Lost my ring, handed in, pub denying so.

‘Demanding’ the cctv be looked at won’t help, If the lady who handed it in can give a time let the pub manager know so he can check cctv, he however cannot confirm nor deny to anyone other than the police what he views on the cctv, he may use that information for internal investigation procedures but cannot share with just anyone requesting this info what he has seen unfortunately.
We have a lot of protected rights under the use and viewing of cctv captured on public premises.

Just to give you some hope... I work at a chain restaurant and we have over 150 staff and it's very busy. Often lost property is just kind of thrown into the office or a cupboard as we don't have time to deal with it instantly. Occasionally things go missing, or the next manager genuinely has no idea something has been handed in and can't find it. Usually these things are relocated eventually. What I do is always take contact details for people who ask about lost property, even if they don't know for sure where they lost it, just in case it turns up. I also message in our group chat to find out if anyone has seen it and make people aware that a customer is looking, in case it is found. I have also looked back through CCTV if the item is left somewhere visible.
I genuinely can't see anyone taking it, unless it's been sat uncollected for a long time. I think it's far more likely it has been misplaced.

I hope you get it back @AJLOAL .

I don't know how some people sleep at night.

Yep this is why my police officer grandad told us never to hand stuff in to public places, he had plenty of reports of staff dividing the cash in wallets out.

This is exactly what I was going to suggest!

If your finder is really on board with helping you she could ask the pub for the cctv footage of her handing it in under a subject access request. Hopefully would put the wind up the bar staff to ‘find’ it.

Most places have policies about how long they hold lost property for - usually two weeks.
It's possible that it was handed in but was reclaimed by the finder after that period had elapsed.

Surely CCTV will back up the person who posted on Facebook handing it in and the person who was behind the bar?

I think they are making the point that simply saying it won’t help… isn’t helpful. Saying ‘111 is NHS and 101 is police’ is!

Have you reported to the police yet? I’d go in, if you can and to show them the Facebook post and that it’s clearly been stolen as the lady can describe who she handed it to etc.

Got to take good care of your ring.

Id report it to the police, send the FB picture and info. Even if they do nothing itll help your insurance claim.

Id also publicly forward the post to their FB wall highlighting that they arent returning it.. terrible behaviour from them

111 is NHS not the police 🤦🏻‍♀️

So is the person your honest lady described denying it happened?

if I was the honest lady I’d be straight in there trying to help you out further as that’s shocking. Maybe once they see the lady who handed it in they’ll remember about it.

I think you are expecting too much of the pub. They could have lots of staff and quite a few working that day. They are busy and someone hands in a ring. If they knew the value of it, they could have chucked it in the till but they could have put it anywhere. Pubs are big and full to the brim. Pots, drawers, boxes of shizzle.

Expecting them to have a “high value lost property policy” is a bit much. They are a pub not an expensive hotel.

Keep asking because maybe the person who it was handed into hasn’t worked a shift since.

It isn’t up to the pub to look after your ring. That was your job.

The police will not be interested. How the hell are you going to prove who has it?

Definitely report.to the police.

What did they say about CCTV?

🤞

Yes I agree.. It's an expensive ring but it could just be sentimental and this lady has proved she handed it in.. pub responsible for the sorting out of this..

Did you ring police to see if handed in? I once handed lost ring into a place and after no one claimed it over the weekend they took it to police. Although it was never claimed and some cheeky staff member later tried to claim it pretending to be me.

I honestly think it might be sheer laziness rather than theft. Locating lost property in restaurants is just extra unpaid work and no staff feels responsible for it, especially if they're on different shifts. Some places automatically deny that anything has been handed in just so it absolves them of extra work. A ring is small so so it could easily slip to the back of a drawer and then nobody can find it and it's not their responsibility anymore.

DH is very scatterbrained and routinely forgets things in restaurants. We realised that phoning them up almost alway results in a denial that anything was handed in (even if they "pretend" to look for it while on the phone with you). However if I show up at the restaurant in person, 90% of the time, the missing item suddenly turns up again. However it sometimes requires asking several members of staff because the main attitude for lost items is that nobody wants to be responsible for them and it's easier to fob off the customer than to actually keep track of lost things.

I hope you find that it miraculously turns up now you've been in and made it clear that you know it was handed in to person y and the police have been informed. I suspect the cf might suddenly remember where they put it...

I would plaster this all over local social media.

Nah a staff member has pocketed it.

Good luck OP, hope your ring is found and returned.