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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To make a complaint about a nursery.

34 replies

Happywifehappylife18 · 01/12/2025 17:11

So my child today was in nursery for an hour exactly when I got the call that he had a temperature and I needed to come get her. They gave her Calpol with my consent. I was at the nursery within 15 minutes and when I collected she had no temperature. All day she has had no temperature and is not showing any signs of illness. She has been her normal self all day playing with her toys and being a typical four year old. I have asked my her if she feels unwell and she keeps telling me no mummy.
I have just called the nursery to tell them that she is absolutely fine and has no illness nor temperature and maybe she was just hot from all the thermal wear and running around. They have said that’s great but because she had a temperature today she can’t come in until Wednesday.

I was told when I collected her that it was only her and one other child in nursery because all the children from her class were off with illness’.

is this normal or am I being unreasonable?

OP posts:
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Nickyknackered · 04/12/2025 08:37

Some of the recent posts @pollymere @stample are assuming that all nurseries have the same policies. They dont, each setting will have their own

stample · 04/12/2025 05:57

Probably mistook the temperature for her being warm layered up. In theory most nurseries have to monitor temperature for 20 mins before calling parent to give calpol unless their temperature is already at 38 degrees. Also yes sickness and diarrhoea is 48 hours since last bout but calpol is 24hours since last dose

pollymere · 03/12/2025 23:14

I always thought they'd give Calpol and then take no further action if temp was then normal. Did they only take one temp? Presumably it will be recorded in a Day Book somewhere... I'd have expected the temperature to be taken after Calpol was administered too before calling you with an hour elapse.

It does sound very suspicious to me! Nothing to do with whether your child was warm or not... If they weren't ill why were they given Calpol and then you came and collected your child who clearly had no temperature. Kids also get temperatures from having vaccinations etc.

Wildefish · 02/12/2025 19:44

Happywifehappylife18 · 01/12/2025 17:26

What do you mean by d&v? I don’t think they made it up. I think they just assumed it was a temperature because most of the children from her class are off sick. In general she gets really warm quite easily especially when running around.

Surely they took it her temperature with a thermometer. Ask what it was. This only reads raised temperature when you have one and not just warm. Calpol can take down a temperature quickly and makes child feel better. If they didn’t take a temperature and record it I wouldn’t accept having to stay off. I work with children so I know what I’m talking about.

Okiedokie123 · 02/12/2025 19:16

In the event this happens again….. I’d insist they check again 30 minutes later.
Will you still have to pay for tomorrow? That would really wind me up! Having to pay for a days care she can’t have purely because they are being ridiculous!

MMUmum · 02/12/2025 19:09

My Dd takes after her father and her temp shoots up the minute she gets a sniffle. When she was a toddler I've seen her happily playing about the house with a temp of 39+ It used to take all my nerve not to rush her to Gp, but commonsense had to prevail if she appeared fine. I'd be suspicious too that they couldn't justify staffing one room with just 2 children

Happywifehappylife18 · 01/12/2025 18:19

Foodylicious · 01/12/2025 18:09

I'd be wanting to know what prompted them to take her temperature in the first place.
Did they say?

No they didn’t and this did not even occur to me.

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Foodylicious · 01/12/2025 18:09

I'd be wanting to know what prompted them to take her temperature in the first place.
Did they say?

Iloveagoodnap · 01/12/2025 18:05

I would email the manager personally and tell them that as per the nursery policy 24 hours after her ‘temperature’ is X time tomorrow so that is the time your child will be back at nursery as she did not have a temperature upon collection and has been absolutely fine ever since. I would bet money on the other child also having been sent home sick and them being short staffed in other rooms for tomorrow so they’ve now managed to free up the staff in your daughter’s room so that they don’t need to organise and pay for agency staff. Or some other reason that makes it convenient for them to have that room closed for the day.

Luxio · 01/12/2025 17:52

I wouldn't be making exciting plans for tomorrow. I would be taking her into nursery to be honest. There's absolutely no reason she needs to be off until Wednesday.

Bananaandmangosmoothie · 01/12/2025 17:50

This exact thing happened to me today too, and last week as well. He was running round outside with friends when I picked him up.

Happywifehappylife18 · 01/12/2025 17:47

Lokielo · 01/12/2025 17:44

I and many others feel your pain. I had one sent home from school and not allowed in for two days because he told them he’d been sick the day before. He’d gorged himself on chocolate, biscuits and cake at a party and he threw some of it up. Absolutely nothing wrong with him except being greedy.

38.1°. That’s convenient. I bet they had a woolly hat on her and she’d her running so around so got hot, then taken her temperature straight away. That’s enough to throw off a tympanic reading and probably an IR (which are notoriously inaccurate anyway).

Yup it’s very annoying especially when we as parents know there is nothing wrong.
I guess I’ll try make a fun day out of tomorrow and maybe do the morning cinema or something.

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Lokielo · 01/12/2025 17:44

Happywifehappylife18 · 01/12/2025 17:30

Yh this the case here. It’s really frustrating because she is not sick at all. I have never taken her in if she is poorly and wouldn’t even think to do so.

I and many others feel your pain. I had one sent home from school and not allowed in for two days because he told them he’d been sick the day before. He’d gorged himself on chocolate, biscuits and cake at a party and he threw some of it up. Absolutely nothing wrong with him except being greedy.

38.1°. That’s convenient. I bet they had a woolly hat on her and she’d her running so around so got hot, then taken her temperature straight away. That’s enough to throw off a tympanic reading and probably an IR (which are notoriously inaccurate anyway).

Happywifehappylife18 · 01/12/2025 17:40

Peridoteage · 01/12/2025 17:38

Yeah what this is is the nursery staff only having two kids left so if they can send them home, its a free day off.

I would need to see a video of them taking my child's temperature with no jumper on before I'd come and collect.

Well this is the thing. I sent her in a thermal vest. Long sleeve shirt and a jumper. Mainly because they play outside for quite long periods. But usually I would think common sense would prevail and take off some layers a bit then redo the temp test after ten mins or so.

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Peridoteage · 01/12/2025 17:38

Yeah what this is is the nursery staff only having two kids left so if they can send them home, its a free day off.

I would need to see a video of them taking my child's temperature with no jumper on before I'd come and collect.

Happywifehappylife18 · 01/12/2025 17:37

Lokielo · 01/12/2025 17:34

Me.

Also wondering if they actually measured her temperature?

Well they said it was 38.1 but. How does a temp of 38.1 appear within an hour and disappear within under 15 minutes of Calpol. My bet is that my child was just hot and bothered and cooled down by resting.

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Sausagescanfly · 01/12/2025 17:36

I'd not want nursery staff who can't count to 24 looking after my child.

Luxio · 01/12/2025 17:35

Happywifehappylife18 · 01/12/2025 17:35

Well when I phoned I did say that I will bring her in tomorrow lunchtime if no fever persists. And they say not at all. They said we will see you on Wednesday if the fever does not come back.

Didn't you clarify why Wednesday when their own policy says 24 hours?

AgnesMcDoo · 01/12/2025 17:35

That’s ridiculous. At that age mine got temps with teething. If they were sent home and then couldn’t return for 2 days they’d never be there

Happywifehappylife18 · 01/12/2025 17:35

Sausagescanfly · 01/12/2025 17:32

24 hours is up at about 10am tomorrow (guessing the timing), so that's when I'd drop her back.

Id assume they actually used a digital thermometer on her, didn't they? You can't just feel a child with a hand.

I've only heard of exclusion times for D&V, plus other named things, not a general fever.

Well when I phoned I did say that I will bring her in tomorrow lunchtime if no fever persists. And they say not at all. They said we will see you on Wednesday if the fever does not come back.

OP posts:
Lokielo · 01/12/2025 17:34

Me.

Also wondering if they actually measured her temperature?

Luxio · 01/12/2025 17:33

ChocHotolate · 01/12/2025 17:33

Anyone else wondering if the only other child from her class was also sent home “sick”?

I have to admit I was wondering. It sounds like a great way to free up staff.

ChocHotolate · 01/12/2025 17:33

Anyone else wondering if the only other child from her class was also sent home “sick”?

Sausagescanfly · 01/12/2025 17:32

24 hours is up at about 10am tomorrow (guessing the timing), so that's when I'd drop her back.

Id assume they actually used a digital thermometer on her, didn't they? You can't just feel a child with a hand.

I've only heard of exclusion times for D&V, plus other named things, not a general fever.

ToKittyornottoKitty · 01/12/2025 17:30

She had only been there an hour and the policy is 24 hours so just take her in a little later tomorrow. I’m sure they will complain but it’s their policy so
all you can do is follow it. Our old nursery had this same policy and it was silly at times

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