AIBU to push back when shops ask for my details when I just want to pay?

You completely missed the point that some no longer give paper receipt. You literally won't get any receipt if you don't hand over your email.

Also, I don't think the OP meant they don't care if thousands of people lost their jobs. All this taking things to an extreme is ridiculous.

This ^^ says a lot about you

What a nasty post. Perhaps I should say that I won't cry if the company you or your loved ones work for go under. Only I won't because I am not mean spirited, unlike you.

I can't get over how easily offended some posters are when a till operator asks for your email address. Just say "thank you, but I prefer a paper receipt". It isn't difficult, and it doesn't take much imagination to work out that they have been told to ask customers for email addresses. It's no wonder that retail workers are fed up with rude customers.

Funnily enough I don't come across rude retail workers because I am pleasant and polite to them.

BTW, I don't work for H & B or Amazon, nor do I work in retail. I just know how to treat people.

It's best not to give out personal details as they're sold to marketing companies and it also puts people at risk of their details ending up leaking out in hacks. Not to mention the spam from the company itself.

Fridge freezer!

What an incredibly silly post. 🙄 That 1 person who is not giving Currys the trade, MAY only be 1 person, but that 1 person will soon become, 2, then 3, then 5, then 10, then 20, then 50, (and eventually many more,) if the arrogant, pushy, haranguing of people for their personal details continues. They will lose LOADS of customers long term if they persist. Do you really think it's only going be 1 customer?!

Can you actually really, genuinely, not see/understand that any given company would lose many customers, if they insist on their shitty haranguing and bullying?

I mean, seriously.......?!

!

You're not being unreasonable to say no but it's reasonable for them to ask. I actually find it really useful them emailing me reciepts, as it means I never lose them.

Like others have said, just smile and say, no I'll just pay please.

This annoys me too. I have an English surname but it can be spelt different ways so I usually always spell it. Same with my first name I have a common name but it can be spelt two ways. Giving my email address which had both names in it I spell the whole thing. Annoys me. Only in argos do I give my email address as I’m usually buying something electrical which may break down so I want the email receipt. Otherwise I just say no

I had this in a shop recently where I bought a piece of tatty jewellery for a child worth less than £10. They wanted my email for the digital receipt and as I refused I didn't get a paper receipt either. I wonder if that is even legal.

As a PP mentioned above, New Look now have a no paper receipts policy as I found out the other day. They waffled on about ‘saving trees’ but it’s more about getting your details for direct marketing. (Remember to opt out if you don’t want to be spammed. ) What if you don’t even have an email? Ok most of their clientele will have one, but what about an older person buying something for say a grandchild? No receipt for you then. It’s not somewhere I’ve shopped for a while, and after this change in policy I won’t be going there again.

You can literally just say no. And if we all keep doing that, eventually they’ll stop asking.

Easier to just decline straight off. I think it's harder if you start giving some details then change your mind. I've never given my email address or name for a receipt.

You said they didn’t want the scanner to be used for price checking. I imagine if it continued to be an issue after you signed - they would have started to monitor you ie check the transactions for patterns, watch the CCTV etc.

I imagine it would only be something they would take forward at that point if performance issues or theft/fraud came about. (Eg I worked in retail at university and heard of stories about staff scanning things for mates for the sake of the camera footage, but not actually charging them.)

Like others on the thread, I sympathise with shop assistants who have targets to meet. I just say no thanks when asked for my email address for a receipt and have never have any pushback (although I can see from reading pp that there are some very unpleasant, pushy sales staff out there).

I did once end up taking out a store card that I didn't want or need. I had taken my teenage dd to Debenhams for a bra fitting and the assistant was so lovely and helpful that I thought I'd give up a few minutes of my time to complete the form to help her with her targets. No regrets about doing that.

That requirement ended in 2013.

Obviously my post was intended for people who do use H&B, not you.

Ah my dream customer! This is perfect, I’d love more people to say this. Incidentally, at my last job (big fashion/home chain) I discovered we were monitored for cancelled sales. For some reason, if you put something through the till then the person changed their mind, that would be logged on a spreadsheet. Subsequent items or multiple purchases didn’t count, just the first item. I think it was so you didn’t use the scanner for price-checking. I only discovered this when I was asked to sign as being the worst “offender” (never mind I had the most shifts and was left at the till alone most!) Not sure what would’ve become of me - probably on a board of shame in the staff room 😂 The branch closed anyway.

I loathe H &B and use it as little as possible. I use Amazon once a year, if that.

I will not be crying if either go under

To be honest I don’t mind getting an email receipt - but I categorically remember issues with this at the white company. I never actually received my receipt via email, had no paper receipt and presumably they didn’t input my email correctly. Luckily the item I bought was a gift that wasn’t going to be returned, but I would have been fucked had I needed the receipt.

I'm sure Currys were very upset at the loss of a sale from 1 person too🤣. If a customer came in loudly declaring they would leave if I asked for their personal information, I think I'd ask right then so I didn't have to deal with their nonsense.

If one of the things you bought was a television, they are legally required to collect this information from you.

Just say

No thanks, I'm in a hurry

I always say "no" when asked this - it's never been an issue. If they tried to insist, I would just walk out without my item, and they would lose a sale.
I don't know how they think it's acceptable to ask a customer to spell out a load of details in front of other customers. Makes you wonder how careful they are with our data after that point!

Places like M&S and John Lewis I say "Just checking you can give me a paper receipt?" before I put the item on the counter. Cheerful and breezy, it doesn't cause offense but puts me in control from the start.

Yes I agree with you OP plus with all the cyber hacking going on these days every day some company is hacked and our personal data leaked - why bother giving much personal info for a measly 10% discount

I can't remeber what the shop was called but it was a perfume shop.
Went in to buy some perfume and when it come to paying she asked for my email I asked why and she said that they send the receipt to the email and that was the only way to get the receipt. I ended up walking out and going to boots for the perfume.