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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Hospital Parking Charge - AIBU to think this is outrageous?

141 replies

AgileLemonShark · 05/11/2025 00:28

In January, I had driven DS (13) to a GP appointment and was told to take him straight to the hospital as an emergency as GP thought he had appendicitis.

There were no spaces when we got there as usual (I have a disabled badge and no disabled spaces either), so we drove around for 5-10 minutes waiting but no cars were moving so I decided to park on an access road to one of the car parks near the A&E entrance.

This access road has been used as ‘overflow’ parking for all years I’ve lived here (20). I had parked there many times before including a few weeks before for a routine clinic appointment. Other cars were parked along there but I noticed they’d put double yellow lines down which weren’t there before so they must have done it recently, but had to take a chance as needed to get my DS into the hospital and I was in a panic as DS has Type 1 diabetes and I was petrified of possible surgery and complications,

When we got in, I couldn’t leave him to go and try to move the car as didn’t know how long I’d be trying to find a space as hospital is a huge area with multiple car parks, and we might have been called. We were then waiting to be called for a scan, his blood sugars weren’t stable and I wasn’t going to leave him unsupervised. When my husband got to the hospital after work about two hours later I immediately went to move my car and it had a penalty ticket on it.

I appealed under extenuating circumstances when was refused, then went to the parking adjudicator who also refused it.

I enclosed my son’s admission sheet showing he was admitted that day and had surgery, and a copy of disabled badge.

I would have thought that would be classed as extenuating circumstances which is what I appealed on.

I then left it as was furious it had been refused and am now being chased by a debt collection agent for £170 with the threat of court action. Think the original penalty was £70.

What was I supposed to do, drive out of the hospital to a car park 10-15 mins walk away and then get my son to walk back to the hospital? It was an emergency! His blood sugars were high and he was in too much pain to walk!

Maybe I should have driven back home and called an ambulance?

There was no loss incurred as we were exempt from parking charges due to the disabled badge.

I don’t want to pay it also don’t want a CCJ and extra court costs. I could understand if I caused an obstruction but why should they profit from my son needing emergency medical treatment and not having enough parking spaces?

PALs will not help and I emailed the onsite parking company today again and they said I lost my appeal so tough.

I am just so furious about this and think it is outrageous to rinse people for money who are having to visit a hospital.

AIBU?

OP posts:
patooties · 07/11/2025 00:33

Contact your Mp.
I don’t think admin staff, people working regular hours or people having a routine appointment should get free parking at hospitals btw.

tapaw · 07/11/2025 00:31

Disgraceful for you to have been given a fine for this. A sad indictment of our wicked society. It’s obvious people need to park at A&E. They need to make spaces.

TheLivelyRose · 07/11/2025 00:26

AgileLemonShark · 07/11/2025 00:19

I’m sorry. Why should I have to pay a fine for being in a life or death situation when I didn’t affect anybody else just so a parking company can make more money?

Do you hear yourself?

A medical emergency doesn't mean you can park wherever you like. When you like. What if everybody did that?

Do you hear yourself.

It's nobody's fault.There wasn't parking available. Suck it up and pay the fine.
It's not the parking companies fault your son is sick nor are they obliged to provide anyone with free parking that has an emergency.

Barney16 · 07/11/2025 00:24

I would have done the same as you OP. Hospital parking is insane.

QuayshhLawrain · 07/11/2025 00:22

I hope your correspondence with the CEO is successful, and that your DS is feeling much better very soon.

I have a blue badge, and sometimes park on double yellows (if necessary), unless there are yellow bands painted from the road over the kerb. I checked with a traffic warden when I first got my blue badge, and they told me I could stay there for up to 3 hours, so I am surprised you got a ticket after just 2. I would have tried to appeal against the ticket too in your shoes, I hope they cancel it.

AgileLemonShark · 07/11/2025 00:19

TheLivelyRose · 07/11/2025 00:10

For life and death situations you take the hit.

You parked on a double yellow line, and you know you did because you said you said thought you'd chance it.

For a life and death situation, I would have accepted the fine and paid it.

I’m sorry. Why should I have to pay a fine for being in a life or death situation when I didn’t affect anybody else just so a parking company can make more money?

Do you hear yourself?

OP posts:
AgileLemonShark · 07/11/2025 00:17

FeeLipa · 06/11/2025 23:26

Hope your DS is feeling better OP.

I remember the horror drive to A&E when my DS was diagnosed with T1 and in DKA. His GP said an ambulance would take too long and to go straight there while he phoned ahead. It was visiting hours, so a queue to get into the car park. I ended up leaving my car half up a verge in the staff car park. I have never felt fear like it.

Yes I remember the drive to A&E for that too. 3 years in now. Although thankfully DS wasn’t in full blown DKA yet.

GP wouldn’t give an appointment as they had none left and wouldn’t let me pop in to get the nurse to do a quick finger prick even though I said I thought he had symptoms. They said call 111 who told me to take him straight to hospital. Breath was the clincher and I’d been furiously googling and read the horror stories before that so was crapping myself.

I was telling myself, no he can’t be Type 1, it’s got to be a virus or something, stop panicking woman! as we drove in. Blood sugar was 40.

At least there was a parking space then though.

The appendicitis was terrifying because I was petrified about his blood sugars if he had to have surgery and was under anaesthetic, which was fine as they put him on an insulin drip which I didn’t know they did.

He recovered very quickly thank you.

It’s so tough isn’t it,

OP posts:
TheLivelyRose · 07/11/2025 00:10

AgileLemonShark · 05/11/2025 00:40

Sorry should have titled it as Parking Penalty not Parking Charge.

What would other people genuinely have done in my situation with a Type 1 diabetic child with appendicitis, too big to carry, sent to hospital as an emergency? Carry on driving around or park further away then get him to walk back, or park safely and just get him into the hospital?

For life and death situations you take the hit.

You parked on a double yellow line, and you know you did because you said you said thought you'd chance it.

For a life and death situation, I would have accepted the fine and paid it.

AgileLemonShark · 07/11/2025 00:00

PinkingScissors · 06/11/2025 22:25

So if they quash your fine it's probably because they want to be nice to you, but what about the next time? The next 5 people that also park where they're no supposed to? Should everyone just ignore the lines?
The yellow lines weren't there before, and now they are, it's evident that there's been an issue with people parking there.
I think you're very entitled taking it this far TBH. You knew you were in the wrong parking there in the first instance and that a penalty was always a risk. You took a chance and now blaming your situation on anyone, not understanding it was unfortunate timing there wasn't an actual space for you in the car park.
I'd have just sucked it up and paid the initial fine.

Really? In a medical emergency does it really matter if someone parks where they’re ‘not supposed to’? As long as they’re not causing an obstruction which I wasn’t and I wasn’t the only one who parked along that bit of road at that time due to lack of spaces.

Can you explain why I’m entitled to feel a £70 fine is proportionate in that instance?

I knew that bit of road was used as extra parking for many years and I’d used it before myself without incident. I didn’t like to because I’m generally a rule follower and there weren’t marked bays. I can only assume the parking company wanted to issue more fines but you know what, stuff the rules when I needed to get my kid into hospital.

Obviously I didn’t know we’d be held up at Reception for 30 mins just to check in when we got in there with my child in visible pain (none of the other children looked in pain tbh) which I regret now not making a fuss about because I’m a rule follower and waited patiently in the bloody queue!

OP posts:
FeeLipa · 06/11/2025 23:26

Hope your DS is feeling better OP.

I remember the horror drive to A&E when my DS was diagnosed with T1 and in DKA. His GP said an ambulance would take too long and to go straight there while he phoned ahead. It was visiting hours, so a queue to get into the car park. I ended up leaving my car half up a verge in the staff car park. I have never felt fear like it.

PinkingScissors · 06/11/2025 22:25

So if they quash your fine it's probably because they want to be nice to you, but what about the next time? The next 5 people that also park where they're no supposed to? Should everyone just ignore the lines?
The yellow lines weren't there before, and now they are, it's evident that there's been an issue with people parking there.
I think you're very entitled taking it this far TBH. You knew you were in the wrong parking there in the first instance and that a penalty was always a risk. You took a chance and now blaming your situation on anyone, not understanding it was unfortunate timing there wasn't an actual space for you in the car park.
I'd have just sucked it up and paid the initial fine.

AgileLemonShark · 06/11/2025 22:11

I’ve emailed the Chief Executive of the hospital today asking what he expects people to do in my circumstances. He responded directly and has got the Head of the Estates and Facilities Department to investigate it. I’ve got his number to call him tomorrow.

Fingers crossed 🤞

OP posts:
MrsRobinsonsHandprints · 06/11/2025 21:47

Pices · 05/11/2025 18:25

We’ve become to accept the standards of a developing nation. Lack of parking at a hospital is just an unacceptable failure of infrastructure.

Can you imagine how much land would be required to have parking spaces available, all the time, for everyone that wants one?

Or how high the multistory car park would have to be, and the cost to build and own the land?

Toddlerteaplease · 06/11/2025 12:52

I’d just pay it. You won’t win and you were parked in the wrong place.

WiddlinDiddlin · 06/11/2025 10:42

Didntask · 05/11/2025 20:06

NOT ON PRIVATE LAND.

YOU DON'T NEED TO SHOUT DEAR....

I didn't see where it said this was private land, just a road leading to a carpark.

And to the PP who said you can't park on double yellows on a road, only singles - you're wrong, where on earth did you get that from? Go look at the blue badge page on the gov.uk website, thats where I got my information (and the booklet that comes with my Blue Badge), I didn't invent this for the purposes of this thread.

Didntask · 05/11/2025 20:06

WiddlinDiddlin · 05/11/2025 17:04

You can park on double yellows (as long as there is no further restriction sign) for up to 3 hours in England and Wales as long as you're not causing an obstruction.

NOT ON PRIVATE LAND.

ThisCanFuckOffToo · 05/11/2025 20:00

I’d have done exactly what you did but I’d have paid the fine when it first came through and chalked it up to experience.

Didntask · 05/11/2025 19:58

User79853257976 · 05/11/2025 09:47

Is it a private company? Like Euro Car Parks? I’ve read that you don’t have to pay those and they will leave you alone eventually but best to check that.

Not true anymore. Parking Eye v Beavis 2015. Private parking companies can and do take these through all the way to County Court, many people think they can ignore with impunity then all of a sudden, they've got a CCJ and enforcement agents on their doorstep.

LlynTegid · 05/11/2025 19:28

Pices · 05/11/2025 18:25

We’ve become to accept the standards of a developing nation. Lack of parking at a hospital is just an unacceptable failure of infrastructure.

I think that may be unkind to a number of developing countries to make that comparison.

wildfellhall · 05/11/2025 18:34

I think the NHS is evidently unable to provide what we expect of it anymore. These private parking companies are part of that economic pressure. Their hawkishness is deeply repulsive.
I had a scan recently near here and the nurse told me there are countless nurses who have court processes going on as they have had the temerity of trying to park at their place of work. That to me is unforgivable.
The government definitely should intervene to address how aggressive these companies are - I believe there is scope for that.
However - I tend to see the NHS as such a huge privilege, with all its problems, and I would be horrified by this but I would also be grateful not to get a bill for thousands of pounds for my child’s treatment.
My niece who lives and works abroad didn’t go to hospital recently until she had contacted her insurance company and checked which hospital she could legitimately go to as she was terrified her condition would not be covered or might only be covered in certain centres.
It is awful but we are still extraordinarily lucky.

Andthatrightsoon · 05/11/2025 18:28

Was there really no-one you could have called to sit with your son in the two hours' waiting to be seen so you could move the car? Could your husband have left work early as it was an emergency? I think you should pay it and get a lift/taxi next time. Having a blue badge doesn't make a space magically appear unfortunately.

Pices · 05/11/2025 18:25

We’ve become to accept the standards of a developing nation. Lack of parking at a hospital is just an unacceptable failure of infrastructure.

ClaredeBear · 05/11/2025 18:20

I always opt for someone driving and dropping off or taxi. It’s just not like it used to be as there are so many cars on the road now with far fewer people taking public transport or walking. It’s not likely to improve anytime soon and unfortunately, whilst I totally feel your frustration, the problem with a hospital is that by it’s nature there’s always going to be someone in worse circumstances than you, whereas if you were in a different location, your circumstances might be more unique.

Greggsit · 05/11/2025 18:18

AgileLemonShark · 05/11/2025 16:33

I didn’t need to pay for a ticket. The fine was for parking safely without causing an obstruction in an area where it had been recently decided to put double yellow lines.

Do you think this fine is fair and reasonable?

Why should I be fined for parking safely without causing an obstruction or inconvenience to anybody so I could get my kid into A&E as an emergency?

Why are people thinking this was proportionate and private parking companies can get away with this?

I didn’t have a choice but to park there.

Why should I be fined for parking safely without causing an obstruction or inconvenience to anybody so I could get my kid into A&E as an emergency?

Because that is the rule. Because you knowingly parked on double yellow lines. I said further up I would have done the exact same thing as you in those circumstances. But I would have paid the fine when it first arrived because I would have expected it as a consequence of my actions.

malmi · 05/11/2025 18:16

So was it a council road or private? If it’s private it’s not a fine, it’s a charge. You might have a way to get out of paying it but you should consult the experts at Free Legal Traffic Advice https://www.ftla.uk/ - good luck. If it’s a fine from the council then you should have paid it as you committed the offence. Sorry!