to be considering only ordering online from Amazon ongoing?

We had a tablet delivered by DPD ,to completely the wrong address and they took a photo of the tablet sat on the door of wrong house .
Even being able to prove it wasn't our door ,it's been a nightmare trying to get a refund.
Worse is the fact that either the persons house it was delivered to ,kept the tablet and pen , despite it not being paid for by them ,or the DPD driver thinking it was an apple tablet delivered it ,took a photo and kept it ....
My only consolation,was it was the cheapest tablet possible,and I hope they were disappointed when they opened it to find it wasn't an apple tablet

For all Amazon’s many faults, it has a fantastic reputation for logistics innovation. Very few companies put as much focus and intentionality into getting this aspect of commerce right.

Just ask the seller to write in the package do not leave unattended . That should prevent package being left on a doorstep but can’t say it would stop them delivering to wrong address ? Royal mail delivered my parcel to the basement where lady is never home for weeks at a time they just threw it through their grill door even though I was in upstairs doorbell working . I had to get a pole and fish it out all would have been seen on women’s security camera 🫣Had so many bad experiences of lost parcels with Royal Mail now its a race to the bottom

You could have your parcels sent to collection points or those pick up lockers.

I know exactly what you mean.

On the very few occasions I've not had my Amazon item turn up as expected, I've received a full refund very quickly, no arguments.

I absolutely detest Amazon as a company for the way they treat employees however they can't be beaten on delivery and customer service.

Such a shame that delivery companies are ruining it for smaller businesses. I really try to but local where I can but it's difficult.

Amazon delivery in my area is absolutely fantastic. If I can order from Amazon, I will. I'm paying for prime so it's silly for me to buy elsewhere and pay delivery.

Totally agree.
In the last week I have wanted, and ordered, photo frames, shoes, a tin opener, grout whitener and a foot stool. Buggered if I am schlepping all over the place to get all that when Amazon is so easy and quick. And I have never once had a problem with an Amazon delivery.

Bear in mind 60% of sellers on Amazon are small independent sellers.

I have been selling on Amazon for many years. I am a sole trader, work alone from home, and juggle selling online with family caring roles and family life.

I trust Amazon and as a prime customer I am confident that they will do their best for me if any problems. Having said that I have never ever had any problems with amazon and find their service completely reliable and trustworthy. I refuse to buy anything from anyone who uses evri they are beyond useless and definitely not trustworthy.

OP I've had this problem with Evri too. Don't use safe place, just dump it in a random place in the rain. Supposedly delivered at midnight but no photo etc etc. I go out of my way not to use retailers who use Evri for delivery.

My non-Amazon delivery totally messed up and I needed six things before going away. Was in a right panic as to reorder for delivery would have taken days.

went to our local shopping centre and bought all items in 45 mins tops. Perfect

I have absolute nightmares getting anything delivered because the couriers just don’t know how to read. As an example I live at number 3 LTB House, Mumsnet Street, and everything gets dumped outside number 3 Mumsnet Street which is a completely different address.

Evri are shocking. I paid an extra £5 to have something next day as it was a last minute birthday present. Supposed to be delivered Saturday. Apparently they called and we weren’t in. Raised an enquiry as we have a ring doorbell and nobody called. Said they would deliver the next working day, today, and got an email saying the parcel has been delayed. Spoke to a woman at the depot who said it was out for delivery but the email hadn’t updated. Still not here and no email. Really fed up of Evri.

@Americasfavouritefightingfrenchman oh I tried this a few years ago and had pretty much your same experience and it was sooo stressful wondering if anything would show up. The worst was when an Evri driver confirmed he’d handed my parcel off to some young kids who opened the door at a wrong address but CS were useless to help me and I could never get in contact with them to directly discuss it. Also, a problem is a lot of the smaller independent companies didn’t alway advise of when something was on the way and it got confusing as to what was actually missing at times. I reverted back to Amazon and never had a single problem again 🤷🏻‍♀️

My neighbour is a violent psychopath and the council (where he allegedly worked before 2 criminal convictions of battery against his ex) have been trying to hide it for 15 years. (Long story, I will probably talk about it some day on here to help others in this position).

Anyway, we got CCTV. A total of presently 7 cameras, as he was sneaking onto our property and leaving dogs mess on our bungalow's window sills at night and engaging in acts of violence and criminal damage against us. Still is 15 years later. Got tons of evidence but the cover-up continues.

Now the relevant bit. A delivery service falsely alleged they had delivered a parcel. We wrote back to them and said, we have checked our time stamped CCTV through the entire day and can confirm there was no deliver. The next day, the parcel was magically delivered.

Obviously, 7 cameras constantly on is a bit much, but how about a movement triggered doorbell camera?

99% of our delivery drivers are great, but there are a few bad eggs.

I pretty much buy everything off Amazon, it’s delivered via evri (absolute rubbish) and Royal Mail as they don’t have Amazon drivers where I live, but it’s so much easier than any other retailer for customer service, the fact they actually deliver to my post code and just the free deliveries via prime.

I love amazon but only after I’ve exhausted all local shops/ stores or even travelled a bit which is really satisfying!

Apart from delivery problems I recently looked for a particular book on the site of a large bookstore, £ 25 on their website, £20 on Amazon, and as you say they tend to be very reliable

Over 50% of Amazon is offered through `marketplace sellers, many small local businesses. My own little business would never have given me a decent living without Amazon sales

Amazon have become a total monopoly and their convenience makes it just too easy. However as anyone who has studied economics will tell you, there are downsides to monopolies, they control the prices. All their benefits of scale go straight to their bottom line, they do not get passed to you. They also rinse the sellers who pay over about 25% of the retail price to Amazon. So they have to fatten their margins (and guess who picks up that bill).
But worst of all Amazon shifts all their profit out of the UK and so pays no corporation tax here.
So next time you are complaining that Rachel from Accounts is putting up your taxes, remember that this is self inflicted because you can't be arsed to shop at a UK tax paying retailer because it is a few more clicks.

Love Amazon and use them all the time. Their customer service is second to none, there are rarely any issues and if some arise - they are solved with lightening speed.

Good choice of products, delivered the same or the next day.

It's not my job to prop up some incompetent 'independent retailers'. If they are unable to offer decent choice, competitive pricing, decent cust service and adequate problem solving, they can go under for all I care.

As for brick and mortar shops - couldn't care less what happens to them, I shop online 100% of the time and never buy anything in town, save for a bottle of water or similar.

Brick and mortar shops are overrated IMO. They're expensive, rarely ever have what you need and the service leaves a lot to be desired.

As regards tax, yes Amazon should pay more tax, but that is the government's problem to fix, not mine.