I bought a Christmas pressie worth £300 from a well enough known, large company. The tracking had just stalled, nothing after dispatch and after about 11 days I contacted them which was really difficult because it was like trying to get in contact with the pope.
Anyway, they said that the courier had lost the parcel and issued me a refund. The next day the item appeared and the tracking was updated to say delivered. At this time (last Friday) my refund had not come through my bank. It came through last night. Please also note that on their Facebook page there were a lot of people complaining about missing orders.
My question is this. I had an idea to donate the £300 to a local food bank charity since I now have the product AND the money. The company will not miss it and the charity would be delighted.
Then the other half of my brain is saying...this is theft, contact the company ASAP and tell them the order was delivered. They will know anyway because tracking has been updated and they will come looking for you Robin Hood!
Help me out here.
YABU... That money is not yours or the food banks, do the right thing and give it back
YANBU.... The food bank will definitely benefit from it and the company will not cop it and send the police to your door.
Thanks in advance.