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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have been patronising to the Doctor?

360 replies

LiveTellyPhrase · 04/11/2025 23:32

Sorry, I’ve just read this and it’s long but was very cathartic to write out!!

I have a kidney transplant. I’ve had it for nearly 10 years and was diagnosed with kidney failure after contracting an auto immune disease.

Ive therefore had a LOT of contact with various HCPs over this timeframe and am often taken aback by inappropriate/uneducated comments about it (one RENAL nurse once asked me if my kidneys failed because I ‘ate too much salty foods’ 🙄 .

I was given an emergency appointment this afternoon as I have a painful UTI. I don’t wait to see how these progress but always see GP at first sign as they have travelled to my transplanted kidney before.

Before The appointment I filled in all the online admin about why I was there, what I needed, if I had any conditions etc.

When I went in to see the doctor I started to explain that I’d had some urgency around the toilet. Before I could go any further he interrupted with a ‘let me stop you there…’ and asked me if I was dehydrated, did I do pelvic floor post birth, asked why I had jumped to conclusions that it was a UTI…

I started talking again and explained that I had many before, the feeling was the same … I noticed he wasn’t listening at this point and was looking at his phone. He interrupted again and said he was reluctant to prescribe anything and UTIs can build tolerances…I started to then interrupt him but he put up his hand and went ‘bubububub’ to stop me talking.

He said did I have any pain? I said yes, I was concerned as the pain had travelled up to my kidney and pointed to my pelvis.

He immediately looked very smug and said ‘dear, your kidneys are around your back… i think if the pain is there it may just be your period, or perhaps you pulled a muscle’? He started to stand up and talked about coming back in a week if it hadn’t improved.

At this point I interrupted again and said, in an equally patronising tone ‘dear, you’re right, my non working native kidneys ARE on my back, but my transplanted kidney is at the front and I’m pretty sure I’m at very high risk of hospitalisation if it travels there, which it very much can do as my unrinary tract is shortened’

He spluttered at this point and very abruptly pulled me up for not having mentioned my transplant. I said ‘if you’d have let me finish any one of my sentences or reviewed my notes, you would know this’.

He did end up writing a prescription but tried to have the last word by saying as I walked out ‘next time please do make it very clear you have a transplant’. To which I told him next time to please read the patients notes.

Honestly I’m so sick of being talked over, told what problems might be or even someone trying to tell me (again, GP!!) that I now only had one kidney as I’d had a transplant!!

I despair for anyone who isn’t very well versed in their own conditions and has to navigate these situations and take the word of doctors as gospel!

So AIBU to have replied patronisingly (I NEVER do this and am not quite as quick to quip back as I was today) and should I complain to the practise manager? I don’t know if it’s just the straw that’s broken the camels back!!

and to add, I have some wonderful nurses and doctors on my teams who are amazing which I do recognise!

OP posts:
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BemusedBaffledBewildered · 06/11/2025 19:27

LiveTellyPhrase · 04/11/2025 23:32

Sorry, I’ve just read this and it’s long but was very cathartic to write out!!

I have a kidney transplant. I’ve had it for nearly 10 years and was diagnosed with kidney failure after contracting an auto immune disease.

Ive therefore had a LOT of contact with various HCPs over this timeframe and am often taken aback by inappropriate/uneducated comments about it (one RENAL nurse once asked me if my kidneys failed because I ‘ate too much salty foods’ 🙄 .

I was given an emergency appointment this afternoon as I have a painful UTI. I don’t wait to see how these progress but always see GP at first sign as they have travelled to my transplanted kidney before.

Before The appointment I filled in all the online admin about why I was there, what I needed, if I had any conditions etc.

When I went in to see the doctor I started to explain that I’d had some urgency around the toilet. Before I could go any further he interrupted with a ‘let me stop you there…’ and asked me if I was dehydrated, did I do pelvic floor post birth, asked why I had jumped to conclusions that it was a UTI…

I started talking again and explained that I had many before, the feeling was the same … I noticed he wasn’t listening at this point and was looking at his phone. He interrupted again and said he was reluctant to prescribe anything and UTIs can build tolerances…I started to then interrupt him but he put up his hand and went ‘bubububub’ to stop me talking.

He said did I have any pain? I said yes, I was concerned as the pain had travelled up to my kidney and pointed to my pelvis.

He immediately looked very smug and said ‘dear, your kidneys are around your back… i think if the pain is there it may just be your period, or perhaps you pulled a muscle’? He started to stand up and talked about coming back in a week if it hadn’t improved.

At this point I interrupted again and said, in an equally patronising tone ‘dear, you’re right, my non working native kidneys ARE on my back, but my transplanted kidney is at the front and I’m pretty sure I’m at very high risk of hospitalisation if it travels there, which it very much can do as my unrinary tract is shortened’

He spluttered at this point and very abruptly pulled me up for not having mentioned my transplant. I said ‘if you’d have let me finish any one of my sentences or reviewed my notes, you would know this’.

He did end up writing a prescription but tried to have the last word by saying as I walked out ‘next time please do make it very clear you have a transplant’. To which I told him next time to please read the patients notes.

Honestly I’m so sick of being talked over, told what problems might be or even someone trying to tell me (again, GP!!) that I now only had one kidney as I’d had a transplant!!

I despair for anyone who isn’t very well versed in their own conditions and has to navigate these situations and take the word of doctors as gospel!

So AIBU to have replied patronisingly (I NEVER do this and am not quite as quick to quip back as I was today) and should I complain to the practise manager? I don’t know if it’s just the straw that’s broken the camels back!!

and to add, I have some wonderful nurses and doctors on my teams who are amazing which I do recognise!

I am a GP. You did exactly the right thing. People like him give us a bad name. That was a completely ineffective consultation and he needs to (probs wont) do some serious reflecting on why that conversation went so wrong.

Jack80 · 06/11/2025 19:26

Good on you, I've worked in a GP practice and Ive heard from some patients that certain GPs can be patronising and not listen.

CinnamonBuns67 · 06/11/2025 19:23

Nah yanbu he was patronising towards you, you simply gave him a taste of his own medicine. Ultimately he should have asked you questions and he should have reviewed your medical history it's part of his job.

Violinist64 · 06/11/2025 19:17

maudelovesharold · 04/11/2025 23:53

Whether GPs like it or not, sometimes patients know more than they do, about their own particular conditions. The best and most confident doctors recognise this and are prepared to have a dialogue. It’s usually those who are less sure of themselves, ime, who feel the need to assert their perceived authority.

This is very true. I have had problems with my ears all my life, including major operations. My main gp would always say that it needed the specialist to sort it out but would prescribe antibiotics in the meantime. When I saw a different doctor because l had yet another ear infection, she was very patronising when I said that I was concerned that the lump behind my ear might be because of a mastoid infection, even though I have had the problem with my other ear. She reluctantly prescribed ear drops and took a swab. She then rang me a week later to say that the swab had shown a particular infection and sent me a new prescription. Thankfully, it wasn’t the mastoid bone at fault but this particular doctor temporarily forgot that gp is short for General Practitioner and that, while they know a lot about a wide range of diseases and conditions, they cannot know and should not be expected to know the finer details of each one. We have specialists for this. However, patients tend not to know much about general diseases but can be well-versed in their own conditions and this can help their doctor in turn. Finally, l think the worst non-thinking l have seen in the medical profession was an ENT consultant who, when I went in was talking to his computer, which was placed at a right angle to the patients. I then had to politely ask him to face me as I am hard of hearing. Surely, it should have been second nature in this particular specialism to face the patients as many of them will be deaf.

Fizzlepopper · 06/11/2025 19:15

Going against the grain here, but in Mumsnet-speak you were "drip feeding" - leaving the most crucial and deciding bits of information until the last.
So I voted YABU - your first sentence to that probably overworked doctor should have been "I am a kidney transplant patient and I am concerned that I appear to have a UTI".
Why must you make his job harder for him and waste his time with what sounds like several minutes of discussion before you reveal the most important fact?

Isitmeyourecookingfor · 06/11/2025 19:13

Hi OP, hope you are feeling better.
I think you've had a rough time on the replies here.
Surely a GP's job is to LISTEN to a patient and make a decision? Not all patients are as clued up as you, some may not use English as their first language or be elderly or have a number of symptoms which they may not know are or aren't relevant.
I wouldn't complain personally as I think he probably realised that he was wrong but I'd ask not to see him again.
Oh and I work frontlne NHS so I know all about time restraints and appointment and breaches!

Mumoftwoandcats · 06/11/2025 19:07

Definitely not unreasonable. I despair of GPs at the moment, too many instances if my nearest and dearest being failed by them, happening again and again. I feel very proud of you for speaking up to him.

Newname71 · 06/11/2025 18:53

I wish I had your balls! I went to our GP with tingling and pain in one arm. Suspected a trapped nerve (it’s happened before) GP was more interested in banging on about my weight. Giving me diet advice! I left with no answers about my arm but knew all about a keto diet!

Soontobe60 · 06/11/2025 18:47

My sister has a kidney transplant. She has a direct number to the transplant centre to call if she suspects she may have an UTI, or indeed any sign of infection.
I’m amazed you have to go via your GP.

LibbyOTV · 06/11/2025 18:46

Good for you!

TheOliveFinch · 06/11/2025 18:41

I don’t think you did anything wrong at your GP appointment and gave a good summary in the reason for the appointment. I know how much pressure GP’s are under but his approach was completely unacceptable. At the very least he should have read your notes in the consult request. Although not a GP I spent all my working life as an NHS clinician and his behaviour should not be defended in any way , glad to see you are receiving the correct treatment in hospital. My own GP got things wrong at times but would always acknowledge and apologise when he had

BooBooDoodle · 06/11/2025 18:12

Sorry this happened to you. I find being female to be a huge disadvantage to start with when it comes to doctors. If standing your ground and being patronising gets you the treatment you deserve and need then don’t feel guilty about it. My doctors must hate me. I go to every appointment ready for battle because of years of being fobbed off and disregarded. Good for you xx

angela1952 · 06/11/2025 17:57

If you have a transplanted kidney I would expect it to be highlighted on your notes so that doctors like the one you saw couldn't avoid seeing it.

HankyP · 06/11/2025 16:04

LiveTellyPhrase · 06/11/2025 09:35

Morning all. I’m still in the hospital but have a bed in the renal ward so much more specialised care.

I am definitely going to make a complaint but frame it around suggested improvements. As I’ve said a few times now, someone who cannot advocate for themselves would have potentially left with the wrong diagnosis and I think that’s enough to spur me to write a complaint.

Lovely so see some posters still commenting about reading long notes 😊

Edited

Get well soon OP ❤️

FallingIntoAutumn · 06/11/2025 09:52

I’d never encourage or congratulate someone for being rude to someone for doing their job.

but @LiveTellyPhrase , as someone who has repeatedly been ignored and not listened to. Well. Fucking. Done. That was a glorious response!!! I hope he’s learnt his lesson.

FailMeOnce · 06/11/2025 09:39

For those focused on giving instructions to the patient/client about how they should present their symptoms/issue rather than the doctor/lawyer about taking a case history, I would remind you that it is not the patient / client who can be sued for professional negligence.

Judging by spluttering of this particular GP, the same thought seems (belatedly) to have occurred to him.

Doctors are specifically trained and tested on taking effective case histories just as lawyers are trained in client and witness interviewing. Because it is part of their job and responsibility to extract the pertinent information.

LiveTellyPhrase · 06/11/2025 09:37

hopsalong · 05/11/2025 22:05

Not unreasonable at all. I have had similar issues with a rare condition that the average GP doesn’t think of, and have had similar conversations.

Just be careful that he hasn’t somehow flagged you as a difficult patient. My last practice was impossible to get an appointment at and the doctors treated me oddly. I got my notes when I left and saw that a couple of years earlier I’d been flagged by the especially idiotic doctor who was irritated by her own failure to let me speak as a ‘difficult consult’. I hadn’t even known that such a category existed.

Thank you, I hadn’t considered this and sorry it happened to you. I will look out for this!

OP posts:
LiveTellyPhrase · 06/11/2025 09:35

Morning all. I’m still in the hospital but have a bed in the renal ward so much more specialised care.

I am definitely going to make a complaint but frame it around suggested improvements. As I’ve said a few times now, someone who cannot advocate for themselves would have potentially left with the wrong diagnosis and I think that’s enough to spur me to write a complaint.

Lovely so see some posters still commenting about reading long notes 😊

OP posts:
SevenYellowHammers · 06/11/2025 07:49

I think you handled it well. You’ve been through a lot. GPs are very pushed for time, he probably thought he’d just got another UTI to deal with. I mean, perhaps you should predicate any future appointments with that big piece of information first but you assumed he knew. I wouldn’t worry! I hope you’re better soon!

Petitchat · 06/11/2025 07:07

Grapeexpectation · 06/11/2025 00:28

OP hope you feel better soon. Your note to GP was brief and to the point. It’s so frustrating when GPs behave like this. I saw this recently:

“Reddit is so horrifying bc you can go to a sub for people with health problems and see tons of people desperate for help, strategizing on how to be taken seriously, and then you go to a doctor sub and it's full of professionals talking about hysterical women and blue hair.”

Omg! Insult to injury....

Grapeexpectation · 06/11/2025 00:28

OP hope you feel better soon. Your note to GP was brief and to the point. It’s so frustrating when GPs behave like this. I saw this recently:

“Reddit is so horrifying bc you can go to a sub for people with health problems and see tons of people desperate for help, strategizing on how to be taken seriously, and then you go to a doctor sub and it's full of professionals talking about hysterical women and blue hair.”

hopsalong · 05/11/2025 22:05

Not unreasonable at all. I have had similar issues with a rare condition that the average GP doesn’t think of, and have had similar conversations.

Just be careful that he hasn’t somehow flagged you as a difficult patient. My last practice was impossible to get an appointment at and the doctors treated me oddly. I got my notes when I left and saw that a couple of years earlier I’d been flagged by the especially idiotic doctor who was irritated by her own failure to let me speak as a ‘difficult consult’. I hadn’t even known that such a category existed.

isitmyturn · 05/11/2025 21:44

jnh22 · 05/11/2025 12:27

I always think this! How do they do it??

I think people who can easily get appointments are a combination of dramatic, pushy and/or emotional - with a thick skin.

People who easily get appointments are generally suffering from a known lifelong condition which means they get very ill very quickly if not seen straight away.
In the long run it's very much cheaper for the NHS to see someone like @LiveTellyPhrase immediately and treat them promptly than to make them wait thus causing an expensive admission to hospital.

Tigerbalmshark · 05/11/2025 21:40

RosesAndHellebores · 05/11/2025 20:25

It certainly isn't @Tigerbalmshark, for the very simple fact that the NHS is not free. It is free at the point of delivery and funded by the people.for the people.

I do, however, think that as no money changes hands, it does have an impact on service levels.

It doesn’t seem to make US doctors any better at listening to patients, and money is changing hands directly there. Which adds insult to injury 🤷‍♀️

isitmyturn · 05/11/2025 21:39

I've got a few health conditions including bronchiectasis and I'm on immune suppressing drugs. So I'm a frequent flyer at the GP in spite of bending over backwards to avoid going.
They will see me the same day, I know what to say. I don't expect every GP to have read my notes but it winds me up immensely that they haven't even read the triage form that was completed and hour ago and gives the reason why I need to be seen urgently.

I do this when I'm writing a lot - waffle the background and finally get to the point. I have had to train myself to bring my 'summary' up front and make it the intro. It's good to have this pointed out - start off with the big stuff and if he/she needs to know, explain details later.
This is so obvious but clever. I am totally guilty of rambling in order to not miss anything and will make a point of doing it this way.

Another thing to mention is when in A&E and as you progress through the system you are asked for the history by every man and his dog who comes along. Don't be tempted to abridge on the grounds that you've already given your story. Don't assume the last person wrote it down or the current person read it.

Something else occurs to me @LiveTellyPhrase . Are you certain it was a doctor you saw? Just because the most arrogant "HCP" I ever saw turned out to be a PA.

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