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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think rental property oven should be sorted ASAP.

144 replies

Mrsnothingthanks · 27/11/2025 12:00

So we are a family with 2 kids still at home (5 and 15, eldest now at uni). Long-term private renters. Oven completely packed up last Friday - landlady notified immediately. Not a fuse - oven completely gone and needs replacing.
AIBU to think that we should have had a new oven put in by now (Thursday). It is literally just a case of plug and go.
Husband thinks the wait is fine; I disagree. Still not heard when it will be fitted.

OP posts:
Honeypizza · 27/11/2025 13:51

You have my sympathy. We had to wait 6 weeks to get a new oven when our old one packed in. They kept saying it would be fixed asap and then going quiet. We relied on the hob (which was separate thankfully), microwave, air fryer and takeaways.

BruFord · 27/11/2025 13:27

I agree that you should be kept informed-ask her for an update.

When this happened to me, the whole cooker went and my landlord came around that evening with a portable two-ring hob that they’d bought that day. I think the new cooker was installed in a week-10 days, can’t remember exactly. But they were good at keeping me informed.

It can take a while for appliances to arrive, but she should be keeping you updated.

ThisCleverNewt · 27/11/2025 13:19

No harm in asking for an update from the landlady, but it would also be a problem for anyone that owns their home. I looked on AO and it would be a struggle to get anything delivered to me within a week.

LakieLady · 27/11/2025 13:18

I think a week is about the point at which the wait becomes unacceptable OP.
If the LL is having trouble sourcing a replacement or getting a delivery slot, she should let you know why there's a delay imo.

It's a bit shit being unable to just pop some jacket potatoes in the oven or heat up a pizza. If I was your LL, I'd be at least offering to get you one of those tabletop ovens to use while you're waiting for a repair/replacement.

Suntree32 · 27/11/2025 13:16

I thought all ovens need to be hardwired in the UK, just googled and apparently not!
I rent my old house out and would expect to have sorted it within a week. We use a letting agent, though, who have a host of tradesman that they can rely on at short notice.
If it was going to be any more than a few days, and you didn't have an airfryer, I would nip out and buy a relatively cheap but big one (Tesco, £80ish at the moment).

Thewindowdressing · 27/11/2025 13:09

Mine took nearly two weeks. They waited for the oven and their guy to switch them.
Things happen. It's pretty easy to live without oven for few weeks

Do not do it yourself.

ShesTheAlbatross · 27/11/2025 13:08

We were without an oven for three weeks when ours packed up a couple of years ago. We are fortunate enough to be able to just order a new one, but we couldn’t get a delivery any sooner.

Has your landlady confirmed a new one has been ordered? If not, YANBU and she should have ordered one. If yes, then annoying as it is, she can’t make them deliver it quicker than they’ll deliver it.

Theyreeatingthedogs · 27/11/2025 13:08

Ahfiddlesticks · 27/11/2025 12:53

I've just looked on both appliances direct and ao and there are no ovens the size we would need available for next day delivery. So it's certainly not that easy.

You seem to have a new identity!!! What is going on?

Mrsnothingthanks · 27/11/2025 13:07

@Setyoufree Landlady is getting one of her sons to fit it.

OP posts:
Setyoufree · 27/11/2025 13:06

I'm a landlord and I would be straight onto AO to get you a new one - they do installation at a charge so I'd obviously pay for that. Your landlord should be giving you at least an update on the plan and timescales.

Mrsnothingthanks · 27/11/2025 13:06

@itsthetea I don't agree that 4 weeks is an acceptable time to be without an oven. Not like we will get a reduction in rent or anything!

OP posts:
Ahfiddlesticks · 27/11/2025 13:05

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I've said that they should have been updated. I just don't agree that next day delivery and installation is likely. When we ordered our ovens it was a 6 week delay! And they aren't fancy.

mullers1977 · 27/11/2025 13:02

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itsthetea · 27/11/2025 12:59

I don’t expect a standard landlord to fix things quicker than I could myself . So I would expect 2 to 4 weeks

I do expect property companies to employ people who can for example do an oven ( not overnight !) install , basic repairs etc

Pineapplewaves · 27/11/2025 12:57

Your landlord will have to buy a new cooker, have it delivered (we recently bought a new dishwasher from John Lewis and the earliest delivery we could get was five days later) and then arrange for a professional gas engineer or electrician to fit it. This can take a week or two but you would not be unreasonable to contact them and ask for an update on when you can expect the work to be done.

Ahfiddlesticks · 27/11/2025 12:53

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I've just looked on both appliances direct and ao and there are no ovens the size we would need available for next day delivery. So it's certainly not that easy.

Echlefecker · 27/11/2025 12:53

It depends on how old it is and if it is fixable . I used to work in lettings. I would have had to speak to the landlord first find out the history of the oven and potentially arrange to get someone round with a view to fixing it first. Then if not fixable give the landlord some prices for new ones and removal of the old and then arrange for it to be delivered and installed. It wouldn't have been the top of my urgent list because you do have other means of cooking. However, it is a week now and you should definitely chase and ask for an update.

mullers1977 · 27/11/2025 12:50

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Ahfiddlesticks · 27/11/2025 12:50

Although I'm struggling to find an oven only that isn't in built. They're either inbuilt or come with a hob.

It's also possible it's the heating element that's gone - they are pretty cheap and easy to replace, but getting an appliance engineer at the moment is hard (we've got one booked for Monday, had the appointment for over a week).

ErlingHaalandsManBun · 27/11/2025 12:48

This has just happened in my DD's student house. Landlord has had to order a new one and arrange for it to be fitted. It took a week. In that time they used the hob, slow cooker, air fryer and microwave.

I get its annoying but things could be WAY worse. You do have other options to use at least.

jackintheboxes · 27/11/2025 12:47

Call her and ask for an update. If she hasn't ordered it remind her of her obligations to replace within a 'reasonable timeframe'. I think for essential items thats 7-14 days.

Theyreeatingthedogs · 27/11/2025 12:44

MontyDonsBlueScarf · 27/11/2025 12:39

She can't just go out and buy one and come round herself and install it. She's dependent on a shop to deliver it and a qualified tradesman to be available to fit it. With the best will in the world, this is hard for anyone to organise within a week. Sometimes corporate landlords with big portfolios keep a maintenance team on standby and if you've rented from organisations like this before you might have had a faster service, but it's not within the power of smaller landlords to deliver.

You could ask to be kept updated on progress but I think that's all.

Rubbish. Just looked up online and Appliances Direct can deliver and plug in from tomorrow. No tradesman needed. The landlord is out of order.

Theyreeatingthedogs · 27/11/2025 12:40

I think it should have been replaced by now or at the very least you have a date in the very near future for it to be done. I am an ex landlord and when any of the appliances have failed I have replaced within a few days, certainly within a week. You need to hound the landlord.

MontyDonsBlueScarf · 27/11/2025 12:39

She can't just go out and buy one and come round herself and install it. She's dependent on a shop to deliver it and a qualified tradesman to be available to fit it. With the best will in the world, this is hard for anyone to organise within a week. Sometimes corporate landlords with big portfolios keep a maintenance team on standby and if you've rented from organisations like this before you might have had a faster service, but it's not within the power of smaller landlords to deliver.

You could ask to be kept updated on progress but I think that's all.

Ahfiddlesticks · 27/11/2025 12:36

Mrsnothingthanks · 27/11/2025 12:19

@JackGrealishsCalves We have - not been told when it will.be done by.
Guessing you've never been unlucky enough to be in rented - if only it was that easy.

To be honest, it's similar when you own (not talking about landlords) - you can't always just buy a new one, either for cost or needing to get work men in to look at it.

I actually don't think a week is that bad - if you owned it's entirely possible you may not be able to source one, get it delivered and book an installer in that time BUT I do think the landlord should be updating you on where the delay is e.g have they ordered one and are awaiting a delivery date, or are they waiting on an installer?

Not many ovens are plug and go, most need electrical installation.

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