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The hair salon lost my ring. Do I have any rights?

34 replies

Numberwang66 · 15/12/2025 17:40

Numberwang66 · Today 16:41
I lost my gold signet ring. The next day I retraced my steps throughout the day and emailed every place I had been to see if they had found it.
I got a haircut that day and the salon responded saying they had it! It was safe and I was welcome to come in anytime the next day.
I rock up the next day to retrieve it, with chocolates in tow. The guy crosses the room to get it but it's now not there apparently. He asks his colleagues if they have seen it and genuinely seems upset that he can't find it. He searches for about 20 mins. I gather that he is more likely to find it if I'm not staring him down so I leave the chocolates and ask him to get into contact if he finds it. He seems really worried and apologetic.

Three days later, I've heard no response. What do I do? Do I have any rights in this situation? The rings value is about £170 and I'm devastated to have lost it.
Thank you all.

OP posts:
Daisywhatsyouranswer · 15/12/2025 17:49

What rights would you think you had? Genuinely curious. You think it’s ok for uou to lose it, but not them and whay they need to give you 170 quid or something? Not really?

Cat1504 · 15/12/2025 17:47

TinselTitts · 15/12/2025 17:46

The OP hasn't said she's insured but if she is, the excess could well be more than the price of the ring.

That’s the way it goes🤷‍♀️

Cat1504 · 15/12/2025 17:47

It’s not their fault…claim on your insurance

TinselTitts · 15/12/2025 17:46

caringcarer · 15/12/2025 17:45

Claim on your household insurance.

The OP hasn't said she's insured but if she is, the excess could well be more than the price of the ring.

CandyCaneKisses · 15/12/2025 17:46

It’s not their fault. You were lucky they’d even found it in the first place.

caringcarer · 15/12/2025 17:45

Claim on your household insurance.

TinselTitts · 15/12/2025 17:44

I'm not sure but if you haven't heard from them for 3 days, you need to contact them.

It's possible they've found it and thought someone else contacted you.

SeaShellsSanctuary1 · 15/12/2025 17:44

You have no rights. You did not leave it in the salons possession with their knowledge. They didn't have any legal obligation to make sure it was taken care of

CombatBarbie · 15/12/2025 17:42

Not sure in the legalities but it surely means the ring was too big?

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