To refuse to pay this nursery charge

You really haven’t been clear from the beginning.

Your posts are incredibly confusing, that's why 😂
I'm giving myself an headache trying to fathom out all your comments and it's not much clearer when you use the "see all OP posts" option lol. So can totally see why the nursery got a bit WTF?! They're probably confused as well.
So you usually do an activity in November, it hasn't happened but you've still been billed for it?
If that's the case then not much really you can do until the rest of the winter activity months finish and tally up how many activity sessions has actually happened and how many payments you've made. Then query and ask for a refund if you've paid too much.
If it's not happening until December though, it ain't December yet. Maybe they need the payment upfront this year to pay suppliers or whatever this time, regardless of what happened before.
So long story short, YABU to ask for a refund so early and confuzzling everyone including the nursery by the sounds of it 😬

The situation wasn’t unclear at all and I think all this “oh well if 30 of us don’t understand it’s clearly you” is a load of bollocks. All it takes is one disingenuous ‘misunderstanding’ and everyone piles on.

There should be a clear answer to why the charge is on the November bill. If they had changed to charging a month in advance for the extra activity, notice would have been reasonable. I’m mostly shocked at the fear that challenging an unjustified extra charge would lead to the children’s places being removed. What a racket!

Ok so you paid for it to happen in November and it didn't. But you're willing to pay for it in December as it will definitely have started then.

It does sound like she's ripping people off with the November payment.

Have you spoken to other parents? Does the nursery have a head office or owner above this woman?

Can you just explain very clearly OP is your aggrievance that you're being asked to pay in advance for an activity or that you're not being refunded for an activity that you haven't/will not be be doing?

Happy to be of service.

OP is lucky to have you championing her cause with so much effort now that she has apparently stepped away.

That old chestnut. Try harder.

I did, just not very well it seems 😂

I understand what you mean. You pay say 4x£40 over the winter months for an additional activity. The nursery have added another month of payments but not actually done another month of the activity. What reason did they give for not doing it in November and are they tagging on an extra month at the end ? If not I would ask for a refund.

OP said it’s a monthly charge in her 3rd post on the first page. Read the thread.

Ahhhhhh - it’s a monthly charge? I thought it was one annual charge and you’re getting wound up about paying for it a month early.

it’s unreasonable to charge you for a service you didn’t receive.

Are you for real? You condone nurseries adding imaginary charges to bills to cover ‘inadequate’ funding?

Yikes.

Is it part of a chain? If so, I would contact head office.

If it isn't resolved then I would just not pay the last installment and explain you've already paid 5 fees for the 5 months. It's very unlikely they will kick you out, especially if you have 2 kids there

Good luck on Mumsnet!

Is it part of a chain? If so, I would contact head office.

If it isn't resolved then I would just not pay the last installment and explain you've already paid 5 fees for the 5 months. It's very unlikely they will kick you out, especially if you have 2 kids there

She has been charged for an activity that they are never going to do.

1st Nov payment was for activity in Nov.
1st Dec payment was for activity in Dec
… and so on until April.

Nursery didn’t do the activity in November, but won’t refund the activity money, and OP will be charged again in Dec and onwards.

Honest review on daynurseries.co.uk. Include pros and cons, highlighting inaccurate billing, not refunding and refusing to communicate with parents.

Ay eye? Is that you??

It’s perfectly understandable and OP has explained multiple times.

She pays £40 per month, per child, for an activity that takes place Dec, Jan, Feb, March and April. She pays on the 1st of the month for that month’s attendance and activity. This year they charged for the activity on 1st November, but the activity did not happen in November. She will continue to pay on 1st Dec, Feb, March and April, so had paid for an extra month.

Read the thread. It’s not unclear.

@Jeronnemo Do you have a history of falling out with people? Just wondering…

Her question wasn’t on whether the lie sounded legitimate or not. Her question was whether to pursue it or accept it, knowing it was a lie.

YOU do not need an opinion on the lie itself to answer OP’s question.

OP’s answers have been entirely appropriate to streams of people not reading the thread properly.

So shall I use my imagination to form an opinion on this situation? Seems nonsensical.

Just store it away and when your bill comes in for the final months payment when your children leave for good deduct it from the final payment.