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Slug-gate! How much reimbursement should I request?

161 replies

youdontwantasluginthebedroom · 02/12/2025 12:49

NC for this, and posted shamelessly in AIBU for traffic.

The story, in a nutshell; I had to go away at v short notice last month and booked 4 nights in a self-catering place. On arrival (day1) I noticed slug trails on the bedroom carpets. But it was late, I was tired, I didn't have the owner's number so I left it until the following morning, when I contacted the owner.
Nothing was done about this by the owner on days 2 (which I queried that evening) or day 3 (when I kind of gave up).
But early hours of day 4 I got out of bed to go to the loo and almost stood on a slug on a carpet next to the bed. (There was no bedside light so I had to cross the room in the dark, and no furniture other than a tiny bedside table so my case had had to stay on the ground; thankfully I couldn't see any slug trails on it). Decided I couldn't stay there any longer so moved out with daybreak and had to find alternative accom at even shorter notice for that evening.
I've contacted the owner and by text and phone but am getting nowhere with a refund so have now opened a case through the CC company (luckily I'd paid with my card).
My question - how much refund would you go for? I'm asking for a refund of the unused night plus some more to reflect distress and inconvenience. I think a total refund for 2 out of the 4 nights is reasonable, and I'm sure that some people would ask for more. But a couple of people have told me not to make such a fuss about a slug!
Well, who wants mashed slug between their toes when they get out of bed?
So what does the MN jury think?
Poll - YANBU = refund well deserved (but how much? Freetext please!)
YABU = suck it up (but I'll still write an honest review!)

OP posts:
Redpeach · 02/12/2025 15:53

Somethingsnapped · 02/12/2025 15:41

I almost couldn't quite believe what I was reading here. Creepy crawlies get into houses, and there is nothing the owner can do about it, for heaven's sake! But to give you the benefit of the doubt op, I do appreciate that if you haven't seen/experienced a slug trail before, it can absolutely look like it was produced by multiple slugs, because of the loopy, back/forth, hither and thither way they move. One lone slug produces a surprising amount of trail. So if you didn't realise that, it may be more understandable. But now that you do realise that, I hope you see that you cannot ask for a refund because you found a creepy-crawly in the house, in the same way you can't request a refund for the discovery of a large spider, despite whatever phobia you may have.

Mice ok too?

Redpeach · 02/12/2025 15:52

InlandTaipan · 02/12/2025 15:40

And I dont want to stay anywhere with house spiders. In the UK though, they are part of life. And in older or more rural properties, so are slugs.

Thats not my personal experience if old and rural houses, spiders, yes, slugs no

Somethingsnapped · 02/12/2025 15:41

I almost couldn't quite believe what I was reading here. Creepy crawlies get into houses, and there is nothing the owner can do about it, for heaven's sake! But to give you the benefit of the doubt op, I do appreciate that if you haven't seen/experienced a slug trail before, it can absolutely look like it was produced by multiple slugs, because of the loopy, back/forth, hither and thither way they move. One lone slug produces a surprising amount of trail. So if you didn't realise that, it may be more understandable. But now that you do realise that, I hope you see that you cannot ask for a refund because you found a creepy-crawly in the house, in the same way you can't request a refund for the discovery of a large spider, despite whatever phobia you may have.

InlandTaipan · 02/12/2025 15:40

Redpeach · 02/12/2025 15:34

Why so? I wouldn t want to stay anywhere with slugs

And I dont want to stay anywhere with house spiders. In the UK though, they are part of life. And in older or more rural properties, so are slugs.

Sahara123 · 02/12/2025 15:37

I quite regularly find slug trails on my kitchen walls, my house isn’t damp and I have no idea how they get in , little buggers. I seriously am wondering if they come in through the cat flap ! Nothing I can do except clean up after them I suppose.

Redpeach · 02/12/2025 15:34

InlandTaipan · 02/12/2025 15:31

🤣🤣 Are you from the States by any chance?

Why so? I wouldn t want to stay anywhere with slugs

Pricelessadvice · 02/12/2025 15:33

Why did you need them to come and remove a slug??
Good god. I know I’m a farm girl and things like that don’t bother me but surely people can deal with a slug…

InlandTaipan · 02/12/2025 15:31

Monty34 · 02/12/2025 15:22

Slugs coming into a home is not a one off. It would have happened before. There will be an entry point, and usually a gap somewhere of damp they are drawn to. It may not be obvious.
I would not expect someone to rent out a property knowing the chances of slugs are likely.

🤣🤣 Are you from the States by any chance?

Monty34 · 02/12/2025 15:22

Slugs coming into a home is not a one off. It would have happened before. There will be an entry point, and usually a gap somewhere of damp they are drawn to. It may not be obvious.
I would not expect someone to rent out a property knowing the chances of slugs are likely.

Bumcake · 02/12/2025 15:06

I used to get slugs coming in before I had my kitchen floor reconcreted, that must’ve sealed up their entrypoint. I did once tread on one in bare feet and cannot recommend it.

I think the owner not coming back to you in a timely way is the issue here, if it was my place I’d refund you one night.

Sartre · 02/12/2025 14:46

Well they clearly had an issue if you noticed trails on day 1 so before you’d even stayed there. They do get in, usually the kitchen though ime- never experienced them anywhere else in the house thank god! They are gross and stepping on one barefoot is most unpleasant.

You requested their help with it and they didn’t sort it so I’d be asking for half refunding.

InlandTaipan · 02/12/2025 14:43

I had a slug infesting my front room last year. 1 slug - took me 3 months to catch the fucker.
YANBU to be grossed out but you are being somewhat U about the rest.

Didshejustsaythatoutloud · 02/12/2025 14:42

Slug infestation 🤣, thats a first

HoskinsChoice · 02/12/2025 14:41

Can you be sure you didn't bring the slug in? It could well have been stuck to your shoes or bag. A 50% refund for 1 slug is ridiculous. If they'd come out, what did you expect them to do?

Megifer · 02/12/2025 14:37

Awww I used to love my little slug friend that came out at night. It had the most beautiful markings, like a little tiger, I was well chuffed when I finally caught a glimpse of it!!

Yabu anyway, distress......😂😂😂😂

Ilovemyshed · 02/12/2025 14:33

God, we had a house once where there was always a resident slug in the hall. YABU.

KarriTreeSullivan · 02/12/2025 14:32

Perhaps OP read the horror book Slugs by Shaun Hutson as a teenager. I did, one feels very differently towards stepping on a slug in the night after reading that!

OrigamiOwls · 02/12/2025 14:25

One slug is not an infestation.

Mary28 · 02/12/2025 14:22

Yes slugs are gross but I think it's more like leave a bad review rather than be looking for a refund for it to be honest.

MyCrushWithEyeliner · 02/12/2025 14:17

Distress? 😂Really?

I do think you should have a partial refund though, maybe 10%, and an apology.

RedTagAlan · 02/12/2025 14:14

hyggetyggedotorg · 02/12/2025 13:09

How many slugs are we talking? One slug can make multiple trails.

One or two slugs - YABU.

A bucketful of slugs - YANBU.

Also, what sort of accommodation was this? If it’s a rural log cabin or glamping hut etc, it would be very unreasonable to expect no wildlife at all.

I am amazed I had to read so far down to see your comment with the obvious question.

What sort of property.

I enjoy reading tripadvisor reviews. I remember one, a 300 year old Scottish castle , in the country, surrounded by woodland. A Reviewer complained about a spider on the window. Owner replied back... wtf do you expect :-)

Remindeds me of the Fawlty towers scene.

"Well may I ask what you expected to see out of a Torquay hotel bedroom window? Sydney Opera House perhaps? The Hanging Gardens of Babylon? Herds of wildebeest sweeping majestically across the plain..."

user927464 · 02/12/2025 14:14

OP are you sure you're not mixing up slugs and rabies infested rats?

housethatbuiltme · 02/12/2025 14:11

Legally you do not have a leg to stand on.

You booked a room for 4 nights, you received a room for 4 nights and the key legal point is you STAYED in the room for those 4 nights.

You cannot use the product/service to its full as intended then claim after you have benefited from its use that it was not fit for purpose. It was proven to be fit for purpose when you actively used it for its purpose.

The only way you would have had a claim is if you refused to use it an left. Not left mildly early on the last day but actually left at the beginning thus not using the service you booked because it was deemed 'unusable'.

As for your appall at slugs, I live in a damp rural mountain area in the north and lived in houses with slugs my whole life. Half of all houses I have lived in had them, especially in later extensions of Victorian houses used to add plumbing and bathrooms, its really not rare. Its also really not a big deal, they aren't harbingers of disease to humans unless you eat them.

TheWytch · 02/12/2025 14:11

Maybe just book a Travelodge next time. It would suit you much better

Oftenaddled · 02/12/2025 14:09

We can't really adjust compensation to cope with people's phobias. If you had a real phobia about e.g. spiders and emailed ahead and received assurances there would be none, I suppose that would be grounds for compensation. But the fact that you are scared of something doesn't make it someone else's problem to deal with, unfortunately.

There are people who become strangely helpless in other people's properties. But if a slug or whatever turned up in your own house presumably you'd deal with it.

Still, it is horrible to be anxious and feel threatened in a place that is strange to you, and moving out may have been your best plan since you were also dealing with other stresses. I am much jumpier when under pressure and obstacles can feel insurmountable. That decision to leave the accommodation without paying is on you though, not your landlord, and he doesn't owe you anything.