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Shop won't refund or exchange faulty toaster!

163 replies

AcorgicalledTiffany · 26/11/2025 22:15

So about six weeks ago I went to DC's school as they were holding an autumn fair. I bought a book of raffle tickets, £5 in total, and later found out I had won a prize. All prizes had been donated by local businesses for free advertising I suppose, not sure how they got involved but there we are.

I won a brand new four slice toaster, it said on the label it was "worth" £49 and had been donated by a local hardware shop. All was ok until last week when one side of the toaster stopped holding the bread down. So I took it back to the shop where it had originally come from. Man in the shop said there was absolutely nothing he could do as it was a gift to the school, which I really wasn't happy about. He said I could try contacting the manufacturers, so I went home and called them and they said no way could they do anything as this toaster had been out of production for almost FIVE years!!!

So back I went to the hardware shop and told this to the man, I was really cross by now as it was obviously some old stock he'd given away which he admitted it was, he said it was something he'd had in the stockroom for sometime and that he hadn't had such expensive toasters for sale for a while as nobody seemed to buy them, all of this of course is not my problem. The only thing he said he would be prepared to do for me would be to order me a new toaster and sell it to me at the cost price, he showed me the suppliers catalogue and the cheapest one he could get that is anything like this was over £30, so obviously I told him no.

I am really peed off about this as he got free advertising for his shop only its backfired now! As I will be telling people to avoid the place. But why should I lose out?

OP posts:
Rosesanddaffs · 27/11/2025 18:49

IsThisTheWaytoSlamMyPillow · 27/11/2025 13:52

I feel your pain @AcorgicalledTiffanyOP - my DP won a haircut at our school fete for a newly opened barber’s shop. It was so humiliating - he’s been bald for years. The barber refused to swap it for a cash equivalent - he said “it’s the luck of the draw mate”. Honestly, the cheek of it! So many people laughed as DP went up to collect the ‘prize’. We were both devastated and left shaking and sobbing.

The Head ignored my repeated complaint calls, as did the Chair of the PTA. The whole school What’s App message I sent was met with abuse. People just don’t care although one very kind parent offered to give me the £1 back, which I gratefully accepted, but I had to take all the children over an hour on 3 buses to go and collect it because she wouldn’t deliver it to me - not very kind.

We were so disgusted by this whole debacle that we withdrew our children immediately and now home educate. You should do the same, it’s so unacceptable.

This is hilarious 😂 I can’t stop laughing 🤣

Snakebite61 · 27/11/2025 18:28

AcorgicalledTiffany · 26/11/2025 22:15

So about six weeks ago I went to DC's school as they were holding an autumn fair. I bought a book of raffle tickets, £5 in total, and later found out I had won a prize. All prizes had been donated by local businesses for free advertising I suppose, not sure how they got involved but there we are.

I won a brand new four slice toaster, it said on the label it was "worth" £49 and had been donated by a local hardware shop. All was ok until last week when one side of the toaster stopped holding the bread down. So I took it back to the shop where it had originally come from. Man in the shop said there was absolutely nothing he could do as it was a gift to the school, which I really wasn't happy about. He said I could try contacting the manufacturers, so I went home and called them and they said no way could they do anything as this toaster had been out of production for almost FIVE years!!!

So back I went to the hardware shop and told this to the man, I was really cross by now as it was obviously some old stock he'd given away which he admitted it was, he said it was something he'd had in the stockroom for sometime and that he hadn't had such expensive toasters for sale for a while as nobody seemed to buy them, all of this of course is not my problem. The only thing he said he would be prepared to do for me would be to order me a new toaster and sell it to me at the cost price, he showed me the suppliers catalogue and the cheapest one he could get that is anything like this was over £30, so obviously I told him no.

I am really peed off about this as he got free advertising for his shop only its backfired now! As I will be telling people to avoid the place. But why should I lose out?

People moaning at you but maybe he gave a dodgy toaster in the first place.

RedFlagsAllOver · 27/11/2025 17:20

For a fiver I would probably be a bit miffed but would let it go.
Reminds me of my sons school summer fete where he came out with a bit of paper advertising some local electrician and it said he would kindly be donating ice-cream to all the children.
I asked my son the following day and he didn't know anything about free ice-cream.

sweeneytoddsrazor · 27/11/2025 17:10

Surely shaking and sobbing is for wimps. Being refused a refund for a raffle prize, should make you snap and fart.

ThejoyofNC · 27/11/2025 16:48

Dogmum1983 · 27/11/2025 15:33

Imagine being such a wet lettuce you’re devestated and left sobbing and shaking coz you couldn’t use something you’ve won !

I’ve read it all on here now between these 2 posters!!! Talk about tight as a ducks arse …

Meanwhile in the REAL WORLD there’s kids going without Christmas presents scrap that there’s kids spending Xmas without their families … let that sink in when you’re being self obsessed about a bloody toaster and a haircut …

Social media atm makes me hate being a human coz of the selfishness of other people .

I'm pretty sure that poster was being sarcastic. Well, I hope so.

Patchedupsocks · 27/11/2025 16:08

I hoping Isthisthewaytoslammypillow is going to tell us something else funny.

surreygirly · 27/11/2025 15:48

Member869894 · 26/11/2025 23:20

Frankly, you sound like a loon.

Edited

hahahhahahaha
A Major Loon
hahahaha

Blarn · 27/11/2025 15:35

If you had gone into the shop with a big smile, explained the situation and then said, "I don't suppose you know anyone who could fix it do you?" you may have gotten somewhere. He could have said that he'd take a look, or a mate of his might be able to or maybe he would have said oh dear, well as you are so polite and pleasant to speak to let me exchange it for something else, not as expensive but you still have you £1 raffle prize toaster and you both would have had a nice social interaction.

Instead you have come across like a tit.

Dogmum1983 · 27/11/2025 15:33

Patchedupsocks · 27/11/2025 15:24

Great piss 😄 As a matter of interest - asking for a friend -does anyone actually shake and sob on MN anymore?

Imagine being such a wet lettuce you’re devestated and left sobbing and shaking coz you couldn’t use something you’ve won !

I’ve read it all on here now between these 2 posters!!! Talk about tight as a ducks arse …

Meanwhile in the REAL WORLD there’s kids going without Christmas presents scrap that there’s kids spending Xmas without their families … let that sink in when you’re being self obsessed about a bloody toaster and a haircut …

Social media atm makes me hate being a human coz of the selfishness of other people .

jumpingthehighjump · 27/11/2025 15:30

Patchedupsocks · 27/11/2025 15:24

Great piss 😄 As a matter of interest - asking for a friend -does anyone actually shake and sob on MN anymore?

I don't think they dare!

Patchedupsocks · 27/11/2025 15:25

Great piss take ffs🙄

Hankunamatata · 27/11/2025 15:25

Anyone else thinking no good deed goes unpunished.

Bet business owner wont be donating to the school again.

Patchedupsocks · 27/11/2025 15:24

IsThisTheWaytoSlamMyPillow · 27/11/2025 13:52

I feel your pain @AcorgicalledTiffanyOP - my DP won a haircut at our school fete for a newly opened barber’s shop. It was so humiliating - he’s been bald for years. The barber refused to swap it for a cash equivalent - he said “it’s the luck of the draw mate”. Honestly, the cheek of it! So many people laughed as DP went up to collect the ‘prize’. We were both devastated and left shaking and sobbing.

The Head ignored my repeated complaint calls, as did the Chair of the PTA. The whole school What’s App message I sent was met with abuse. People just don’t care although one very kind parent offered to give me the £1 back, which I gratefully accepted, but I had to take all the children over an hour on 3 buses to go and collect it because she wouldn’t deliver it to me - not very kind.

We were so disgusted by this whole debacle that we withdrew our children immediately and now home educate. You should do the same, it’s so unacceptable.

Great piss 😄 As a matter of interest - asking for a friend -does anyone actually shake and sob on MN anymore?

Patchedupsocks · 27/11/2025 15:19

AcorgicalledTiffany · 26/11/2025 22:31

Thats not the point!

What is the point exactly OP apart from the fact you are coming across as a bit unhinged. You didn't buy the toaster, he has no contract with you and doesn't owe you anything. Take to CAB if your that determined, but fgs don't make a tit of yourself going on socials or telling people to boycott hte shop.
If I was the owner I would taking action if I knew you were slagging off my business without reasonable cause.

Politicians247UnderwearExtinguishingService · 27/11/2025 15:14

ilovepixie · 27/11/2025 14:51

Did you actually read the thread? Or do you have difficulty understanding?

Yes, I've read the whole thread - and no, I don't. Have you read the whole thread - including my other comments?

Do you understand that threads very often begin with the OP and then broaden out to connected circumstances and experiences that don't necessarily apply to the OP's specific scenario - such as the one that I replied to, and you quoted my reply to?

It's a shame how many people feel unable to disagree with somebody without just calling them stupid - it takes me right back all of those years to the playground days!

jumpingthehighjump · 27/11/2025 15:12

IsThisTheWaytoSlamMyPillow · 27/11/2025 13:52

I feel your pain @AcorgicalledTiffanyOP - my DP won a haircut at our school fete for a newly opened barber’s shop. It was so humiliating - he’s been bald for years. The barber refused to swap it for a cash equivalent - he said “it’s the luck of the draw mate”. Honestly, the cheek of it! So many people laughed as DP went up to collect the ‘prize’. We were both devastated and left shaking and sobbing.

The Head ignored my repeated complaint calls, as did the Chair of the PTA. The whole school What’s App message I sent was met with abuse. People just don’t care although one very kind parent offered to give me the £1 back, which I gratefully accepted, but I had to take all the children over an hour on 3 buses to go and collect it because she wouldn’t deliver it to me - not very kind.

We were so disgusted by this whole debacle that we withdrew our children immediately and now home educate. You should do the same, it’s so unacceptable.

Love it!
It's obviously a joke but you nearly had me there!

parrotinganoldcomedyshow · 27/11/2025 15:00

Is it one of those dodgy Norwegian imports? And is it blue?

ilovepixie · 27/11/2025 14:51

Politicians247UnderwearExtinguishingService · 26/11/2025 22:55

Not surprisingly if they routinely supply faulty and/or obsolete goods and then shrug their shoulders when people bring them back.

Did you actually read the thread? Or do you have difficulty understanding?

Schoolchoicesucks · 27/11/2025 14:36

You are in the same position as if you'd bought raffle tickets and not won anything.
Which presumably was something you were quite willing to chance.
Bit disappointing your prize broke. But it happens. The shop doesn't owe you a toaster.
If anyone owes you something the school could refund you for the cost of the winning raffle ticket. Please don't ask them though. It would be embarrassing for everyone involved.

oceanraine · 27/11/2025 14:20

It's annoying that the toaster broke after 6 weeks, it would have been nice for him to give you a replacement but he won't so just buy another toaster and move on with your life.

ilovepixie · 27/11/2025 14:16

Feel embarrassed for you! It was a raffle prize! Get over yourself!

themerchentofvenus · 27/11/2025 14:02

@AcorgicalledTiffany you have no contract with the shop.

You could contact the school and ask for your £1 to be refunded but that would be unbelievably petty and cringe.

Just take it to a local repair shop. It will be an easy fix.

Did you check it wasn't crumbs blocking the lever? Most common cause. If not it will be the electromagnet, perhaps just the contacts need cleaning.

Ophy83 · 27/11/2025 13:53

He did nothing wrong in donating the toaster that wasn't selling. I think most people donate things they don't have use for if asked to give a raffle prize.

E.g. we've been asked to send in bottles tomorrow for prizes at the school Christmas fete. I happen to have been gifted 2 bottles of Irish cream (one Aldi, one Baileys) and we won't get through both over Christmas so the Aldi one is going to the raffle tomorrow.

IsThisTheWaytoSlamMyPillow · 27/11/2025 13:52

I feel your pain @AcorgicalledTiffanyOP - my DP won a haircut at our school fete for a newly opened barber’s shop. It was so humiliating - he’s been bald for years. The barber refused to swap it for a cash equivalent - he said “it’s the luck of the draw mate”. Honestly, the cheek of it! So many people laughed as DP went up to collect the ‘prize’. We were both devastated and left shaking and sobbing.

The Head ignored my repeated complaint calls, as did the Chair of the PTA. The whole school What’s App message I sent was met with abuse. People just don’t care although one very kind parent offered to give me the £1 back, which I gratefully accepted, but I had to take all the children over an hour on 3 buses to go and collect it because she wouldn’t deliver it to me - not very kind.

We were so disgusted by this whole debacle that we withdrew our children immediately and now home educate. You should do the same, it’s so unacceptable.

HamptonPlace · 27/11/2025 13:40

This can only be a joke. An amusing one nonetheless, i can imagine the supposed OP cringely explained said saga in the playground 😂