Refund Given but now order has been delivered.

This, but OP's done the right thing anyway.

Yep. This. ^ Ridiculous advice by @FullOfMomsense

I had this happen with Amazon but for a much smaller amount. They took the money from my bank about a month later so I’d definitely let them know.

I also had similar with a set of knives from a business on FB. The first set did not arrive so they sent a second. Both turned up on the same day so I let them know and asked for a return label to send one back. They thanked me for my honesty and told me to keep both.

Correct decision@Windmillsofmybehindto send it back. If it had been worth a tenner or something, I probably wouldn't bother contacting them. Indeed, I have had this happen before, (and told the company) and if it's been worth less than £15-£20 they tell me to keep the item, as it's not worth their time, effort, and money to get it back. A £300 item is a different matter however.. You can't keep it and say 'oh but I'll give the £300 to the food bank.' As someone said, that's a red herring.

But it's all academic now anyway, as you have informed the company about it.

I would not do that.

What if you pay then they reclaim the orginal refund so you pay twice.

I'ev also not had any reputable comany suggest that - either they arrange to send item back or tell you to keep it.

You do realise that this kind of behaviour only results in price increases for consumers?

As well as being totally immoral ...

Contact them to let them know and they'll send you a payment link to pay again.

Massive companies can take the hit. small companies can't. If it's a big corporation it'll be run by millionaires, let them take the hit!

I would do nothing. Keep the money and the product (just in case the company realises and insists on a refund.)

This has happened to before (once a company refunded me twice and another time they accidentally sent me two of an item.)

I said nothing.

As several posters have pointed out OP has already suffered considerable inconvenience and the cost/duration of phoning the company. I would send an email or text to their customer support explaining the problem and giving them a set date to collect the goods at their expense. Say 3 months, Once this date has expired the customer will be free to dispose of the goods. This is what landlords do when tenants depart leaving goods in the property.

Keep a copy of the email or text. There is no proof of a phone call.

If the company subsequently fails to collect the goods and attempts to recover the money by small claims court action the OP will be able to show that she was willing to surrender the goods but the company failed to collect their property. It is unlikely that the company will initiate court action for £300,

Pardon??? What it shows is a complete LACK of morals!

Perhaps you need a namechange?

And right there is the problem

You can't justify it by saying "but it is a food bank! But the company get the chance to be charitable!" They couldn't care less if it's gone to a food bank or your personal new shoe fund. You are still keeping money you are not authorised to keep. I think you need to return it.

Tell the company. This has happened to me and both times I was told to keep the item and the refund but I'm glad I checked.

I had a similar fandangle when the courier unexpectedly went into my back garden and put the parcel in one of my outdoor storage boxes. He would have had to unwind the plastic coated wire I had holding it shut (instead of padlock), place the parcel in it, then wind the wire back up again.

Naturally I had no idea he'd done that and the so-called "delivered" parcel was AWOL for a couple of months before I had reason to go into the Keter box. When I found it I emailed the company immediately and they sent postage label for me to return it to them. I had half expected them to say Just Keep It but they didn't! Sometimes they do, sometimes they don't, but you always have to let them know their property has turned up and will be returned to them if they require. (My parcel was about £25 worth, so much less than yours! Great that it turned up after all if it was needed for Christmas)

For gods' sake! As if you need telling what the RIGHT thing is to do? I'm not your mam!

A similar thing happened to me -item chucked in neighbour’s garden bin. I got a refund, only for neighbour to find it some months later. I phoned the company, who thanked me for y honesty but to me to keep it. Better to phone than potentially get into a pickle down the line.

You’re not an arsehole at all. Just contact them and ask what they want you to do about it, it’s no sweat.

Yes, I just got some shoes delivered from an eBay business, but it was the wrong item sent. They were only £12 but the seller is sending a prepaid label for me to return them

I’ve had this happen with a few smaller items and been told to just keep it. I’d assume for £300 they’d want either the item or the money, though. You aren’t an arsehole for contemplating it, but you’ve made the right decision. As others have said though - it’s not your error. Tell them once, by email or what ere method is simplest and leave it to them to sort it out. If they don’t, well, that’s a different story and you can do what you like with both money and item (but give it a good few months as they’ll be busy with Christmas just now).

You had a good thought but I think you should return it (at their expense!) It isn't like the situation a few months ago on here where the same thing happened but with a supermarket food order. In that case, there was no way that the food could have been sold again so there was no point in letting the supermarket know.

You could just contact them to advise that the item has turned up and ask if they are going to charge? You could then say if they agree to write it off, you will make a donation to your local food bank, but if they do charge, perhaps they could consider making a donation to your local food bank in lieu of compensation for all the running around?

Do the above and you stay honest, but you also hopefully win something for the local charity.

£300 is a larger sum but when Laithwaites messed up my Christmas wine order by the New Year I had 2 cases and they then called me to say, very apologetically, my order was on its way! When I told them about the 2 cases their view was it was easier for me to keep the second one than have to do the paperwork needed to have it collected! That was over 20 years ago though.