payment remade and confirmed by the bank by then.)

Best wishes.

Eyeshadow · 19/12/2025 11:04

OP stop engaging with them.

I can’t believe that posters are suggesting going in, ringing them, printing out bank statements etc.

You’ve sent a screenshot of your account.
It has left your account.

If it does go back in then contact them and let them know and pay it.
Otherwise, do not keep wasting time engaging with them when it’s their issue.

Original poster

wellbugger · 19/12/2025 11:01

SheCharter · 19/12/2025 10:50

When I spoke to the bank, they confirmed that the payment had NOT left the account, despite the confirmation I'd had online. @wellbugger .

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The bank have now confirmed it’s left. So it’s purely on their hands

OP posts:

Ihatelittlefriendsusan · 19/12/2025 10:54

My sports therapist uses Fresha, its a bugger for being slow to transfer to the end user (salon in your case).

The issue is theirs to fix, you have provided all the evidence of payment

SheCharter · 19/12/2025 10:50

SheCharter · 19/12/2025 10:44

It's happened to me, and it was from a Nationwide account. The payment showed as having gone through but it hadn't. @wellbugger, contact the bank and speak to a human being.

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When I spoke to the bank, they confirmed that the payment had NOT left the account, despite the confirmation I'd had online. @wellbugger .

Paganpentacle · 19/12/2025 10:46

BunnyLake · 19/12/2025 09:58

You have to set that all up though don’t you if it’s a first time payment. Bit of a faff when standing at the till area.

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No. Because that's how you book the appointment in the first place- and pay your deposit- via the Fresha app.

If the money has left your account and not bounced back then the salon needs to take it up with Fresha.
Personally I've never had a problem with it.

KellsBells7 · 19/12/2025 10:46

Can you ask them to call Fresha whilst you’re in there tomorrow?

SheCharter · 19/12/2025 10:44

Smiless · 19/12/2025 10:30

@wellbugger this exact thing happened me before. The money was sitting in no man's land essentially and it reappeared in my bank account a few days later. On your statement it is probably under 'recent/pending transactions' those are ones not yet fully processed by the two sides to the transaction.

Show quote history

It's happened to me, and it was from a Nationwide account. The payment showed as having gone through but it hadn't. @wellbugger, contact the bank and speak to a human being.

ChristmasTreeTop · 19/12/2025 10:44

wellbugger · 19/12/2025 10:29

They won’t. They’re insisting it’s me.

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Sounds like they don’t want their money that bad. If they push this with you in person I would be pointing out the fact that the money has been taken, you’ve got two screenshots to show of this and their reluctance to do anything to chase it point in the direction of them being the ones who are scamming. Very unprofessional.

I would simply say: I have shown you two screenshots of the money being taken from my account, I’m not sure what else you expect me to do other than keep an eye on it to see if it comes back. Do tell me what Fresha say once you speak to them.

Original poster

wellbugger · 19/12/2025 10:44

HereforonedayonlytoavoidStrangerThingsspoilers · 19/12/2025 10:41

It sounds like the payment is pending on Fresha – and that's their issue, not yours. Have they checked Fresha to see if it's pending?

It’s marked as complete on fresh

OP posts:

Original poster

wellbugger · 19/12/2025 10:44

ArtfulTaupeGoose · 19/12/2025 10:42

On Fresha you can get a copy invoice that shows your invoice payments.
Go to book again and then copy invoice. I've uploaded a screenshot but might be slow..

Yes I’ve sent this to them

OP posts:

BunnyLake · 19/12/2025 10:43

Smiless · 19/12/2025 10:30

@wellbugger this exact thing happened me before. The money was sitting in no man's land essentially and it reappeared in my bank account a few days later. On your statement it is probably under 'recent/pending transactions' those are ones not yet fully processed by the two sides to the transaction.

Show quote history

That’s a good point OP? Is it sitting in the pending section of your online statement?

ArtfulTaupeGoose · 19/12/2025 10:42

On Fresha you can get a copy invoice that shows your invoice payments.
Go to book again and then copy invoice. I've uploaded a screenshot but might be slow..

BeenThereBackThen · 19/12/2025 10:42

And i wouldn’t go back to that salon ever again. And i would let them know exactly why. Their treatment of customers sucks.

Bungle2168 · 19/12/2025 10:41

Stand your ground, OP. Meanwhile, do some investigating at your bank to cross the “t”s and dot the “i”s.

Seriously, don’t sweat it.