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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To send love to hospitality staff at this time of year?

52 replies

WandyAgain · 13/12/2025 11:34

Yegods it's hard work, so physically draining and your mind buzzes after shift, so you don't sleep for hours despite achy feet and body.

Customers at large tables who when you head over with hands full of hot plates, tell you what they've ordered rather than calling indicating they've ordered with what you've got in your hands

Lechy, touchy drunk men.

Guests who treat you as lesser.

Guests who click their fingers or whistle 😲 at you

Guests who are intolerant of a slightly longer wait in a heaving restaurant.

Guests who think they're the only guests in the house. I've got 7 other tables that I need to distribute my attention to.

Guests who forget what they pre-ordered. And only think about it when you're standing there with hot heavy plates to distribute and another load waiting tin the kitchen to head out.

Guests who throw their cracker waste in to the floor.

Guests who whisper.

Guests who allow children to have ipads blaring. Or run around while we're walking with hot food or trays of drinks.

Guests who query supplements on Festive menus which are clearly stated in bold.
Guests who want to play individually by card on a table of 31 😭.

Thank you to all the guests who make eye contact and are polite we absolutely cherish you.

And a big shout out of appreciation for retail staff atm, you're champions!

Feel free to add any more irks I've missed.

<<Off to soak my feet in Epsom salts>>

OP posts:
bizkittt · 13/12/2025 14:06

Most of the hospitality business won’t be here this time next year with the increase in business rates and minimum wage so no more sore feet

carrythecan · 13/12/2025 11:57

The big group that arrives over half an hour early for their booking and then complain because their table isn’t ready.

The big group that arrives over half an hour late and then whinge that there is a long delay before the food coming out - yes, you missed the gap the kitchen had allocated to you and now you need to wait while the other groups are dealt with.

The once a year pub goers who get the hump because you serve Bill, who comes in daily, before them.

Thank you to all the lovely customers though!