AIBU to say this is not a spa and I want a partial refund?

Not that unusual ime if a bit expensive. Pool area is open to members and those staying as well as spa day bookings. Children are often limited to timed sessions but there may be lessons during the week. Was there no quiet area by the treatment rooms?

I think none, even if you have a Trading Standards team that is staffed enough to bother.

A review can be a bad one and factual- crowding and also allowing phones.

"Residents of the hotel have full use of the Spa and as such their children can use the Spa in conjunction with specific child access times."

Did you not read the rest of the terms and conditions?

No, not being obtuse. Deliberately or otherwise. Disagreeing with you about what constitutes a rip off, and explaining why.

HTH.

But the website would have stated where exactly the spa day was taking place, they didn’t lie or deceive.

it was up to the OP to do her research as to reviews on the sis day, looking up photos of the facilities etc.

Yeah. £250 for that.

It isn't even a spa - is it your crappy hotel?

Posters are being deliberately obtuse.

Yes - it still sounds like a total rip off. Justify it all you want pointlessly

£250 for 3 treatments and food sounds to good to be true!

Are you actually surprised the ‘spa’ was so rubbish?

Our nearest spa is £255 for a full day with one 85min treatment and food. But the spa is 2 pools and adult only with a steam room and sauna.

Not necessarily- I had a spa day last year for my birthday and it included 3 50 min treatments plus lunch (no afternoon tea, gym access or pool, but there was a big jacuzzi) for about the same price as OP paid.

How long were the three treatments? I’m guessing 3 x 20 mins - express facial, express manicure, back massage style, so really just the one treatment slot?

How has she been ripped off, exactly?

I never book a spa day without looking at their trip advisor to see real customer photos and comments.

I also call the hotel/spa to ask if they allow children in the pool and if so what times.

It doesn’t sound like they falsely advertised anything it just wasn’t what you had in mind but it was on you to do your research before spending that amount of money.

Before spending that kind of money I'd of been checking out Instagram to see tagged posts to get a feeling for what it's actually like.

Let’s say treatments are at £60 each and lunch is £20 and afternoon tea £15 (all fairly low estimates). That’s £215 before you allow anything for all day pool and gym access. How do you get to a 75% refund???

They’re taking the piss!! I’d absolutely want a decent refund, at least 3/4 of what you paid if it was three treatments plus a day in a spa … spas I go to have multiple sauna and steam type rooms, jacuzzis pool, tranquil areas to rest or sleep … and I wouldn’t be paying £250 for that anyway!

What would you say to trading standards? What specific claim or claims would you challenge? Especially as OP had one treatment, left before the other two (and presumably before any of the food) and the hotel has offered that she comes back to complete those

Why?

The OP has been ripped off - they mis advertised.

Trading standards??

I took DH to a spa in central london (attached to a hotel) for his bday last year. My friend had recommended it so I thought - why not. Can't remember how much it cost but it comprised one treatment, use of pool/jacuzzi/sauna and relaxation room (they actually had one).
I wasn't sure what my friend was raving about as the jacuzzi wasn't particularly warm and there wasn't really anywhere to sit round the pool except if you wanted to lie down on stones (not really at 50-odd!).
The treatment was quite nice, but DH went for a massage and he wasn't that keen on it (I never book massages).
So, my advice is check before you book - look at reviews online/trip advisor etc.
Although £250 for 3 treatments, tea and use of facilities isn't bad imho.

Our local hotel and spa does allow the guests to use the pool, steam room and sauna. Children are allowed in twice a day for an hour at a time. It's a beautiful place, very clean. Whereas the one that bans children as guests is very rundown.

Ear plugs next time or dodge the pool.

£250 for lunch, afternoon tea and THREE treatments! Where is this please?!

I would definitely push for a refund! Its one of my bugbears when hotels who literally have a swimming pool and advertise themselves as a “spa”

This

£250 for three treatments, lunch and afternoon tea?
It does depend on how it was advertised but I’d say all of the above for that price was probably the main crux of the deal, as someone else said those treatments can be £60-£80 each and lunch and afternoon tea isn’t cheap either

I don’t think you have a case if they were clear about their facilities.

I paid £130 for a spa day with lunch (no afternoon tea) and no treatments. It was a proper spa and treatments started at £80 so we didn’t bother. I would expect to pay over £150 alone for 3 treatments in a spa.

What price do you think would be reasonable for three treatments, lunch, afternoon tea, use of gym, pool and sauna?