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Original poster

Asda Christmas delivery warning!

39 replies

handmademitlove · 17/12/2025 14:38

I have just gone to amend my order for a delivery slot booked for next week (booked when Christmas slots opened in October!), only to find no trace of it on my account. The email confirmation link does not work either. I called them and they said the only way to fix it is for them to cancel the order and rebook it.... I am not filled with confidence that they will manage to do this given the slots have been sold out for weeks. If you have slots booked for Christmas, I suggest checking they still exist on your account!

OP posts:
Original poster
handmademitlove · 17/12/2025 16:15

So having waited an hour as they said, I still couldn't rebook - no surprise really. I am now waiting on a call back from a manager as the customer services advice to "just pick a different slot" did not go down well! Eventually he said they shouldn't have cancelled it and were very sorry but they now they can't do anything to fix it...

Fortunately I know how they can be so did all the non fresh stuff in my last order. Will now have to sort a click and collect and lose a morning to go fetch it. Contemplating how much of a "we're sorry gift voucher" would cover a morning of my time with all the kids off school to sort this out🤔

OP posts:
mumofoneAloneandwell · 17/12/2025 16:14

Me, anytime an opportunity to bash Aada comes up!!!!

Shite company who made their smart price line unavailable online during the pandemic

Prepare Get Ready GIF by Rosanna Pansino
hyggetyggedotorg · 17/12/2025 16:11

I like certain Asda products but I only ever go to the shop.

I’ve had all sorts of disappointments with Asda deliveries over the years - from ridiculous substitutions, a large number of substitutions to every order for a month coming with damaged items. The final straw was they cancelled my delivery because there was “nobody home” on an afternoon where I’d been in the front garden for the entire delivery window 🙄.

I’d never trust them with anything as important as Christmas.

nightcapers · 17/12/2025 16:11

I have had this issue too. I use Asda on a browser not the app and it tells me I have no orders and no regulars. However if I go via the link in my e-mail everything is there so you could try that.
It's an annoying blip I agree!

climbintheback · 17/12/2025 16:08

Asda ewwwwh

gildurthegreen · 17/12/2025 16:03

Mine disappeared but is now back again, what a panic! Thanks OP for the warning.

vanillalattes · 17/12/2025 15:52

As someone who had the misfortune of working for ASDA for years, I would, never use their home shopping service.

As PP says, they may have done you a favour!

GreenGreenGreenRed · 17/12/2025 15:47

I managed to find mine but the new app is so bad! It has a panic attack when I open it, and I miss the shopping lists so much too.

damemaggiescurledupperlip · 17/12/2025 15:18

i’ve ordered my Turkey and trimmings from Ocado (all M&S) and I am starting to twitch … arriving Sunday….

Mossstitch · 17/12/2025 15:05

Get over to ocado, they released more dates. I've tried them all and they are the best. Got £350 shopping arriving later and only one substitution (one loaf of bread for a different one). And no they aren't dearer, they do price match with tesco and give you the difference in voucher form if tesco would have been cheaper. Some of the M & S basics are cheaper than anywhere else🤷‍♀️

mumofoneAloneandwell · 17/12/2025 14:59

😳😳😳

Luckily i dont have a christmas delivery booked, as i got an ocado discount voucher!!!

Asda are a pile of shite!!

Original poster
handmademitlove · 17/12/2025 14:59

I have had asda deliveries for years - rural living, special diet - best option unfortunately. I know that recent updates have been problematic but even for asda this is a new low!

OP posts:
Alphabet1spaghetti2 · 17/12/2025 14:48

Asda home delivery is diabolical with the app, via the website and in actuality of delivery.
they may have done you a favour!

User145267 · 17/12/2025 14:40

Asda website is a mess. I only shop there for specific items i can't get elsewhere...and even that is a hit or miss if they arrive or not, after showing in stock all the time.