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Original poster

Hair salon alleging I haven’t paid

293 replies

wellbugger · 19/12/2025 09:25

Posting here purely for traffic.

I had my hair done last weekend. Their card machine was down. The stylist charged me over the app. I checked my bank in front of her and showed her that the money had left my account.

They’ve called me today to say that on their end, the money hasn’t come through. I’ve sent a screenshot of my bank which clearly shows that the money due has left my account and gone to them.

AIBU to think this is their issue now? I’ve paid, if they’re having issues with their app that’s not my problem

OP posts:
Coffeeishot · 19/12/2025 09:41

Don't repay it might just take a day or two to get to them

happysunr1se · 19/12/2025 09:41

You should contact your bank.

I own a shop and occasionally this happens when the transaction wasn't captured, your money may be in your bank's clearing account limbo and not with the hairdresser.

Original poster
wellbugger · 19/12/2025 09:40

I think they’re after me paying again so they have the money in their account, but it seems like it’s an issue their end so I’m not sure I should?

OP posts:
Original poster
wellbugger · 19/12/2025 09:38

Luxio · 19/12/2025 09:36

Which app did they take payment via? Surely if it's showing as complete at your end then they need to be investigating with their end as to why it's not arrived in their account yet? In this case I'm not sure what it is they are expecting you to do?

Edited
Show quote history

It’s an app called Fresha. I’ve just checked on the app and it shows that I’ve completed it from my end, so I’ve sent them those screenshots too

OP posts:
CandyCaneKisses · 19/12/2025 09:37

It’s their problem. I don’t think I would go back if they hassled me further.

Luxio · 19/12/2025 09:36

wellbugger · 19/12/2025 09:35

I think the issue is that their card machine was down on Saturday. So they took payment via the app

Show quote history

Which app did they take payment via? Surely if it's showing as complete at your end then they need to be investigating with their end as to why it's not arrived in their account yet? In this case I'm not sure what it is they are expecting you to do?

Original poster
wellbugger · 19/12/2025 09:35

ResusciAnnie · 19/12/2025 09:34

Just show them a screenshot of your statement/the transaction surely?

Congrats on not reading my post

OP posts:
Original poster
wellbugger · 19/12/2025 09:35

Luxio · 19/12/2025 09:34

Not sure you can do much else. Showing them a physical bank print out is going to offer exactly the same confirmation as the screenshot does. Have they contacted their bank to see what the issue is?

Show quote history

I think the issue is that their card machine was down on Saturday. So they took payment via the app

OP posts:
Luxio · 19/12/2025 09:34

wellbugger · 19/12/2025 09:28

I’ve sent them it on Facebook. I’ve told them I’m down tomorrow so I’ll pop in then, but I don’t see how it can be my problem when I’ve paid?

Show quote history

Not sure you can do much else. Showing them a physical bank print out is going to offer exactly the same confirmation as the screenshot does. Have they contacted their bank to see what the issue is?

ResusciAnnie · 19/12/2025 09:34

Just show them a screenshot of your statement/the transaction surely?

Original poster
wellbugger · 19/12/2025 09:33

NemesisInferior · 19/12/2025 09:30

It's your problem if you ever want to use that salon again. If they genuienly don't think you've paid, they aren't going to ever provide you with a service again.

You'll be able to message your bank through digital banking and just ask them to check the transaction has gone through.

Show quote history

It has gone through. I’ve sent them the screenshot showing that in my bank’s eyes, the transaction is complete.

OP posts:
NemesisInferior · 19/12/2025 09:30

wellbugger · 19/12/2025 09:28

I’ve sent them it on Facebook. I’ve told them I’m down tomorrow so I’ll pop in then, but I don’t see how it can be my problem when I’ve paid?

Show quote history

It's your problem if you ever want to use that salon again. If they genuienly don't think you've paid, they aren't going to ever provide you with a service again.

You'll be able to message your bank through digital banking and just ask them to check the transaction has gone through.

Notsuchafattynow · 19/12/2025 09:30

I'd probably ring my bank to get confirmation it has reached them.

Just incase it's sat in a tech no mans land.

Then let them know either way.

No point getting stroppy or unhelpful, especially if you want to go back!

Coffeeishot · 19/12/2025 09:30

Yeah i quickly edited 😳

purplemunkey · 19/12/2025 09:28

Coffeeishot · 19/12/2025 09:27

If you can go in and show them the transaction or send them a screenshot, I know it is a pain but i don't think you can just say "not my problem " urgh sorry I misread you sent a screen shot yes it is their problem, Sorry

Edited

OP has already sent a screenshot.

I agree with you OP, tell them to take it up with their app provider.

Original poster
wellbugger · 19/12/2025 09:28

Coffeeishot · 19/12/2025 09:27

If you can go in and show them the transaction or send them a screenshot, I know it is a pain but i don't think you can just say "not my problem " urgh sorry I misread you sent a screen shot yes it is their problem, Sorry

Edited

I’ve sent them it on Facebook. I’ve told them I’m down tomorrow so I’ll pop in then, but I don’t see how it can be my problem when I’ve paid?

OP posts:
Coffeeishot · 19/12/2025 09:27

If you can go in and show them the transaction or send them a screenshot, I know it is a pain but i don't think you can just say "not my problem " urgh sorry I misread you sent a screen shot yes it is their problem, Sorry

theemmadilemma · 19/12/2025 09:27

If you want to back I'd attempt to be cordial and let them know that if the money returns to your account you will of course let them know and rectify it, but until that time they need to investigate from their end.

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