Refund Given but now order has been delivered.

Obviously you need to tell the company. But you know this, right?

I had something similar happen a few years ago. Bought two pairs of trainers, about £300 each so not an insignificant amount of money, from an online store just before Christmas. They were shipped separately and neither turned up. The store blamed Evri, Evri just direct you back to the store.

A week later I got a message from Evri saying there were delays due to the time of year.

Another week went by and I got two separate emails from Evri (one for each pair) saying they'd been lost and the store would get in touch. Store sent a replacement for one pair, which arrived a month after my original order. They refunded the other as it was out of stock.

Middle of Feb I get a knock on the door, and it's the Evri man with both original pairs. I didn't contact them, they didn't contact me 🤷🏻‍♂️

I had a similar but not identical situation with a click and collect order, large company but much lower value order (about £40 I think). I collected the order, then received an e-mail saying my refund was being processed. The money reappeared in the bank a few days later. At that point, I contacted the company. It transpired that the person in the shop hadn’t scanned the parcel when I collected it, so it showed in their records as uncollected. I offered to pay them back, but they told me it was fine and that it was my “lucky day”. However, my conscience was clear at that point as I felt I had done everything I could to try to resolve the issue.

I find it weird as well reading these comments about donating the free money to charity like you're not allowed to just keep it

I had something similar with a well-known department store. I ordered a duvet worth about £100, which arrived - only I got an apology from them that it hadn't arrived and they sent another one. I tried to talk to someone on customer service but it was a point when this had been outsourced and the lady didn't understand me. So, I completed their returns form, filling in the free text section of the form with something like "you have sent me this twice and I only wanted one". They received the duvet back and automatically refunded me. At which point I gave up, and donated the equivalent of the money I'd saved to a couple of charities. I didn't feel guilty at all, I'm afraid!

If someone is thinking about committing theft then their morals are certainly not in the right place 🤦‍♀️

I once ordered (and paid for) 6 face flannels on Ebay

The 6 showed up,all good

Then the next day another 6 showed up

The following day another 6

Etc-this went on for about a week

I contacted them to say what had happened and got a snotty reply saying to send back the extra ones

I said I would but they had to send me as label as I didnt want to be out of pocket on a mistake I hadn't made (I emailed about 4/5 times)

They didnt bother-i never heard from them again (they live in the airing cupboard,waiting for the company to reclaim them which I dont think is going to happen anytime soon as they've been there since pre covid)

I'd just own up and take it from there

Once I ended up with 3 highchairs. I ordered 2 for my boys and only 1 was delivered.
Contacted the company who sent out another one to replace the one that didn't arrive. Que 3 days later and 2 highchairs arrive the original and the replacement one.
I contacted the company and they said to keep the 3rd highchair.
I donated it to the local baby bank.

My DD had this with Amazon. They weren't bothered about getting the money back however if was a lot less than £300.
For that amount I think I would contact them and let them know otherwise you might have a nasty shock if they reclaim it after you've spent it.

I don't even think this is a moral issue

Thank you xxxx

Sorry but my morals stop at billionaires. Food banks deserve the money more than them.

Bully for you. My morals are less "flexible".

Because morals are mostly subjective, and lots of people have nuances rather than B&W.
I know I definitely think there are circumstances where I think stealing is morally justified, or at least neutral.

I did not claim that it is a moral failing, I challenged the concept that it is a shining example of moral rectitude.

Its hardly a moral failing if that's the worst thing she's done she's a pretty good person

I've had this before, at forst they sent a replacement item, then they issued a refund when that didn't turn up. Then a week later both items turned up! I contacted the company and they said I could return one of the items but they couldn't retake the payment without dispatching another item. They had no way I could repay them the refund so we just left it that I would return one of the items (this was a £400 item).

Agree with this 👆
It's not worth it as they May tae legal action knowing that it's actually been delivered to your house. I'd ring them to explain it's now arrived. Do you want to keep it and pay? Or do you want them to take it away? You cannot gift it as it may bite you on the ass later on. They could say it was fraud.

I love where your heart is on this. As in not just keeping it but donating it but they could take it off you at any point still.

They may have already claimed against the delivery company though.

I remember once I ordered a coat. Didnt turn up, they sent another one. Then 2 coats turned up. Hilariously I tried to tell them about this but they absolutely denied i now had 2! I tried for about a week and then gave up, returned one and got a refund...at least I tried!

I would contact them and tell them about it but if they have claimed against the courier they may not even ask for the money back (think that happend with me coat) at which point donate.

Otherwise put aside for 6 months then donate.

I had this happen last year with an item of clothing I’d bought for a specific event. It wasn’t cheap but definitely not £300.
Delivery information didn’t update and it was classed as lost so I received a refund. It arrived 2 weeks after I was planning to wear it. I contacted the company and said it had arrived and was told to keep it. I said I didn’t need it as the event had passed so was advised to donate it to a charity shop! They didn’t want the faff of returns and had probably already claimed from the courier.
But at least I was honest.

How is planning to keep the money, even if giving it to charity, for goods that were delivered equivalent to having one's morals in the right place? This is theft.

Listen to the half of your brain that says
That this is theft and fraud and the company has the ability to see that your package has been delivered and that a refund has been sent.

"on their Facebook page there were a lot of people complaining about missing orders.
The company will not miss the money and the charity would be delighted to get it"
You're trying to make excuses.
Granted, they are on the more ethical side of excuses but you're still trying to make excuses for behavior that you know is wrong.

You think because it's a big company, you think because it's online, you think because it's almost Christmas and that you would take the extra money and donate it to the local food bank that this makes your fraudulent activity more ethical? It does not.

You're like a shoplifter who's already pocketed the merchandise and is just about out the door but is hesitating.
Don't take that last step.
Do the right thing, contact the company, and while you're at it,
make atonement for almost falling off the moral bandwagon by giving a donation to the local food bank anyway just out of the goodness of your heart, not because you got free money and you wanted to spread it around to alleviate your guilty conscience

(Edited because I wanted to add I know you've made your decision and I know you've contacted the company and done the correct thing; just added this for anyone else who finds themself in a similar situation and is reading this)

I'd keep quiet and not open the item. If any issue they can have it back, and then after a period I'd keep

Go a level better, and give the £300 to someone struggling for xmas