So cross… parking fine

Showing your DH was at home at the time is not relevant at all! Does it show the car is parked at home? The fine is not for your DH being in the car park, but the car. Anybody could have been driving it as far as they are concerned.

I've been down the route of fighting a PCN before. Absolute ball ache. But as PPs have said, find the groups/forums on the internet and ask for help. Hope you win

Seriously?

If you received an invoice from a random tradesman for doing work to your house they hadn’t done, would you just pay it?

This is exactly the same situation. A spurious invoice which is not valid, because the OP has fully complied with the terms of the car park. This is a fault with parking company’s cameras / systems. There is absolutely no reason the OP should pay for their incompetence.

Not joking in the least, life is too short, cars are expensive

Did your husband pay by card? If so he can provide this as evidence that he paid on both days.
Maybe check with the hospital/on site about providing evidence that the cameras were down.
Let them take you to court - you have provided suitable evidence which is being ignored. They are just trying to bully and intimate you

Don’t pay it and expect to claim it back. You won’t get it back.

You are completely in the right and the parking company would very unlikely take it to court because they know they won’t win. They are just trying their luck scaring you into paying.

You’re either joking, the CEO of Parking Eye, or just a complete pushover.

Looked into this recently - as far as I’m aware the parking ombudsman has no teeth - I think there are vague guidelines the companies are meant to try and adhere to but there are no actual regulations governing them. It’s lunacy that they have the power behave like highwayman - but that’s the UK at the moment it seems…nothing’s run or done properly with any sense of rationale. With our issue we ended up going to the owners of the car park (rather than the company they outsourced the parking to) and threatening to take the matter to court which would have been expensive and irritating for them. They caved but it was a shed load of hassle we could have done without!

This exact same thing happened to me and my DH when we had a room in a local hotel for a week due to a power cut but had to be at home a lot for the pets.

I phoned the hotel reception and they just cancelled the fines. I could hardly believe it, I’d prepared for a fight with the parking company, court, the lot.

I agree, in the overall costs if owning and running a car, this isnt huge. Its unfortunate but concentrate on getting better

No help but when my DD was in hospital for several days I got an exemption pass- I had to go apply for it (within the hospital) but it was a nurse who told me and gave me the form. Maybe for next time your hospital might have similar

I think we just found the CEO of Parking Eye. 😂

Does your husband have google Maps timeline which would show when he arrived and left the car park?

I'd just tell them that they are welcome to take you to small claims court and that as they will not win as you have significant evidence that you went and came back again on seperate days, it will cost them both the court costs and also, your out of pocket expenses which you are entitled to.

Don’t pay. Appeal it to the ombudsman and answer every letter with the same standard response about what happened. Don’t ignore letters but just keep sending standard lines back.

Ask a few difficult question like for the maintenance records of the camera, any repairs done over the relevant period. Say you will ask for costs if it goes to court. If they threaten High Court Enforcing Officers it’s bollocks, ignore them.

Eventually they will drop it. If they are stupid enough to take you to court a judge will throw them out and you might get your coats.

Just pay it and get on with your life

That happened to one of our work vans but luckily for us the vans have trackers and I was able to show where the van was parked overnight and also that they had been on a different job the following morning before returning to the original car park.

Gather all the evidence you can of being elsewhere and appeal to POPLA. If it does go to court you have a very good case.

Is your husband bothered at all or is it just you?

Let them take you to court as the onus is on them to prove you were there. Watch out they don’t try and sneak a CCJ on to your husband

This is what’s know as double dipping. Where the cameras miss one of your arrivals/departures and think you’ve been there longer than you have. Google double dipping and you’ll find advice on what to do.

Remember that this is not a fine! Only government bodies can issue fines. This is just an invoice from a private company - which they dress up to look like a fine and then scare you into paying it.

The fact you have paid for both days, and you have the video of your husband at home, means that any court would throw this out. The parking company know that and will unlikely even take this to court, they are just hoping they can scare you into paying.