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To be delighted PIP assessments are to be face to face?

464 replies

PAYE · 26/11/2025 14:04

The only good thing about the budget is that Rachel Reeves announced that face to face assessments for PIP and disability benefits are being brought back. AIBU to think that this is a great thing?

It will make sure that the money goes to those who need it. It is madness that such face to face assessments were ever stopped.

OP posts:
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Sallycanwait44 · 27/11/2025 00:19

Simonjt · 26/11/2025 14:12

My husband has arthrogryposis and essentially no use of his arms or hands, he had a face to face assessment. He scored zero, the ‘medical professional’ also said she witnessed him lifting a full kettle, not only is that physically impossible for him, there wasn’t even one in the room. The problem we have is that assessors don’t receive any consequenes for telling lies, these lies cost both time and money.

I agree that they outright lie and say things like the claimant showed no signs of pain or had no trouble walking even when they are in agony and can hardly move! Face to face assessments are useless when the accessors tell lies.

Woollyguru · 27/11/2025 00:11

WendyErica · 26/11/2025 19:25

So you're an... immigrant? How do you feel about that? That's probably a different topic, eh

I'm not an immigrant. I've got dual nationality.

I'm sure you will relish the chance to pay more tax to fund people like my nephew on his overseas jaunts while claiming PIP.

Ohthatsabitshit · 26/11/2025 23:34

FurbieFan · 26/11/2025 18:25

do you normally get reimbursed for attending medical appointments? If no then I doubt this be any different. I don’t see why anyone would be reimbursed by the government for taking time off work to look after my non-disabled children or for my own appointments. You might find there is a charity who could help you with transport, although I don’t think you will have any luck regarding your loss of income.

But it’s not a medical appointment is it? And my son is a British citizen with exactly the same rights as you. He absolutely shouldn’t have to rely on charity or his parents to apply for support.

Saz12 · 26/11/2025 23:00

The distress caused to people with lifelong conditions by reassessment is cruel, and an absurd waste of resources. Someone who is 40, non verbal, fragile X... strangely enough, they probably won't become tremendously employable in the foreseeable future.

The change is about social cohesion, not cost saving. Sad, isn't it.

Some conditions & some individuals should be reconsidered - eg injuries that have the potential to improve - but why should I, as a taxpayer, shell out 40k a year to someone who cannot possibly be expected to guess, without medical information, if someone really has debilitating pain, or is genuinely experiencing mutism, or whatever? Whilst causing huge distress to people who are genuine. I'd much rather take the risk of someone claiming dishonestly.

Rosscameasdoody · 26/11/2025 22:54

Themagicfarawaytreeismyfav · 26/11/2025 20:59

Do you actually believe that the DWP have the staff/money or time to be constantly following up on such things? Seriously?

Yes. They’ve been given a specific budget and extra staffing to deal with fraud.

BlakeCarrington · 26/11/2025 22:33

I think regular face to face assessments are appropriate, as long as they can be carried out at home.

YesSirICanNameChange · 26/11/2025 22:25

Rosscameasdoody · 26/11/2025 22:25

Agree. I find the title of the thread quite insulting to be honest.

I just find it weird. Imagine having such a sad little life that it makes you delighted.

Rosscameasdoody · 26/11/2025 22:25

Jimmyneutronsforehead · 26/11/2025 22:23

I feel sorry for my last assessor. 3 hours and 50 minutes. A lot of it was due to selective mutism, and I was obviously his last call of the day, and he was late calling me!

Unfortunately, him being late calling me just added to my distress, and that's what stopped me being able to talk.

I think if they had pulled me into a centre to do an assessment then it would definitely have taken much longer than that too. Anybody thinking forced F2F assessments are something to celebrate haven't got a clue what they're being so gleeful about.

Agree. I find the title of the thread quite insulting to be honest.

SpiritAdder · 26/11/2025 22:24

It will make sure that the money goes to those who need it. It is madness that such face to face assessments were ever stopped.

😂😂😂😂😂
And how will they tell he difference between a good carer keeping a disabled person fed, clean and dressed nicely vs a person doing it for themselves?

The F2F pip assessments of the past resulted in assessor making assumptions based in bias and prejudice

Rosscameasdoody · 26/11/2025 22:23

Arran2024 · 26/11/2025 22:16

My daughter (asd) was assessed by a physiotherapist.

She was 16, he was about 50.

He asked her if she chatted to her friends in the evening on her phone.

She said yes.

He scored her zero points.

He meant "do you and your close friends call each other and chat for half an hour".

She meant she sent one word text messages to people whose number she had.

This is where the lack of understanding of conditions falls down. They dont understand the context.

Yep. It’s nonsense to suggest that you can accurately assess how someone’s condition affects them without knowing anything about the actual condition you’re looking at. Context is everything.

Jimmyneutronsforehead · 26/11/2025 22:23

Rosscameasdoody · 26/11/2025 20:32

This. The average assessment is around 40 minutes. There are no doctors employed by assessment companies, in the main they are nurses, physios and paramedics. They are not qualified to assess complex disability, or to challenge medical evidence supplied by claimant’s own doctors and consultants. They have no specialist knowledge and are given a few days training as ‘disability analysts’.

The assessment is indeed about functional ability, but how much of that can be assessed in 40 minutes ? If the assessor doesn’t have a working knowledge of the limitations and challenges presented by the claimants’ disability, they haven’t a hope in hell of providing a fair and balanced assessment. The 70% success rate at tribunal speaks for itself, because the professionals who sit on panels are much more qualified than those employed to do the assessments. We’re hanging our disabled people out to dry with this nonsense, and then blaming them for claiming benefits they’re perfectly entitled to claim.

I feel sorry for my last assessor. 3 hours and 50 minutes. A lot of it was due to selective mutism, and I was obviously his last call of the day, and he was late calling me!

Unfortunately, him being late calling me just added to my distress, and that's what stopped me being able to talk.

I think if they had pulled me into a centre to do an assessment then it would definitely have taken much longer than that too. Anybody thinking forced F2F assessments are something to celebrate haven't got a clue what they're being so gleeful about.

Rosscameasdoody · 26/11/2025 22:21

Themagicfarawaytreeismyfav · 26/11/2025 21:12

I suggest you learn how pip works! Its nothing to do with the condition you have its to do what you can or cannot do due to that condition! For instance diabetes may affect one person very differently to how another person is affected by it! You don’t need to be an expert in diabetes to see that!

I know about PIP thanks - been a disability outreach worker for twenty years and have dealt with PiP since its introduction in 2013. I’ve made successful PIP applications on behalf of claimants and supported them at assessments and appeal tribunals. I know how it works - or should I say, is supposed to work.

I didn’t say the disability itself is assessed - it isn’t. And that’s as it should be because no disability affects any two people in exactly the same way. But that doesn’t mean that the assessor doesn’t need a working knowledge of the condition of the person in front of them because the assessment doesn’t just cover what they are able to do in the half hour it takes to complete the assessment.

It’s an assessment of how their condition may fluctuate and affect them day to day. It’s whether they can do something, not just once, but as often as necessary throughout the day, whether they can do it repeatedly, reliably, safely and in a reasonable time frame. It’s also about whether completing one activity has a knock on effect on something else. For example, if you’re so tired after washing and dressing that you can’t prepare yourself breakfast, then that is factored in, as is pain, breathlessness and discomfort. Assessors also need to know how certain medications work and their side effects, so they can factor that into cognitive or functional ability. So it’s nonsense to say they don’t need knowledge of a range of disabilities because without that they won’t know if what the claimants is reporting is a reasonable expectation of their condition.

Arran2024 · 26/11/2025 22:16

Rosscameasdoody · 26/11/2025 21:05

Yes, they do. That’s what they’re trained for. Their official title is disability analyst. They assess functional ability in the descriptors provided - how are they supposed to do that if they don’t understand the limitations of the disability ? They don’t just blithely accept what the claimant tells them - you have to have actual medical evidence to back up what you say, and in the absence of that, you’re at the mercy of an assessor who may not fully understand your condition.

My daughter (asd) was assessed by a physiotherapist.

She was 16, he was about 50.

He asked her if she chatted to her friends in the evening on her phone.

She said yes.

He scored her zero points.

He meant "do you and your close friends call each other and chat for half an hour".

She meant she sent one word text messages to people whose number she had.

This is where the lack of understanding of conditions falls down. They dont understand the context.

Rosscameasdoody · 26/11/2025 22:04

Octavia64 · 26/11/2025 21:13

Yes they do.

i applied for pip after my accident in 2015.

I had a home visit.

at the time of the visit I could not walk at all due to the accident - leg mangled.

i got a report that said I was male (I’m female) and that I had a spinal condition affecting my arms.

i’d like to think the assessor just typed the wrong report by my name, but it was beyond inaccurate.

I hope you complained and got a reassessment from a different assessor. As an outreach worker I saw a lot of this - happens mainly with home visits because assessors don’t have time to fully complete the paperwork from one visit before they’re on to the next. I’ve seen some appalling mistakes on reports that have led to claimants being denied benefit.

Rosscameasdoody · 26/11/2025 22:02

Themagicfarawaytreeismyfav · 26/11/2025 21:25

Because for instance someone could state they can’t have any social interaction with strangers or they can’t leave the house due to anxiety. Attending their interview and answering their questions disproves both of these things! Im not saying that this is the right way for these things to be assessed but this is the way the DWP operates!

For which they have been consistently criticised by appeal tribunals. The assessment was never intended to be a snapshot of an hour in the claimants’ life and there are rules and guidance which DWP regularly ignores. Because you can get to an interview one day, doesn’t mean you can do it the next. If you can’t do something reliably, repeatedly as often as needed throughout the day, safely and within a reasonable time frame, then you should be assessed as not being able to do it.

Rosscameasdoody · 26/11/2025 21:58

Tuls3y · 26/11/2025 21:28

You wouldn’t get PIP for “anxiety” alone.

This. It’s a common misconception and it’s easy to see why when you read this thread. To get PIP for mental health, you need to be involved with secondary care consultant led mental health services - and even then it’s very difficult. A few pills dished out by a GP doesn’t cut it.

There’s statistical evidence that DWP puts out every year giving a breakdown of the conditions for which people are claiming PIP. It’s meant as a guide to various agencies but since the internet, Joe Public has access to it, and what people don’t seem to be able to grasp is that a claimant can have one disability or multiple conditions - it’s not specified. Yet I’ve seen that list quoted on MN threads as evidence that people are getting PIP for ‘minor’ things when in actual fact it may be one of multiple conditions for which they are legitimately claiming. Anxiety is one of them. It’s almost impossible to claim PIP for anxiety as a stand alone condition unless it’s severe and necessitates more than primary care from a GP. But it’s on that list so it must be true.

RavenclawWitchy · 26/11/2025 21:55

BlueandWhitePorcelain · 26/11/2025 21:35

I look after twin DDs - one with a life threatening degenerative condition, functioning at the level of an 18 month old, anterograde amnesia, profound language disorder, and challenging behaviour to name but a few.

The other has ADHD, OCD, social anxiety (in other words a generalised anxiety disorder), depression and complex PTSD. At the moment, she’s 24 weeks pregnant and suffering extreme OCD. She’s decided she is contaminated, the baby is contaminated (and therefore disabled), I am contaminated (because I have two cats) and the kitchen cupboards are contaminated. She wants a termination as the baby is disabled, won’t let me in the house and decided on Friday, she can’t eat or drink (due to the kitchen cupboards being contaminated)!

Do you know who is harder to care for - the second one, by a long way!

I'm not sure what your point is. The person I was responding to used her child's care needs a a "got ya" moment so I was stating that she a shouldn't just assume I had no experiencing of caring.

Your situation sounds devastatingly difficult and I truly hope your daughter gets through.

Rosscameasdoody · 26/11/2025 21:48

LarryIsMyRomanEmpire · 26/11/2025 21:39

Please don't use the term, "wheelchair bound", nobody is bound to a wheelchair.
My claim was not based on not being able to walk, it was based on only being able to walk v short distances, having a chronic, degenerate lung condition, a heart condition, and a bone condition, at that point I was spending 50% of my time in hospital.

I’m disabled. A wheelchair user. And l’m not in the least offended by the term wheelchair bound because I don’t believe getting bogged down in policing language is more important than the actual issues disabled people face. Much of the time it’s down to non disabled people being offended on behalf of someone with a disability.

Rosscameasdoody · 26/11/2025 21:46

Themagicfarawaytreeismyfav · 26/11/2025 21:16

you may say on your form for instance that you cannot stand up without help! They will often come and greet you in the waiting room at an assessment, they are not really greeting you they are assessing which kind of chair you sat in for instance. A chair with arms would be easier for you stand up from than one without arms. They are watching to see how you stand, how you walk etc! They can assess cognitive abilities by watching how you respond to their questions and how you answer them!

The walk to the assessment room from the waiting room is also around twenty to thirty metres, and if you can walk it, you’ll likely disqualify yourself from the mobility component without the assessor lifting a finger. There are also cameras in all areas, and at one point conversation could be monitored until it was judged an invasion of privacy and stopped. The assessment wasn’t intended to be a snapshot of an hour in the life of a disabled person, but sadly that’s what it’s become, and an inaccurate one at that. Just because that’s the way things are done doesn’t make it right.

Kirbert2 · 26/11/2025 21:43

Rosscameasdoody · 26/11/2025 21:39

If the general public knew how much money was spent on appeal tribunals we may get somewhere. It costs the taxpayer a fortune. We don’t need tinkering around the edges, we need root and branch reform of the whole rotten system, starting with providing properly qualified medics carrying out fair and transparent assessments which get it right first time, without making claimants jump through hoops to get a fair decision.

Exactly!

It's much more fun to shout and scream about someone claiming PIP who doesn't appear to be entitled to it though.

LarryIsMyRomanEmpire · 26/11/2025 21:39

Shakeyourwammyfannyfunkysong · 26/11/2025 18:15

I don't really understand your point.... If you are claiming based in not being able to walk and you walk even short distances then yes you should be assessed as able to walk and be given points based on this. By your logic how does a wheelchair bound person answer a door?

Please don't use the term, "wheelchair bound", nobody is bound to a wheelchair.
My claim was not based on not being able to walk, it was based on only being able to walk v short distances, having a chronic, degenerate lung condition, a heart condition, and a bone condition, at that point I was spending 50% of my time in hospital.

Rosscameasdoody · 26/11/2025 21:39

Kirbert2 · 26/11/2025 21:11

Which is a waste of everyone's time if an assessor doesn't even know what they are talking about.

All it does is lead to more mandatory reconsiderations and tribunals which again, not only wastes even more time but also costs money.

It isn't logical. At all.

If the general public knew how much money was spent on appeal tribunals we may get somewhere. It costs the taxpayer a fortune. We don’t need tinkering around the edges, we need root and branch reform of the whole rotten system, starting with providing properly qualified medics carrying out fair and transparent assessments which get it right first time, without making claimants jump through hoops to get a fair decision.

BlueandWhitePorcelain · 26/11/2025 21:35

RavenclawWitchy · 26/11/2025 21:15

Well there we go, you answered you own question. OCD is a severe mental disorder especially when coupled with other conditions i.e anxiety. However anxiety alone should not be a reason to claim a disability benefit long term. Especially if the person is not seeking treatment.

As for suggesting I "look after him for a day" your assumption that it is anymore difficult than caring for my 5ft 10 year old daughter who has the mental capacity of an 18 month old (including all of the hygiene issues, behavioural issues, social understanding, personal care, dressing herself, language skills, plus periods) would be incorrect.

The amount of PIP needed for the extra costs of anxiety are not even in the same stratosphere as someone with the conditions I listed. The rates of pay are unfair and not fit for purpose.

I look after twin DDs - one with a life threatening degenerative condition, functioning at the level of an 18 month old, anterograde amnesia, profound language disorder, and challenging behaviour to name but a few.

The other has ADHD, OCD, social anxiety (in other words a generalised anxiety disorder), depression and complex PTSD. At the moment, she’s 24 weeks pregnant and suffering extreme OCD. She’s decided she is contaminated, the baby is contaminated (and therefore disabled), I am contaminated (because I have two cats) and the kitchen cupboards are contaminated. She wants a termination as the baby is disabled, won’t let me in the house and decided on Friday, she can’t eat or drink (due to the kitchen cupboards being contaminated)!

Do you know who is harder to care for - the second one, by a long way!

Tuls3y · 26/11/2025 21:28

RavenclawWitchy · 26/11/2025 21:15

Well there we go, you answered you own question. OCD is a severe mental disorder especially when coupled with other conditions i.e anxiety. However anxiety alone should not be a reason to claim a disability benefit long term. Especially if the person is not seeking treatment.

As for suggesting I "look after him for a day" your assumption that it is anymore difficult than caring for my 5ft 10 year old daughter who has the mental capacity of an 18 month old (including all of the hygiene issues, behavioural issues, social understanding, personal care, dressing herself, language skills, plus periods) would be incorrect.

The amount of PIP needed for the extra costs of anxiety are not even in the same stratosphere as someone with the conditions I listed. The rates of pay are unfair and not fit for purpose.

You wouldn’t get PIP for “anxiety” alone.

Kirbert2 · 26/11/2025 21:26

AlexandraBee · 26/11/2025 21:20

Well as many PIP claims are now ‘unseen disabilities’ - how will face to face assessments help?

Yep.

That's when it gets complex and actual knowledge about mental health issues, incontinence etc is helpful.

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