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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be miffed about Chester Zoo?

609 replies

Stillinshock123 · 17/12/2025 18:13

I need a space to rant but then I welcome feedback and general common-sense.

Chester zoo have posted about £1 deal for those on benefits such as UC, DLA and PIP.

Now, I understand that for some this may be the only opportunity to attend the Zoo given their already ridiculously high prices.

However AIBU to be upset that yet again working families (full time not claiming parts of UC) don’t seem to benefit from much?

We attend the zoo only once a year because of how expensive it is.. so that’s a luxury. So no thanks, no support or discounts.

I emailed them about this, and they replied saying that it’s part of a charity scheme to give back to families who otherwise can’t afford it. But then.. why shouldn’t it be first come first serve?

OP posts:
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TigerRag · 18/12/2025 11:14

BustopherPonsonbyJones · 18/12/2025 11:12

This doesn’t affect me. But for those it does affect, you could get more in UC and your wage than they receive in their wage. Being on UC then opens up more benefits and discounts for you, including, but not limited to, £1 tickets to tourist attractions. This is what is upsetting so many people. Why are you so reluctant to accept that there are people who are worse off than you and they will be receiving nothing, despite working hard? You are actually relatively lucky (but it seems almost impossible for many who receive UC to admit this).

They could always reduce their hours to get UC if they really think it's that great

BustopherPonsonbyJones · 18/12/2025 11:12

This doesn’t affect me. But for those it does affect, you could get more in UC and your wage than they receive in their wage. Being on UC then opens up more benefits and discounts for you, including, but not limited to, £1 tickets to tourist attractions. This is what is upsetting so many people. Why are you so reluctant to accept that there are people who are worse off than you and they will be receiving nothing, despite working hard? You are actually relatively lucky (but it seems almost impossible for many who receive UC to admit this).

Coffeeandbooks88 · 18/12/2025 11:04

BustopherPonsonbyJones · 18/12/2025 10:46

How do you know? Times are tough and very tough if you don’t receive any help and haven’t a massive income. You need to stop assuming that it is the same people who are feeling the pinch.

I am pretty sure you have more money than I do on UC otherwise you would be entitled to it.

BustopherPonsonbyJones · 18/12/2025 10:58

SnipSnipMrBurgess · 18/12/2025 10:35

So who is to blame here? Chester Zoo? The person on UC? The government?

When you have figured it out, direct your anger there.

I’m not angry but I do think it is an important thing to discuss. I don’t blame people on UC for taking what is offered, although I am not sure why they need to be given more on top of state benefits. I am delighted it is being offered to people with disabilities. I don’t care if Chester Zoo see it as a way to tick boxes and get money in at a time when ticket sales are low. I think the government need to be very aware that the people who are struggling are those who haven’t traditionally asked for help or received anything but that they may need more help now. If the government don’t address this, there are going to be large numbers of resentful people who are struggling financially. The whole country has to deal with the repercussions of not dealing with this. I don’t think you can keep saying, ‘But they aren’t struggling as much…’. You don’t know and shouldn’t assume. Salaries have not gone up and prices have gone up - massively.

BustopherPonsonbyJones · 18/12/2025 10:46

Coffeeandbooks88 · 18/12/2025 10:32

I don't think those in that category are struggling as much as those on UC. Yes you are feeling the pinch but probably not as much.

How do you know? Times are tough and very tough if you don’t receive any help and haven’t a massive income. You need to stop assuming that it is the same people who are feeling the pinch.

TigerRag · 18/12/2025 10:46

What an odd thing to be jealous of.

As a disabled person I'm fed up of paying full price for things only to be able to do half of the attractions because it's not accessible. Except this information isn't always freely available. Or they claim on their website it's accessible but ignore those of us with disabilities that don't just affect our mobility.

I also don't understand why people are almost angry that children whose parents on low incomes can now afford to do these things because of discounted tickets

FunPeachCrab · 18/12/2025 10:38

It's ridiculous.

It means a working adult in receipt of PIP for ADHD gets to go to the zoo for virtually free.

And high-earners in receipt of UC due to rent and childcare costs get the same.

Stupid initiative.

Welfare benefits were designed for people struggling to live, not as a top-up for otherwise financially secure people.

SnipSnipMrBurgess · 18/12/2025 10:35

BustopherPonsonbyJones · 18/12/2025 07:47

But this is just one example of a discount received by those on benefits. At some point we have to be realistic and state that the people who are really struggling right now are those whose families earn just enough not to qualify for universal credit and who receive no help, either from the state or other businesses. They are the ones who don’t get treats as their parents are concentrating on providing basics. Those above them still have enough spare cash and those below them (salary wise) are given lots of support. Yes, there has to be a line but right now, it’s the lower middle income families who are struggling the most. You might not see that if your wages are higher and you might not appreciate what you get if your wages are lower and topped up by the state, with extra discounts thrown in.

I don’t want to take things away from those who receive help but I am surprised you can’t sympathise with how many families will be feeling right now. It is an issue that needs addressing as sneering at those feeling aggrieved will only make resentment worse.

So who is to blame here? Chester Zoo? The person on UC? The government?

When you have figured it out, direct your anger there.

Coffeeandbooks88 · 18/12/2025 10:32

BustopherPonsonbyJones · 18/12/2025 07:47

But this is just one example of a discount received by those on benefits. At some point we have to be realistic and state that the people who are really struggling right now are those whose families earn just enough not to qualify for universal credit and who receive no help, either from the state or other businesses. They are the ones who don’t get treats as their parents are concentrating on providing basics. Those above them still have enough spare cash and those below them (salary wise) are given lots of support. Yes, there has to be a line but right now, it’s the lower middle income families who are struggling the most. You might not see that if your wages are higher and you might not appreciate what you get if your wages are lower and topped up by the state, with extra discounts thrown in.

I don’t want to take things away from those who receive help but I am surprised you can’t sympathise with how many families will be feeling right now. It is an issue that needs addressing as sneering at those feeling aggrieved will only make resentment worse.

I don't think those in that category are struggling as much as those on UC. Yes you are feeling the pinch but probably not as much.

MannersAreAll · 18/12/2025 10:29

Where does it say that? It only mentions UC, which makes sense as UC is means,-tested whereas DLA and PIP aren't.

They've just called it UC tickets - there's actually a few qualifying benefits. In the eligibility list this offer has DLA and PIP as well as the means tested benefits.

There must be a specific funding/criteria for the offer as not all the zoo/attraction UC ticket offers cover DLA and PIP.

AIBU to be miffed about Chester Zoo?
BustopherPonsonbyJones · 18/12/2025 10:14

Does your income mean you earn more than those just ‘over’ the line? It is easy not to resent someone else getting freebies if you can easily afford it. Less so if you can’t and have to watch others having fun.

Some of you are very saintly but many people aren’t and are feeling let down and excluded. This is bad for society as certain politicians will capitalise on it. Feelings need to be recognised and not shouted down.

TreeDudette · 18/12/2025 09:49

We are in receipt of DLA for my autistic daughter. We could happily plan a zoo day, buy tickets, get just through the gates and then a loud noise or too many people would set her off and we'd need to leave. The zoo is tricky as there are lots of exhibits she won't/can't access due to her issues so we cannot get the full benefit of the attraction. This happens so often that I am very wary to buy expensive tickets for things. We did see the lights at Chester Zoo over Xmas and got reduced price carer ticket. We repeatedly had to promise her that we'd leave if it was too noisy or she didn't like it. She enjoyed the first bit and then it was too much and we rushed through and left. Altogether we were there 30 minutes and half of that was only because it took us that long to get back to the entrance. We try to book autistic friendly slots but these are often hugely oversubscribed and sold out.

I am sure there are equivalent / more complex issues for those with physical disabilities. Making these attractions cheaper for those with disabilities reflects not only their ability to pay entry charge but also the value they may be able to get from an attraction that isn't set up for them to access easily.

I can't comment on the UC piece except to add that I doubt there are 1000s of these cheap tickets and I can't bring myself to resent someone struggling the opportunity to get a cheaper ticket to take their kid out for the day.

Nos4r2 · 18/12/2025 09:45

It's always been that if you work and don't claim anything you never get anything.
I've never been given anything and worked all my life . Only thing I get on MN are people moaning about boomers who have worked hard and never got anything , but are begrudge thier pension which they had paid for.

housethatbuiltme · 18/12/2025 09:38

Boohooooos · 18/12/2025 01:03

Fgs its a figure of speech are we robbed of that on mumsnet, dont get hung up on one sentence.

No its not.

A figure of speech is obvious exaggeration that has common use like saying 'I literally couldn't eat another thing or I would explode' in which case the common misuse slang use of the word 'literally' to offset the hyperbole of 'I would explode' is a figure of speech.

What you did was make up a false statistic to incite hate... nothing in that is a 'figure of speech' it was just dangerous deception commonly used to incite rage.

A figure of speech does not just 'make something up' its a play on language using hyperbole, anthropomorphism, metaphors, oxymorons etc...

I assume you will argue its Hyperbole as you back peddle but its not. In an 'out of 10' statement anything up to and including 10 is not 'exaggerated' unless its a complete impossibility.

If you said 'we all know 122% of people claim UC' you could maybe claim Hyperbole as its a nonsense amount. If you claimed '8 out of 10 pigs give birth baby elephants' its Hyperbole because its impossible. However '8 out of 10 people claim PIP' is nothing more than a deliberately misleading statement.

BustopherPonsonbyJones · 18/12/2025 09:38

I’m sorry. I couldn’t imagine anyone begrudging a disabled family extra help to make life bearable and even fun. Taking this group out of the equation, however, I can see problems when offers and discounts are given to some families (who already receive benefits) and not others (who don’t) when the financial gap between them is so small and there are no other variables involved. Obviously there is always a line, but it is not easy for those who are just on the wrong (right?) side of it.

Kirbert2 · 18/12/2025 09:16

BustopherPonsonbyJones · 18/12/2025 09:10

Of course and I imagine that everyone understands this. But there are many families receiving help who don’t have disabled family members. I think they are with whom comparisons are being made.

You've clearly never seen a DLA/PIP thread if you think everyone understands.

BustopherPonsonbyJones · 18/12/2025 09:10

Kirbert2 · 18/12/2025 08:24

There's plenty of financial disadvantages of having a disabled child or being disabled yourself too.

Of course and I imagine that everyone understands this. But there are many families receiving help who don’t have disabled family members. I think they are with whom comparisons are being made.

Kirbert2 · 18/12/2025 08:24

BustopherPonsonbyJones · 18/12/2025 08:20

I understand the issues with lack of accessibility for disabled people and sympathise. I think the financial disadvantages of being a lower middle income family are a different issue and are being downplayed in this scenario.

There's plenty of financial disadvantages of having a disabled child or being disabled yourself too.

BustopherPonsonbyJones · 18/12/2025 08:20

Kirbert2 · 18/12/2025 00:06

Exactly.

My son is physically disabled and a wheelchair user.

It isn't fair that not all areas are typically wheelchair accessible such as paths, viewing areas etc and some areas such as with Chester zoo, the bat area, isn't accessible at all for wheelchair users so he'll miss out on seeing the bats completely.

Any adventure playgrounds, soft plays etc unless they are accessible which is unlikely would also be something my son will miss out on at a place like the zoo.

It isn't fair that he can't play football with his friends
It isn't fair that he can't run
It isn't fair that he's disabled.

I understand the issues with lack of accessibility for disabled people and sympathise. I think the financial disadvantages of being a lower middle income family are a different issue and are being downplayed in this scenario.

AngelicKaty · 18/12/2025 08:16

Kirbert2 · 18/12/2025 08:01

It is for those who are eligible for PIP and DLA too.

Where does it say that? It only mentions UC, which makes sense as UC is means,-tested whereas DLA and PIP aren't.

AngelicKaty · 18/12/2025 08:14

So recipients of DLA and PIP aren't eligible then, as you stated in your first post (which did surprise me since DLA and PIP aren't means-tested).

Kirbert2 · 18/12/2025 08:01

bleakmidwintering · 18/12/2025 07:53

So what has PIP and DLA got to do with the offer? The link you posted if just for people on universal credit.

It is for those who are eligible for PIP and DLA too.

bleakmidwintering · 18/12/2025 07:53

So what has PIP and DLA got to do with the offer? The link you posted if just for people on universal credit.

BustopherPonsonbyJones · 18/12/2025 07:47

DysmalRadius · 17/12/2025 23:49

Not by taking something away from the disabled person who may well have significantly higher costs for everything from laundry to clothing and food. Those with limited mobility often have extortionate heating bills etc - it's not just a cheap day at the zoo.

In your example, the 'squeezed middle' could save half their disposable income a month for two months and have £50 to spend in each month.

The person on DLA would have to save half their disposable income for seven months to pay full price and would have had just £15 a month to spend for each of those months. Is that the kind of fairness you're suggesting?

But this is just one example of a discount received by those on benefits. At some point we have to be realistic and state that the people who are really struggling right now are those whose families earn just enough not to qualify for universal credit and who receive no help, either from the state or other businesses. They are the ones who don’t get treats as their parents are concentrating on providing basics. Those above them still have enough spare cash and those below them (salary wise) are given lots of support. Yes, there has to be a line but right now, it’s the lower middle income families who are struggling the most. You might not see that if your wages are higher and you might not appreciate what you get if your wages are lower and topped up by the state, with extra discounts thrown in.

I don’t want to take things away from those who receive help but I am surprised you can’t sympathise with how many families will be feeling right now. It is an issue that needs addressing as sneering at those feeling aggrieved will only make resentment worse.