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Original poster

The hair salon lost my ring. Do I have any rights?

34 replies

Numberwang66 · 15/12/2025 17:40

Numberwang66 · Today 16:41
I lost my gold signet ring. The next day I retraced my steps throughout the day and emailed every place I had been to see if they had found it.
I got a haircut that day and the salon responded saying they had it! It was safe and I was welcome to come in anytime the next day.
I rock up the next day to retrieve it, with chocolates in tow. The guy crosses the room to get it but it's now not there apparently. He asks his colleagues if they have seen it and genuinely seems upset that he can't find it. He searches for about 20 mins. I gather that he is more likely to find it if I'm not staring him down so I leave the chocolates and ask him to get into contact if he finds it. He seems really worried and apologetic.

Three days later, I've heard no response. What do I do? Do I have any rights in this situation? The rings value is about £170 and I'm devastated to have lost it.
Thank you all.

OP posts:
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Tablesandchairs23 · 15/12/2025 20:23

They didn't lose it you did!

arcticpandas · 15/12/2025 20:14

Definitely go back @Numberwang66 ! If someone in the staff nicked it they might want to compensate you and give you next session for free🤷‍♀️

TooHotWaterBottle · 15/12/2025 20:09

Some of the replies on here are really weird!!

Yes you lost it, but they admitted to having it - and then didn’t! Which means that someone has done something purposefully with the ring (could be theft, equally could be someone genuinely keeping it somewhere safe and so moved it).

Contact them again and say you’ll be back in touch as you’ll need a crime reference number. Might just spur them into action!

GAJLY · 15/12/2025 19:19

I'd call them back and speak to the manager.

Millytante · 15/12/2025 19:06

Surely it’s not the responsibility of a hair salon to keep you apprised of some ongoing inquiry (the latter bring a very unlikely thing in itself) when all you need do is ring them yourself. It wasn’t they who lost this ring.
They thought it might be on their premises when you first asked, and appear to have made a mistake on that score, but their immediate helpful reaction of dropping everything anyway to undertake extensive fossicking turned up nowt.

Didn’t you ascertain there and then that this had been unequivocally YOUR ring which had been seen, and not just ‘a gold ring’, from whoever answered the phone when you first rang?
Until you know that much, you are running round in circles.

They’ve been very accommodating thus far, yet now your reaction is to suss out whether you can claim for damages! What has been the offence?

TangoWhiskeyAlphaTango123 · 15/12/2025 19:05

StripedVase · 15/12/2025 18:57

Yes, and was told it had been found, and is wondering about responsibility. It's totally human and not a reasonable thing to get mean and snarky about!! But I know people increasingly come on here specifically in order to display weird superiority to anyone who has a problem...

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Tedious and predictable isn't it?

StripedVase · 15/12/2025 18:57

Daisywhatsyouranswer · 15/12/2025 18:47

But she lost it.

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Yes, and was told it had been found, and is wondering about responsibility. It's totally human and not a reasonable thing to get mean and snarky about!! But I know people increasingly come on here specifically in order to display weird superiority to anyone who has a problem...

hazelnutvanillalatte · 15/12/2025 18:53

Hankunamatata · 15/12/2025 17:50

You lost it. They thought they had it but they dont. Get over yourself

Wtf? So unnecessarily rude

Daisywhatsyouranswer · 15/12/2025 18:47

StripedVase · 15/12/2025 18:47

The hostility is so bizarre on here sometimes. She's upset by a loss and she asked a reasonable question, no need to slate her really is there?

But she lost it.

StripedVase · 15/12/2025 18:47

The hostility is so bizarre on here sometimes. She's upset by a loss and she asked a reasonable question, no need to slate her really is there?

spiderlight · 15/12/2025 18:37

Have you actually called them again to see if they've found it yet, though?

ToKittyornottoKitty · 15/12/2025 18:30

Cerialkiller · 15/12/2025 18:26

Riiiiight. But someone at the salon could be lying. The person op spoke to seems genuine but It was found and it's gone missing in their store.

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OP hasn’t actually bothered checking if they’ve found it again though

Cerialkiller · 15/12/2025 18:26

ShawnaMacallister · 15/12/2025 18:17

Cause the pub was lying, the salon doesn't appear to be. However someone in the salon may have nicked it so if OP doesn't mind ruining her relationship with them she could report it, bit pointless though

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Riiiiight. But someone at the salon could be lying. The person op spoke to seems genuine but It was found and it's gone missing in their store.

ShawnaMacallister · 15/12/2025 18:17

Cerialkiller · 15/12/2025 18:02

It's really interesting. There was a similar thread where op lost a ring in a pub, someone found it and handed it in and the finder informed the op that she had handed it in.

The pub then 'lost' it. Everyone on that thread were recommending police etc. what is so different about this case?

Did the salon put it in writing (via text or email) that they had it?

If you find money over a certain amount. You don't get to keep it. If you told the police you had found £170 in cash and then you then the next day you had lost it. I don't think they would be very impressed. No idea what they would do in these circumstances though..

Might be worth calling 101 to ask if it's worth them investigating, asking for CCTV for example.

Cause the pub was lying, the salon doesn't appear to be. However someone in the salon may have nicked it so if OP doesn't mind ruining her relationship with them she could report it, bit pointless though

CraftyPlayer · 15/12/2025 18:16

Hankunamatata · 15/12/2025 17:50

You lost it. They thought they had it but they dont. Get over yourself

Rude.

stichguru · 15/12/2025 18:15

If you can provide proof that they found it and then a member of staff nicked it, you might have a case, if not there's nothing you can do. It's YOUR fault it was left there, they weren't contracted to not lose your ring or to make sure other customers didn't nick it.

Cat1504 · 15/12/2025 18:14

Cerialkiller · 15/12/2025 18:02

It's really interesting. There was a similar thread where op lost a ring in a pub, someone found it and handed it in and the finder informed the op that she had handed it in.

The pub then 'lost' it. Everyone on that thread were recommending police etc. what is so different about this case?

Did the salon put it in writing (via text or email) that they had it?

If you find money over a certain amount. You don't get to keep it. If you told the police you had found £170 in cash and then you then the next day you had lost it. I don't think they would be very impressed. No idea what they would do in these circumstances though..

Might be worth calling 101 to ask if it's worth them investigating, asking for CCTV for example.

🤣🤣🤣 hilarious

upstairsdownstairscardboardbox · 15/12/2025 18:14

The manager found it and someone has nicked it and 1) left him with a world of issues personally - they will not ONLY be stealing that rind 2) made him look horrendous
I would call him and discuss and say that you should report to the police together.

NowThatsWhatICallRecent · 15/12/2025 18:11

Someone's nicked it.

TY78910 · 15/12/2025 18:09

My DP left his keys in a garage once. They rung him to say they had it. He went over, nobody could find it, they turned the place upside down. Turns out a manager that was off duty that day placed it in his locked office. Is there anyone off that day that they could ask?

ToKittyornottoKitty · 15/12/2025 18:06

Weird that you’ve not chased it for 3 days! But no, no rights, you lost your ring, that isn’t their fault.

Cerialkiller · 15/12/2025 18:02

It's really interesting. There was a similar thread where op lost a ring in a pub, someone found it and handed it in and the finder informed the op that she had handed it in.

The pub then 'lost' it. Everyone on that thread were recommending police etc. what is so different about this case?

Did the salon put it in writing (via text or email) that they had it?

If you find money over a certain amount. You don't get to keep it. If you told the police you had found £170 in cash and then you then the next day you had lost it. I don't think they would be very impressed. No idea what they would do in these circumstances though..

Might be worth calling 101 to ask if it's worth them investigating, asking for CCTV for example.

LadyGaGasPokerFace · 15/12/2025 17:52

Mores the point, why haven’t you rung them back?

Hankunamatata · 15/12/2025 17:50

You lost it. They thought they had it but they dont. Get over yourself

BadgernTheGarden · 15/12/2025 17:49

They found a ring, maybe someone else claimed it, or someone pinched it. Not much you can do I would think, you don't even know for sure it was your ring they found.