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Share your dilemmas and get honest opinions from other Mumsnetters.

Neighbour has complained about Portaloo

265 replies

Helenwalker2 · 10/11/2025 17:24

We are having some work done on our house which has required a portaloo to be placed at the front. This was a requirement of both parties who quoted if we weren’t to allow access to a toilet indoors for the various trades who will be on site (absolutely no chance with the horror stories I’ve read on here and from a couple of friends).

Our property is at the end of our street so we have only one direct neighbour. When it was first delivered the woman who lives next door made a comment about it being unsightly and hoping it won’t be there for too long - I confirmed the works are going to take up to 3-4 weeks but would keep her updated.

We are 2 weeks on, and this morning our neighbours husband knocked. He said they are unhappy with the smell and want us to move it to the back of our house in the garden. I confirmed we had previously asked and this wasn’t possible. Note we don’t believe there to be any smell albeit were away this weekend.

The woman then knocked this afternoon. Moaning about how bad it smelt at the weekend and how we are unreasonable to have placed it outside the front of our house and so close to their windows.

I said the work is still on plan and it will be gone in the next week or two. She then said she is going to complain to the council as they’ve had ‘advice’ that it isn’t permissible to place portaloos at the front of houses where there’s an attached house (as both ours is being semi detached).

AIBU to stand firm? We don’t believe there’s any truth in what she’s said and by the time the council get round to doing anything, it should be gone.

OP posts:
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Firefly1987 · 12/11/2025 23:48

Manthide · 12/11/2025 10:19

The neighbours must have loved dd2! She lives in a semi and the portaloo was outside for over a year! They weren't living there at the time and the bathrooms and kitchen were being renovated so sometimes there was no usable loo. Dd2 is certainly not a snob but a lot of contracts insist on a portaloo now.

That can't be helped though. I can just imagine the bemusement of the neighbours that the OP has a fully functioning toilet available but finds it "inconvenient" to let any workmen use it!

Tigerbalmshark · 12/11/2025 23:43

GingerKombucha · 10/11/2025 18:00

I think it's weird and disrespectful (often with a dose of snobbery) not to allow workmen access to a proper loo with hot running water unless you actually can't provide that.

Depends - we had our garden landscaped and the way from the back door upstairs to our only toilet crosses a couple of carpets.

We didn’t get a portaloo but I can see why people do. I needed my carpets professionally cleaned afterwards, tonnes of mud trodden in.

Manthide · 12/11/2025 10:19

The neighbours must have loved dd2! She lives in a semi and the portaloo was outside for over a year! They weren't living there at the time and the bathrooms and kitchen were being renovated so sometimes there was no usable loo. Dd2 is certainly not a snob but a lot of contracts insist on a portaloo now.

Northernladdette · 12/11/2025 08:44

SecondSpare · 11/11/2025 20:58

I'm amazed that so many Mumsnetters appear to have such an incredibly keen sense of smell. Are you all secretly bears who can smell a fart from a mile away, downwind, in a rainstorm? 😄

And it’s November, so it shouldn’t be festering away, and people tend not to use their gardens as much in the colder months 🙂

healthadvice123 · 12/11/2025 00:35

LuluLozenge · 12/11/2025 00:30

We had a portaloo outside our house that we AND (shock horror) the builders used during building work, for about a month. I can't remember it being emptied at all, and the only smell was inside the loo, not outside. I think your neighbours are trying it on.

yet if you look it up it says should be emptied regularly, maybe yours was as unless you were there all the time.
surely a loo being used for 4 weeks is going to fill up when being used multiple times a day

LuluLozenge · 12/11/2025 00:30

We had a portaloo outside our house that we AND (shock horror) the builders used during building work, for about a month. I can't remember it being emptied at all, and the only smell was inside the loo, not outside. I think your neighbours are trying it on.

healthadvice123 · 11/11/2025 23:49

surely empty it as it will smell
if its left for 4 weeks, ,others on here who have had them said they have been emptied weekly/ fortnightly. Why would you want 4 weeks of crap parked up
on your lawn- what if it were to overflow ?
also if causes major fault out with neighbour is it worth it- if you ever sell you have to declare that sort of thing don’t you ? Surely saying to neighbour we haven’t noticed a smell but we are paying to have it emptied early as we have taken your concerns onboard but it has to stay until the works are finished , is just easier ?

Firefly1987 · 11/11/2025 23:21

@lucylox I agree with you but most people are selfish these days and only care about their immediate family. It's always tell your neighbours to put up with it, tell them to wear ear plugs, tell them to do this or that so the main character OP doesn't have to inconvenience themselves listening to their grievances.

lucylox · 11/11/2025 23:08

Helenwalker2 · 11/11/2025 17:02

We can pay extra to have it emptied, but we won’t be wasting money on that now.

I hope the money you save is worth spoiling neighbourly relations for. Although you sound like your head is so far up your own behind you won’t care about that anyway.

I may be in the minority but I think you sound like a very selfish, inconsiderate neighbour and a bit of a snob.

ThatCyanCat · 11/11/2025 22:02

SecondSpare · 11/11/2025 20:58

I'm amazed that so many Mumsnetters appear to have such an incredibly keen sense of smell. Are you all secretly bears who can smell a fart from a mile away, downwind, in a rainstorm? 😄

Oh, the Mumsnet bloodhounds are a classic. My favourite used to the ones who didn't much care for scented sanitary towels, which on the surface is fair enough. But they didn't just dislike them, they claimed to be overpowered by "the stench"... of unopened ones in other women's handbags in the room, or of ones being worn by a woman several feet away, underneath multiple layers of clothing. The stench prevented them from working and gave them headaches and nausea. McDonalds brings up some gems too.

I think there may be a bit of princess and the pea mentality going on.

SecondSpare · 11/11/2025 20:58

I'm amazed that so many Mumsnetters appear to have such an incredibly keen sense of smell. Are you all secretly bears who can smell a fart from a mile away, downwind, in a rainstorm? 😄

IAmKerplunk · 11/11/2025 20:07

RafaFan · 11/11/2025 19:54

Portaloos these days come with water and soap for handwashing, and should be serviced and emptied every week or fortnight depending on number of people using so that they don't run out. Tradespeople are used to using them - what do you think they use on building sites before toilets are plumbed in, for example? My husband is a tradesman, and he really doesn't mind using a portaloo, as it's much quicker than taking his boots off to go into the householder's bathroom everytime he needs to pee.

But OP has stated they aren’t willing to pay for it to be emptied after 2 weeks and instead it will wait until the work is done or 4 weeks. I know I keep banging on about this 🙈 but OP just get it emptied so you can say to your neighbours it has been cleaned and there is only a couple of weeks left. It seems like you won’t do it to prove a point because a couple of people have ‘verified’ there is no smell (can one verify a lack of smell?) yet your neighbours have said they can smell something. So get the portaloo emptied and cleaned and any other issues your neighbours have then tell them to jog on because it will be gone before you know it.

RafaFan · 11/11/2025 19:54

GingerKombucha · 10/11/2025 18:00

I think it's weird and disrespectful (often with a dose of snobbery) not to allow workmen access to a proper loo with hot running water unless you actually can't provide that.

Portaloos these days come with water and soap for handwashing, and should be serviced and emptied every week or fortnight depending on number of people using so that they don't run out. Tradespeople are used to using them - what do you think they use on building sites before toilets are plumbed in, for example? My husband is a tradesman, and he really doesn't mind using a portaloo, as it's much quicker than taking his boots off to go into the householder's bathroom everytime he needs to pee.

Mumteedum · 11/11/2025 18:07

The smell from my point of view was chemical and like very strong air freshener. It was sickly and v unpleasant.

My objection was my neighbours put it next to my door and not theirs... But then they're v inconsiderate in general.

IAmKerplunk · 11/11/2025 17:59

Helenwalker2 · 11/11/2025 17:55

My DSIL also verified no issue with smell.

But your neighbours say there is a smell - smell is subjective so why not just have the portaloo emptied after 2 weeks?

Helenwalker2 · 11/11/2025 17:55

IAmKerplunk · 11/11/2025 17:51

You’re right - the neighbours may moan about something else e.g the sight of the portaloo but at least they (the op) could show they were taking concerns seriously rather than ‘my main contact validated there is no smell’ which lets be honest is subjective. If the neighbours continue to complain after the portaloo is emptied then, well, it’s only a couple of weeks to go and what can they do in that time? But to deliberately be an arse by saying ‘I am not paying now’ is just unnecessary but then I don’t look for rows everywhere I turn and nor do I ignore other people’s opinions

My DSIL also verified no issue with smell.

OP posts:
IAmKerplunk · 11/11/2025 17:51

vellichoria · 11/11/2025 17:44

If there was an option, I'd pay. Given that they cost c. £40 per week to rent, I wouldn't have thought that the additional cost of emptying can be much higher than that. With 2 weeks left to go until the end of this work, you'd probably only have to empty it just once before they come to pick it up.

Having said this, I don't know the neighbour. They could then start complaining about something else if they are just generally the complaining type. @Helenwalker2 knows them best 😊

You’re right - the neighbours may moan about something else e.g the sight of the portaloo but at least they (the op) could show they were taking concerns seriously rather than ‘my main contact validated there is no smell’ which lets be honest is subjective. If the neighbours continue to complain after the portaloo is emptied then, well, it’s only a couple of weeks to go and what can they do in that time? But to deliberately be an arse by saying ‘I am not paying now’ is just unnecessary but then I don’t look for rows everywhere I turn and nor do I ignore other people’s opinions

vellichoria · 11/11/2025 17:44

IAmKerplunk · 11/11/2025 17:03

I would pay to have it emptied weekly if it kept neighbour relations onside - surely in the grand scheme of things with the renovations etc it isn’t a massive deal? Having friends who live on canal boats they definitely empty their loos at regulated stop off points more than once a month. I just think why piss off neighbours more than is necessary but it seems these days more and more people aren’t about community relations and just get the arse when it really isn’t needed. Give and take people, give and take. Our family motto is don’t be a knob if you don’t have to be, sometimes take the moral high ground. Not everything has to be a fight.

If there was an option, I'd pay. Given that they cost c. £40 per week to rent, I wouldn't have thought that the additional cost of emptying can be much higher than that. With 2 weeks left to go until the end of this work, you'd probably only have to empty it just once before they come to pick it up.

Having said this, I don't know the neighbour. They could then start complaining about something else if they are just generally the complaining type. @Helenwalker2 knows them best 😊

tripleginandtonic · 11/11/2025 17:30

Yabu It’s not a building site. There's working toilets the property so yabu to subject your neighbors to the smell of a portals that benefits you.

IAmKerplunk · 11/11/2025 17:25

BeverleyBrooks · 11/11/2025 17:23

I agree with others, I think if your neighbour is complaining about a smell then just ask the building company to get it emptied.

Ah I missed that update from the op. I think it’s a shame they won’t pay extra to get it emptied and instead will leave it for 4 weeks.

BeverleyBrooks · 11/11/2025 17:23

Helenwalker2 · 11/11/2025 17:02

We can pay extra to have it emptied, but we won’t be wasting money on that now.

I agree with others, I think if your neighbour is complaining about a smell then just ask the building company to get it emptied.

IAmKerplunk · 11/11/2025 17:20

BeverleyBrooks · 11/11/2025 17:16

It’s quite normal to have a portaloo for building works round here, I have often seen them.
I am surprised at the amount of people horrified by this.
We had building works which took about 2 months and the building company said they wanted a portaloo, we didn’t insist on it. I think the builders don’t want to be having to take their work boots off etc. and they also said it would spread the dust if they were going upstairs.

It was better for us though as our loo is in the bathroom and it would have been difficult in the mornings with everyone getting ready if the builders were using the loo. Plus I didn’t want all the extra cleaning!

It was out the front and it definitely didn’t smell, but then it was emptied weekly. Thats why it has to be at the front, how else does the lorry empty it??

Quite funny though we did have delivery drivers asking to use it! It was kept padlocked though.

None of our neighbours have complained but then I don’t live in an area with Hyacinth Bucket types 😀

But you had yours emptied weekly not at the end of 4 weeks so maybe that’s why you had no complaints.
FWIW I don’t think there should be a problem having a portaloo in your front garden but I think there should be give and take with neighbours and I don’t think it is ok for multiple (how many workmen?) people using the toilet every day and it not being emptied regularly. Apart from that I am on op’s side - just get it emptied weekly!

BeverleyBrooks · 11/11/2025 17:18

Just noticed that OP has said it’s only being emptied at the end of the project, which is surprising, there is a possibility it could smell in that case.

BeverleyBrooks · 11/11/2025 17:16

It’s quite normal to have a portaloo for building works round here, I have often seen them.
I am surprised at the amount of people horrified by this.
We had building works which took about 2 months and the building company said they wanted a portaloo, we didn’t insist on it. I think the builders don’t want to be having to take their work boots off etc. and they also said it would spread the dust if they were going upstairs.

It was better for us though as our loo is in the bathroom and it would have been difficult in the mornings with everyone getting ready if the builders were using the loo. Plus I didn’t want all the extra cleaning!

It was out the front and it definitely didn’t smell, but then it was emptied weekly. Thats why it has to be at the front, how else does the lorry empty it??

Quite funny though we did have delivery drivers asking to use it! It was kept padlocked though.

None of our neighbours have complained but then I don’t live in an area with Hyacinth Bucket types 😀

IAmKerplunk · 11/11/2025 17:03

vellichoria · 11/11/2025 16:53

I get that the neighbour complained about the smell but not clear on how the OP can empty it given that she seems to have bought the "service" on the basis that it would be emptied at the end when they pick it up? I've never had one of those, so don't know if there an optional payment you can make to have those things emptied more often? There is 2 more weeks to go, so I guess if there is an option like that, then maybe @Helenwalker2 you could consider it?

I would pay to have it emptied weekly if it kept neighbour relations onside - surely in the grand scheme of things with the renovations etc it isn’t a massive deal? Having friends who live on canal boats they definitely empty their loos at regulated stop off points more than once a month. I just think why piss off neighbours more than is necessary but it seems these days more and more people aren’t about community relations and just get the arse when it really isn’t needed. Give and take people, give and take. Our family motto is don’t be a knob if you don’t have to be, sometimes take the moral high ground. Not everything has to be a fight.