Active discussions

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Hair salon alleging I haven’t paid

293 replies

wellbugger · 19/12/2025 09:25

Posting here purely for traffic.

I had my hair done last weekend. Their card machine was down. The stylist charged me over the app. I checked my bank in front of her and showed her that the money had left my account.

They’ve called me today to say that on their end, the money hasn’t come through. I’ve sent a screenshot of my bank which clearly shows that the money due has left my account and gone to them.

AIBU to think this is their issue now? I’ve paid, if they’re having issues with their app that’s not my problem

OP posts:
Original poster
wellbugger · 19/12/2025 10:02

Vroomfondleswaistcoat · 19/12/2025 09:56

Then you tell them this and ask them to be patient. As I've said, I've seen it happen a lot and the supermarket has always insisted on 'double payment' (because they know the money will eventually come back to you). So if they are content to wait, you are lucky.

It is absolutely a known thing.

Show quote history

And if they say no I’m fucked, because I literally cannot afford another £221 my end.

OP posts:
TheMorgenmuffel · 19/12/2025 10:02

You have proof that you paid. That is the end of it from your end.

Go there and show them your transaction so they know you didn't photoshop it if you want to, but do not pay again, that is bonkers.

What will the police so? Absolutely nothing.

I have paid. The money has left my account. There is nothing more for me to do

And if you have to find another hairdresser thats fine. They arent in short supply.

Loobyloolovesandypandy · 19/12/2025 10:02

wellbugger · 19/12/2025 09:35

I think the issue is that their card machine was down on Saturday. So they took payment via the app

Show quote history

if it has left your account but not reached the salons account it would seem the money has gone to someone else. Or does your bank account name the receiver so you know that the BACS info is correct

BunnyLake · 19/12/2025 10:01

wellbugger · 19/12/2025 09:57

Yes it has. I can call them tomorrow but I don’t know what they can tell me

Show quote history

They might just tell you that the salon needs to speak to whoever their end and you can relay that to the salon with full confidence.

Autumvibes · 19/12/2025 10:00

Call the bank that you paid with and ask them what you can provide to show payment was sent. Usually there will be a transaction number.

Bungle2168 · 19/12/2025 10:00

OldBeyondMyYears · 19/12/2025 09:59

Absolutely bloody no way would I be showing a shop my bank statement! That’s an incredibly private document! There’s all kinds of financial information on a private bank statement ffs! 🤦‍♀️

Show quote history

You can redact the irrelevant parts with a marker pen.

Luxio · 19/12/2025 10:00

Vroomfondleswaistcoat · 19/12/2025 09:56

Then you tell them this and ask them to be patient. As I've said, I've seen it happen a lot and the supermarket has always insisted on 'double payment' (because they know the money will eventually come back to you). So if they are content to wait, you are lucky.

It is absolutely a known thing.

Show quote history

Your supermarket expected customers to be out of pocket paying twice?

The OP wouldn't be lucky to have them wait for money to come back into her account, should that happen before paying again. She's not done anything wrong so waiting would be a reasonable expectation.

I can't imagine most people can afford to pay twice for services in the week before Christmas and just wait for funds to come back in at some distant point in the future.

Taweofterror · 19/12/2025 09:59

wellbugger · 19/12/2025 09:53

They are though. Or they’d have not called.

Show quote history

There is a vast difference between alleging someone hasn't paid and telling you 'on their end the money hasn't come through'. If that's how they put it then they are clearly acknowledging that you made payment. They are saying it hasn't arrived with them.

At this point I assume they don't know if the issue is with you or their app. If other payments have gone through ok, it's reasonable for them to wonder if there's an issue with your bank and alert you to it. You have responded with proof and a willingness to help them sort it, it would be crazy for them to call the police.

I still think it's worth speaking to the bank. Make it clear to the salon that if the money bounces back too will make payment again immediately.

OldBeyondMyYears · 19/12/2025 09:59

Soontobe60 · 19/12/2025 09:43

You said you showed them a screenshot of the transaction / your bank. However, the transaction may have been cancelled. You need an actual bank statement that shows the funds have been taken from your account. This has happened to me a couple of times and the funds looked like they had been paid, but my actual statement showed them being returned as the payee’s system had frozen.

Show quote history

Absolutely bloody no way would I be showing a shop my bank statement! That’s an incredibly private document! There’s all kinds of financial information on a private bank statement ffs! 🤦‍♀️

BunnyLake · 19/12/2025 09:58

RampantIvy · 19/12/2025 09:49

I don't get paper bank statements, but I can download them from my bank account online as a PDF. Don't all banks do this?

I have never heard of the Fresha app. Wouldn't it have been easier to do a simple bank transfer?

Show quote history

You have to set that all up though don’t you if it’s a first time payment. Bit of a faff when standing at the till area.

Original poster
wellbugger · 19/12/2025 09:58

Duckyfondant · 19/12/2025 09:57

Don't go in there. They will think you're going in to repay!

I have an appointment tomorrow

OP posts:
Original poster
wellbugger · 19/12/2025 09:57

BunnyLake · 19/12/2025 09:55

Has the money clearly been deducted from your balance?

If so definitely sounds like an issue their end. I would still call my bank just to clarify then I would know I have done everything I can my end.

Show quote history

Yes it has. I can call them tomorrow but I don’t know what they can tell me

OP posts:
Duckyfondant · 19/12/2025 09:57

Don't go in there. They will think you're going in to repay!

Cluckycluck · 19/12/2025 09:57

Just ring your bank and check where the money is.

You're making this a much bigger issue that it is.

If the bank are holding it to be returned you can explain this when you go down to the shop. Show them the details and advise you will send the money as soon as it is returned.

If the bank confirm the money has left them then its all on the hairdresser to contact Fresha.

ANiceBigCupOfTea · 19/12/2025 09:57

It's the week before Christmas and your salon are asking for a second payment because the app they use is delaying the payment. That's a poor show on their part.
As others have said wait your 15 days and ring the bank to dispute and then certainly if the money is returned you can send it again.

Vroomfondleswaistcoat · 19/12/2025 09:56

wellbugger · 19/12/2025 09:52

Call them up as soon as I notice it and pay? I’m happy to pay again if the money comes back. But I can’t afford to pay again if it doesn’t.

Show quote history

Then you tell them this and ask them to be patient. As I've said, I've seen it happen a lot and the supermarket has always insisted on 'double payment' (because they know the money will eventually come back to you). So if they are content to wait, you are lucky.

It is absolutely a known thing.

Getdne · 19/12/2025 09:55

Absolutely do not pay again.
You sent the screenshots.
Their machine was down.
You will query it with your bank when allowed if they haven't received it in 15 days.
Tell them you cannot afford to pay it twice.
The issue is their end, you have had the amount deducted.

CraftyNavySeal · 19/12/2025 09:55

RampantIvy · 19/12/2025 09:49

I don't get paper bank statements, but I can download them from my bank account online as a PDF. Don't all banks do this?

I have never heard of the Fresha app. Wouldn't it have been easier to do a simple bank transfer?

Show quote history

No because Fresha is also the booking system, so to pay with the app they just click pay since it already has your payment details and will generate a receipt etc

Fresha will also show you an invoice for the appointment and how you paid

BunnyLake · 19/12/2025 09:55

wellbugger · 19/12/2025 09:38

It’s an app called Fresha. I’ve just checked on the app and it shows that I’ve completed it from my end, so I’ve sent them those screenshots too

Show quote history

Has the money clearly been deducted from your balance?

If so definitely sounds like an issue their end. I would still call my bank just to clarify then I would know I have done everything I can my end.

Luxio · 19/12/2025 09:53

Vroomfondleswaistcoat · 19/12/2025 09:52

But what will you do if the money pings back into your account again? Because in that case you WON'T have paid?

Show quote history

If the money came back into her account due to the app not processing the payment then obviously the OP would pay again, she's not said anything to suggest otherwise. However, it's perfectly reasonable to not want to pay a second time when a payment has been shown as approved.

Original poster
wellbugger · 19/12/2025 09:53

Taweofterror · 19/12/2025 09:51

You are spiralling a bit here. It doesn't even sound like they are alleging you haven't paid. They are alerting you to an issue with the payment transfer. You've shown proof that it has left your account. If you have time it might be worth trying to ring the bank before you go down there. I can't see why on earth they'd ring the police over this

Show quote history

They are though. Or they’d have not called.

OP posts:
Original poster
wellbugger · 19/12/2025 09:52

Vroomfondleswaistcoat · 19/12/2025 09:52

But what will you do if the money pings back into your account again? Because in that case you WON'T have paid?

Show quote history

Call them up as soon as I notice it and pay? I’m happy to pay again if the money comes back. But I can’t afford to pay again if it doesn’t.

OP posts:
3luckystars · 19/12/2025 09:52

wellbugger · 19/12/2025 09:49

But I don’t know what I can do when the payment shows as completed? Nationwide don’t allow you to dispute payments for 15 days anyway as I’ve already had to do that once.

Show quote history

So just leave it until January it’s not your problem. Don’t pay twice or you might not get it back for a month!

Vroomfondleswaistcoat · 19/12/2025 09:52

wellbugger · 19/12/2025 09:50

This is my thinking. I can show them everything and I’d be happy to hand over screenshots/bank statements when I get them but I’m not willing to pay again

Show quote history

But what will you do if the money pings back into your account again? Because in that case you WON'T have paid?

Cluckycluck · 19/12/2025 09:52

wellbugger · 19/12/2025 09:49

But I don’t know what I can do when the payment shows as completed? Nationwide don’t allow you to dispute payments for 15 days anyway as I’ve already had to do that once.

Show quote history

You aren't disputing the payment you are just calling to check if it is being held

Nationwide and Co-Operative are notorious for making and returning payments slowly.

Swipe left for the next trending thread