Hair salon alleging I haven’t paid

Occasionally transactions can get lost. When this happens you would normally as your bank to first check, then recall the payment so it goes back into your account and then you can make the payment again.

Tjatsalon sounds dodgy AF.
They can't expect a customer to be paying double (in your case nearly £500) just on their say so. I would laugh at their face!
Please stop stressing OP and they cant cl the police as you can prove that you've paid. Even if they did- they'd be advised to seek their money via small claims court - which of course they wont stand a leg on!
CF's and I would say charlatans too. I do suspect they are trying to scam you and you're probably not the only one!
Dont engage further and dont give them a Penny, never go back.

If you can/can be arsed, can you cancel the payment from fresha/ur bank and just pay by card or BACS when you go in today? Saves all the back and forth

The only step that has definitely happened is the OP's bank taking it out of her account. The only one whocan chase it up at this stage is the OP -

No. The other step that has happened is that Fresha has received the payment and OP has a screenshot to prove this. The only one who can chase it up at this stage is the salon with Fresha.

Are you in Bristol by chance? Ive seen the opposite scenario on a local post as in screen shot sent no money received and people saying with monzo you can cancel post screen shot ect

You've paid via the method they requested - you confirmed with app and your bank that the money had left your account. They can demand whatever they want - you've paid and sent proof to them.

This is entirely a them problem - and I'd send a letter to them stating that plus demanding they get paid twice is not acceptable behavior.

They seem to be trying it on - and frankly I'd say that to them.

Do NOT pay again!! Don’t be a mug. Speak to the manager and tell them to sort it

Payments can get lost in the system. Effectively, OP has asked her bank to take money out of her account, give it to the booking app's account, who are supposed to give it to the salon's bank, who should put it in their account.

The only step that has definitely happened is the OP's bank taking it out of her account. The only one whocan chase it up at this stage is the OP - the salon literally has no evidence that they can use, or relationship to the origin of the payment, that allows them to chase it up. OP's bank needs to to check it's pockets and make sure it handed the money along, and then the next link in the chain has to do the same, until the money is found.

Just tell them you can’t do that until the money is back in your account.

Trying to pull a fast one there then. Getting an extra bit of cash in before Christmas I reckon to then magically refund you in January. Unless maybe they are about to go under and you’ll never see the refund.

definitely don’t pay again

Honestly OP if they ask tomorrow just repeat:
"Fresha has my money, because you asked me to pay them, so you'll need to liaise with Fresha because I can't do that on your behalf."

Don't deviate or offer alternative solutions, just say that every time they mention it.

Nah, you’ve jumped the shark with that. This thread has to be a wind up.

Yeah same! Lazy and cheeky fuckers

That is so cheeky of them asking you to pay again because they cant be arsed to contact Fresha! This would really put me off using them again.

Ffs if the salon are too busy to deal with Fresha admin then they shouldn't have asked you to pay to Fresha!

It's their responsibility to have a working payment system in place if they want payment - NOT yours!

The salon need to contact Fresha, you shouldn't have to pay again and you are out of pocket.

They are taking the piss.

Refuse to engage with them. It would probably be better if you found somewhere else to check your extensions.

Ring your bank to double check, it may have gone to a clearing account if suspected fraud, it has happened to my partner who sent me money which I never received, had to ring the bank to get it sorted.

But if the OP talks to her bank and they confirm that the money has gone to Fresha and is exactly when then she can pass this information onto the salon and say that she has done everything she can and it is now up to them.

Did your bank give you a transaction number? I believe you can give this to them so they can chase payment their end

Just tell them the money has left your account to go to theirs and the bank has confirmed it. If it should bounce back you will of course re pay immediately, but otherwise the salon's demands for another payment constitutes harassment and you will not engage further over this issue.

Yes it is clear! OP has provided the screenshot from the Fresha app to show that Fresha has received it! 🤦🏻‍♀️

Yes, but it's not clear that the payment has actually even reached Fresha. The salon might be able to chase Fresha but if Fresha say they don't have it, then only the OP's bank can trace it.