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Slug-gate! How much reimbursement should I request?

161 replies

youdontwantasluginthebedroom · 02/12/2025 12:49

NC for this, and posted shamelessly in AIBU for traffic.

The story, in a nutshell; I had to go away at v short notice last month and booked 4 nights in a self-catering place. On arrival (day1) I noticed slug trails on the bedroom carpets. But it was late, I was tired, I didn't have the owner's number so I left it until the following morning, when I contacted the owner.
Nothing was done about this by the owner on days 2 (which I queried that evening) or day 3 (when I kind of gave up).
But early hours of day 4 I got out of bed to go to the loo and almost stood on a slug on a carpet next to the bed. (There was no bedside light so I had to cross the room in the dark, and no furniture other than a tiny bedside table so my case had had to stay on the ground; thankfully I couldn't see any slug trails on it). Decided I couldn't stay there any longer so moved out with daybreak and had to find alternative accom at even shorter notice for that evening.
I've contacted the owner and by text and phone but am getting nowhere with a refund so have now opened a case through the CC company (luckily I'd paid with my card).
My question - how much refund would you go for? I'm asking for a refund of the unused night plus some more to reflect distress and inconvenience. I think a total refund for 2 out of the 4 nights is reasonable, and I'm sure that some people would ask for more. But a couple of people have told me not to make such a fuss about a slug!
Well, who wants mashed slug between their toes when they get out of bed?
So what does the MN jury think?
Poll - YANBU = refund well deserved (but how much? Freetext please!)
YABU = suck it up (but I'll still write an honest review!)

OP posts:
ParmaVioletTea · 02/12/2025 13:27

youdontwantasluginthebedroom · 02/12/2025 12:54

I think that if you're paying to stay somewhere and there's a slug infestation, the property owner should sort it out!

Would you want to stand on a slug in your bare feet in the dark?

Slugs are horrible, but a few slugs coming inside from the garden is hardly an "infestation" !

Just get some salt and put on line of it right under the door where they're getting in from the outside.

WinterHangingBasket · 02/12/2025 13:27

I wouldn't be visiting someone to pick up a slug and throw it out either.
Slugs are not floor bound, so nowhere elevated to put your case is irrelevant, you could have got slugs in it anyway.

'Almost' stepped on a slug. Bring me smelling salts. Once you have passed out next to the slug I can sprinkle them over the slug, killing it and reviving you at the same time.

BitOfAWeirdo · 02/12/2025 13:27

My chickens love eating slugs.

Next time you go away, take a chicken.

InfoSecInTheCity · 02/12/2025 13:26

We’ve had slugs in the house before, they come in through tiny gaps at the bottom of the rear door even with one of those brush draft protector things fitted. One slug leaves multiple trails across the carpet, they seem to just move slowly in circles all night so you go from nothing to multiple trails overnight.

it wouldn’t even cross my mind to call in an exterminator or vacate a property for a slug, it’s ridiculous,

MotherofPufflings · 02/12/2025 13:26

This isn't really any different to finding a big spider and some cobwebs. A bit unpleasant but unless you have a phobia it's really not necessary to vacate the premises

Bloozie · 02/12/2025 13:25

I live in an old house and have had to get used to the odd slug visitor. It doesn't mean it's ages since they cleaned - one of the little buggers can motor around in one evening and leave a snot trail.

I think you're over-reacting, but I can see that can kinda see this. I'm sorry for whatever else was going on that made you stressed when you arrived at the property.

For me, this wouldn't be a compensation/refund issue. If I was asked for feedback, I'd give it honestly and say the slug wasn't ideal, but it's the way it was dealt with that was worse. I might be tempted to leave a lukewarm review just because the owner's comms weren't great and they didn't do what they said they'd do. But then other AirBnB owners can see you left a pissy review over a slug and might not rent to you, so...

I'd just be quietly seething on this one.

hairbearbunches · 02/12/2025 13:25

OP, you're getting some right stick, they're out in force today.

FWIW, I'd be pissed off about it and want some sort of recompense because it suggests that property has a damp issue. Slugs in bedroom? FFS. Some people appear to have very low standards. We had slugs in one of my student houses because the house was damp and mouldy. They are vermin, if the landlord doesn't sort it out it will get worse. Have you got any evidence to show you contacted the landlord, an email etc? Stick to your guns, I'd be going for a full refund to serve the cheapskate fuckers right. As you say, the evidence was there when you arrived. The slug just happened to rock up a couple of hours before you did? I don't think so.

NemesisInferior · 02/12/2025 13:24

youdontwantasluginthebedroom · 02/12/2025 13:20

LOL well some of you are making me laugh!

I will own that I was feeling v stressed due to the reason for my visit (not the owner's fault of course) and that probably made me feel a little less robust than normal.

I also accept that slugs happen.

What I don't accept is that I'd asked the owner to come in to see or do something about it over the previous 2 days and they'd made no effort to do so. And told me I probably brought the slug in myself (I hadn't, of that I am 100% certain). I also find it a bit icky that the evidence was already there when I arrived so when was it last cleaned?

Plus, there was nowhere except the floor to put my luggage and I didn't want slugs on my case either.

One slug? Multiple slugs? I don't know, I only saw one. I didn't ask it if its family were visiting too. And I know I almost trod on it because when I put the ceiling light on, there it was, right next to the bed at the spot that I'd got out!

MN is a nest of hyperbole at times, allow me one occasion!

What did you expect him to do about it, exactly?

toomuchfaff · 02/12/2025 13:24

Oftenaddled · 02/12/2025 13:16

Slugs aren't vermin. What would you expect if there was a bluebottle in the house? If a spider ran across the floor? If you spotted a fly or a ladybird on a houseplant?

That's what you should expect in this case.

This

Honestly - would you have been the same if youd seen a fly? or a centipede? A slug isnt vermin.

Your reaction far outweighs the circumstances. Are you ok?

Northumberlandisbest · 02/12/2025 13:22

I rent out my annex on Airbnb. We live in the country. Despite my best efforts the local wildlife is determined to move in. In the summer with the windows open it’s a particular challenge. Spiders in particular can construct a web that the most ardent Halloween afficionado would be proud to own.

Empress13 · 02/12/2025 13:21

One slug c’mon ! Hardly an infestation! Was the accommodation in a rural area ?

youdontwantasluginthebedroom · 02/12/2025 13:20

LOL well some of you are making me laugh!

I will own that I was feeling v stressed due to the reason for my visit (not the owner's fault of course) and that probably made me feel a little less robust than normal.

I also accept that slugs happen.

What I don't accept is that I'd asked the owner to come in to see or do something about it over the previous 2 days and they'd made no effort to do so. And told me I probably brought the slug in myself (I hadn't, of that I am 100% certain). I also find it a bit icky that the evidence was already there when I arrived so when was it last cleaned?

Plus, there was nowhere except the floor to put my luggage and I didn't want slugs on my case either.

One slug? Multiple slugs? I don't know, I only saw one. I didn't ask it if its family were visiting too. And I know I almost trod on it because when I put the ceiling light on, there it was, right next to the bed at the spot that I'd got out!

MN is a nest of hyperbole at times, allow me one occasion!

OP posts:
NemesisInferior · 02/12/2025 13:19

Wait, you left holiday accommodation because of a slug or two?

Hahaha.

You'll get fuck all in way of compensation.

SalmonOnFinnCrisp · 02/12/2025 13:19

TheGoddessFrigg · 02/12/2025 13:11

You must live in a very dry climate. Slugs get everywhere in a damp climate and can crawl through the smallest gaps. One slug is not an 'infestation'.

I live in london!!!

Shocked this is common 🤢🤢🤢

Excuse me while i dry wretch 😅

Greggsit · 02/12/2025 13:19

You saw one slug and had to move out? Pathetic.

Oftenaddled · 02/12/2025 13:16

Slugs aren't vermin. What would you expect if there was a bluebottle in the house? If a spider ran across the floor? If you spotted a fly or a ladybird on a houseplant?

That's what you should expect in this case.

ldnmusic87 · 02/12/2025 13:14

Surely this would never be a refund!

TheGoddessFrigg · 02/12/2025 13:11

SalmonOnFinnCrisp · 02/12/2025 13:09

I made 🤢 face reading it. I'd want 3 nights refund.

I have NEVER seen slugs in a house utterly utterly grim.

You must live in a very dry climate. Slugs get everywhere in a damp climate and can crawl through the smallest gaps. One slug is not an 'infestation'.

ResusciAnnie · 02/12/2025 13:10

moved out with daybreak

😂 the drama!

How did you know you nearly stepped on a slug if it was dark and there was no lamp and you didn’t step on one so felt the floor under your feet? How did you know the slug was even there?

Anyway, 1 unused night refund and leave an honest review. Done!

hyggetyggedotorg · 02/12/2025 13:09

How many slugs are we talking? One slug can make multiple trails.

One or two slugs - YABU.

A bucketful of slugs - YANBU.

Also, what sort of accommodation was this? If it’s a rural log cabin or glamping hut etc, it would be very unreasonable to expect no wildlife at all.

SalmonOnFinnCrisp · 02/12/2025 13:09

I made 🤢 face reading it. I'd want 3 nights refund.

I have NEVER seen slugs in a house utterly utterly grim.

snoopythebeagle · 02/12/2025 13:07

You’re being very silly.

AwfullyGood · 02/12/2025 13:06

Can't see this going anywhere without photographic evidence of the slug "infestation".

The owner will dispute the chargeback and confirm to the bank you did stay on the property and left early by choice. If you don't have photos (of more than one slug!) it won'f get too far.

WinterHangingBasket · 02/12/2025 13:06

Good lord. It was a slug. Get over it

Parsleyforme · 02/12/2025 13:06

I wouldn't really want to stand on a slug in the dark but they are not really much of a pest unless you have a fear of them. I'm not sure what you wanted the owner to do that you couldn't do yourself - I would've just found the slug/s and put it/them outside? I'm terrified of spiders but I wouldn't request a refund for a big spider in the property, I'd catch it and carry on. Obviously an infestation of rats/mice, a beehive, maggots is different. But one or two insects/molluscs is not the end of the world?

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