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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be miffed about Chester Zoo?

609 replies

Stillinshock123 · 17/12/2025 18:13

I need a space to rant but then I welcome feedback and general common-sense.

Chester zoo have posted about £1 deal for those on benefits such as UC, DLA and PIP.

Now, I understand that for some this may be the only opportunity to attend the Zoo given their already ridiculously high prices.

However AIBU to be upset that yet again working families (full time not claiming parts of UC) don’t seem to benefit from much?

We attend the zoo only once a year because of how expensive it is.. so that’s a luxury. So no thanks, no support or discounts.

I emailed them about this, and they replied saying that it’s part of a charity scheme to give back to families who otherwise can’t afford it. But then.. why shouldn’t it be first come first serve?

OP posts:
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TwinkTucker · 17/12/2025 23:24

@HappyChristmaswooho so you can avoid all the disabled kids? Nice. Don't worry, im sure they would rather avoid c u next Tuesdays like you as well, tbh!

BustopherPonsonbyJones · 17/12/2025 23:21

OneFunBrickNewt · 17/12/2025 22:15

Define fair. Our household income is £125k+ a year. I can afford to pay for the zoo, any time.
My cousin cares for two very SEND kids alone. With no income, as can't work, just benefits, and can't afford the zoo.
Fair doesn't mean the same- fair to me in this case means I pay full price, and my cousin is subsidised.

But that highlights the problem. You might have £500 left for non-essentials a month. Your cousin might have £30 and someone else (not on benefits) might have £100. If you spend £100 on zoo tickets, you still have £400. If your cousin spends £2, he has £28 left. The other person, who has to spend £100, has no disposable income left. And it isn’t just the zoo, it is repeated over and over with different deals and offers. The lower middle income group are being squeezed out and that is bound to cause resentment. Very few people want to be the cash cow.

How do we make it fairer?

Somethingneedstochange78 · 17/12/2025 23:18

Did you get annoyed when they had the Lanterns & Light event for hospice children for free as well. It’s not the children’s fault if parents have never worked. Taking them on affordable days out gives them incentives to make a better life for themselves.

It also might inspire some of those children to work in animal conversation. If they don’t have these experiences they have no aspirations to do anything with their lives. Be greatful you don’t have to rely on charity. There’s single working parents who claim UC because they don’t earn enough to live on.

TwinkTucker · 17/12/2025 23:12

@Thatweegirl I know right, so lucky having disabled kids when it gives your £1 access to the zoo! So lucky! Absolute t w a t s

TwinkTucker · 17/12/2025 23:10

@Greysofa enjoy working while I look after my severely disabled son. Swap places?? Thought not. Have a word with yourself. We will enjoy the zoo, thanks btw 😃

Coffeeandbooks88 · 17/12/2025 23:07

I didn't realise we are jealous of kids getting sweets regularly because their parents claim UC?

NanFlanders · 17/12/2025 22:55

HeadyLamarr · 17/12/2025 22:50

This is not true. Chester Zoo has never joined Clubcard points.

Twycross, Blackpool, Longleat and Exmoor are, but the big ones like Chester and London aren't

You are right - apologies. I thought I'd used mine there, but it was West Midlands safari park.

Thatweegirl · 17/12/2025 22:53

Yeah!! I love it when my disabled child saves me money on zoo trips.

Makes it all worth it!

🙄

LittleMG · 17/12/2025 22:53

I mean this honestly and without sounding nasty. My son is disabled and he receives DLA. Until you are in this situation you have no idea (I mean that) how hard life is for disabled people. My little boy is last in line for literally everything. He never wins a race, never the front of the line, always caught first in games and so on and on and on . Life for a disabled child (on my son’s case physical) is really hard and full of disappointment. They really bloody deserve any perk they can get. You must work hard and I get that sucks (we do too) but you child can use their arms and legs, go on a bike ride, go to the swings or any of the many other things your child can get enjoyment out of. Don’t begrudge a disabled child a cheap look round a zoo.

Helplessandheartbroke · 17/12/2025 22:52

I think an important note to take here is disabled people dont have a choice in being disabled or not. And those who aren't disabled but have found themselves in financial hard ship with young kids, well is this not great for families and CHILDREN who may not get to go otherwise. People who simply play the system, yes be angry with them bilut its hard to play the system these days (I think) so will be few and far between

Eyeshadow · 17/12/2025 22:51

TreeCake · 17/12/2025 22:37

When you work and spend your life juggling childcare and all the home things along with a job, it’s quite hard to hear that choose not to work and are given money. In my line of work I’ve had the odd parent begging me to write a supportive letter to say they are unable to work because they have a young child. But meanwhile, my children are in childcare that I’ve paid for to be at work.

My views have nothing to do with people unable to work for reasons such as caring for a disabled child or being disabled themselves. My own DC receives higher rate DLA but this is for her additional expenses and is used in that way.

Most of the people that receive UC do work.

Most of the people in this country who don’t work are SAHP either because their DPs earn enough for them to do so or because their kids are disabled.

I work FT. I do all of the home stuff that you do too.
I would love to earn enough that I don’t qualify for UC.

MannersAreAll · 17/12/2025 22:50

I think you're probably right. One section lists ESA as one of the eligibility criteria, separate from universal credit. It's academic in our case though.

It's something that a few disability charities have asked venues to make clear. Especially with the likes of London Zoo who do check specifically for the income based detail so that people don't travel and then discover they're not actually eligible.

HeadyLamarr · 17/12/2025 22:50

NanFlanders · 17/12/2025 22:38

I can't get worked up about disabled people on PIP or DLA getting a cheap pass to the zoo. Anyone who shops at Tesco's can use their club card points for Chester Zoo btw.

This is not true. Chester Zoo has never joined Clubcard points.

Twycross, Blackpool, Longleat and Exmoor are, but the big ones like Chester and London aren't

Somethingneedstochange78 · 17/12/2025 22:49

YABU you can afford to pay full price to visit once a year. The charity will subsidise those who do visit. Why do you think a charity should pay for your family if you have a comfortable lifestyle? Plus it’s not much fun visiting the zoo this time of year. It’s in the north so usually pissing it down.

23BD · 17/12/2025 22:48

We’re eligible because our child is disabled- can’t imagine begrudging someone of such an offer for this reason! Oh, and by the way we’re a working family.

Anyahyacinth · 17/12/2025 22:47

Would you really stand in front of families with disabled children and say its not fair they get this opportunity....wow the spirit of Christmas just evaporates 🤢😔 Awful post

Throwntothewolves · 17/12/2025 22:47

MannersAreAll · 17/12/2025 21:35

Just to be slightly pedantic - He's actually technically not eligible if he receives contributions based ESA (which presumably he does with your income).

It's meant for income based ESA, although the websites tend not to be super clear on that (apart from London zoo who are) and admittedly it's highly unlikely a zoo worker would be able to tell the difference in an award letter on arrival.

I think you're probably right. One section lists ESA as one of the eligibility criteria, separate from universal credit. It's academic in our case though.

MannersAreAll · 17/12/2025 22:45

Will do thank you. Never checked tbh but ds loves the outdoors so if it helps then great!

museummum.com/universal-credit-days-out/

I think it was posted earlier, but this is a good link. There are quite a few places that include DLA.

Fishinthesink · 17/12/2025 22:45

Maddyisqueen · 17/12/2025 22:00

I know

madness and so self centred

I bet they didn't. They probably didn't even have a membership. People say nonsense like this all the time.

Kirbert2 · 17/12/2025 22:42

TreeCake · 17/12/2025 22:37

When you work and spend your life juggling childcare and all the home things along with a job, it’s quite hard to hear that choose not to work and are given money. In my line of work I’ve had the odd parent begging me to write a supportive letter to say they are unable to work because they have a young child. But meanwhile, my children are in childcare that I’ve paid for to be at work.

My views have nothing to do with people unable to work for reasons such as caring for a disabled child or being disabled themselves. My own DC receives higher rate DLA but this is for her additional expenses and is used in that way.

This is for children who receive DLA too.

senua · 17/12/2025 22:41

Who funds this scheme? Who/what is making it possible to get a ticket for £1?

NanFlanders · 17/12/2025 22:40

Or people on UC either tbh.

NanFlanders · 17/12/2025 22:38

I can't get worked up about disabled people on PIP or DLA getting a cheap pass to the zoo. Anyone who shops at Tesco's can use their club card points for Chester Zoo btw.

ArchieStar · 17/12/2025 22:37

This will be our first trip out as a family this year. We haven’t been able to afford a holiday together, and now have a joint DMP because of how much we’ve been struggling. Minimal Christmas presents.

But yeah, everyone on UC are jobless layabouts. Thanks for the roasting, OP. Sorry my life is shitter than yours.

TreeCake · 17/12/2025 22:37

When you work and spend your life juggling childcare and all the home things along with a job, it’s quite hard to hear that choose not to work and are given money. In my line of work I’ve had the odd parent begging me to write a supportive letter to say they are unable to work because they have a young child. But meanwhile, my children are in childcare that I’ve paid for to be at work.

My views have nothing to do with people unable to work for reasons such as caring for a disabled child or being disabled themselves. My own DC receives higher rate DLA but this is for her additional expenses and is used in that way.