Hair salon alleging I haven’t paid

I use Fresha too. Never had problems, my beautician takes deposit payments through it. If they haven't received the money they need to raise a dispute with Fresha. It has nothing to do with you. It's either Fresha's/their error or they trying it on with you. I definitely would not pay twice and I'd show then proof of payment and move on.

Could this be an issue if you booked under e.g. your married name but paid with a card in a different name (maybe your maiden name or your husband's name) - i.e. they haven't received payment from their client Mrs Jane Smith and they haven't realised that the payment from Ms Jane Jones is actually that payment? If you paid for extensions then presumably that's a standard charge that other clients might also have been paying, so they might have had lots of payments for the same amount and not reconciled them properly.

Just tell them this, sounds perfectly reasonable. You sound like a regular customer. If I told my hairdressers this I’d like to think they’d be ok with it. Especially when it’s their machine/app issues which have caused the problem.

That was probably my fault I started it off 🤦‍♀️

It's not a criminal offence, you wouldn't meet the test of intending to permanently deprive. It's a civil matter.

I'd message them back and say, I have provided evidence the funds have left my account. You have evidence of my bank statement, the freesha invoice showing completed and the bank have confirmed to me the payment is complete. I have done all I can my end. I have made payment, if you haven't received the funds then you need to contact freesha as they must be holding the funds. I won't be paying £220 twice.

Jesus, does no-one read the thread before posting? 🤦🏻‍♀️

But the transaction didn’t go directly from OP’s bank to the salon’s bank - it went via Fresha. So it’s Fresha that needs to be chased, as it looks like they may be holding on to the payment

Go in with your banking app and the correspondence you’ve had from the bank and Fresha. Show them everything you’ve seen. Point out that as the money has left your account, you actually cannot give them any more because you no longer have it to give.

Stay calm because although it feels horrible for you, it will feel horrible for them too and if you lose control the situation could descend into unpleasant.

It will be worrying for them too, remember, they may even struggle to meet financial commitments to staff if money they expected to have available isn’t there. But as pp said, they can’t do anything else at this point to you- the police won’t be called and even if they are you have evidence to support your side of it.

Hopefully pp are right and they’re just not used to waiting for their money from the app, maybe the settings have mistakenly been changed or something.

OP's bank need to go beyond confirming it's left them, and actually put a trace on the payment. The salon's bank can't do this because if the payment didn't reach them in the first place, they have no transaction to trace. It does have to be OP's bank that does the leg work unfortunately. If the OP's bank can trace it to the salon's bank it then becomes the salon's problem.

You've sent it but that doesn't mean it's arrived.

If, for instance you've sent it with one protocol (BACS for instance) but their bank doesn't accept it, it will sit in limbo until a human sends it back to you, and this could take a few days to a couple of weeks.
So, yes you have sent it but they may be right too. You need to ring your bank to find out where the money has gone.

You do realise they aren’t going to give you your appointment tomorrow don’t you till it’s all sorted and they’ve been paid. I know you said it’s a free appointment but they haven’t been paid so won’t honour the appointment.

No way would I pay twice! If the money does bounce back then yes, I would resend it but I wouldn't be sending two payments and hoping for one to come back. The payment system is the responsibility of the shop/salon not the customer.

OP’s bank has confirmed it’s left them. Fresha shows the transaction as being complete. The salon needs to check with Fresha and I don’t understand why they can’t / won’t do this.

honestly the police would do bugger all about it, it’s a civil dispute about a hair cut. I’d do nothing else, as things stand it’s a them problem. If the money ends up back in your account fair enough but until and unless that happens I’d ignore them. If you have to find another salon so what they are ten a penny anyway .

Something has gone wrong in the banking system. However, only the originating bank can trace what has happened. You need to ask your bank to trace the payment. The salon cannot do this from their bank. As it stands they have not been paid, and you are the only person who can move this on.

Most people won’t realise this… but this is one problem of many that crypto and blockchain will solve. Absolute transparency and accountability when everyone has a digital wallet.

They might also need to check their Fresha settings and balance

• "Daily:
• The default setting, where funds collected before midnight are sent to your bank account by the next business day if the daily balance exceeds 50. If below 50, payment will be made in full the following Monday or the next business day.
• Weekly:
• Funds accumulate from Monday to Sunday, with the total balance sent to your bank account the following Monday or the next business day.
• Monthly:
• This will allow funds to accumulate throughout the calendar month, with the total balance sent to your bank account on the first business day of the next month.
• Never:
• Funds remain in your business wallet, and you can manually transfer money to your team members and locations at any time.

God, I hope they’re better at hair extensions than they are dealing with money! Can you speak to Fresha?

if you have evidence the payment has been made and they are refusing to query it with Fresha, I’m really not sure what you can do. Either, you go in bold as brass and get the extensions checked and say that this is for them to take up with Fresha or you never see them again. I’d suggest the first as it isn’t your fault. I’ve had to be similarly brave when I’ve gone in saying my obviously orange hair hasn’t taken as it usually would and they use every excuse under the sun that it’s my hormones or I used silver shampoo to quickly. They do what they want.

No need, the payment was made to Fresha. Fresha now need to pay the salon.

It sounds like they are not used to how Fresha works. I pay for hair and nails with Fresha. Both places don't have card machines so everything is done via the app. I book, pay the deposit and then when my service is complete they click a button and the balance goes out.

If they usually have the balance via a card machine they might not realise that sometimes it takes a while for the money to hit their account from Fresha.

You can ask your bank to trace the transaction to find out what happened to your payment.

Surely at this point they are harassing you.

Yeah just send them a message saying. “Thank you for your messages. As you know, I was advised by you to use the Fresha app as your card machine was down. I have send you evidence that I made the payment and my bank has also confirmed that the money has been debited from my account. If you have not received it, I suggest you take it up directly with Fresha. I will not be making any further payment at this stage and I would appreciate it if you would stop contacting me about this now.”

Just read the OP surely?