To have been patronising to the Doctor?

To focus your complaint efforts into something more useful to you - it might be better to go down the

‘the fact I’ve had a transplant and need different approach to normal protocols seems to be being missed’ rather than GO didn’t read notes. Might be more constructive in the long run.

The GP will have almost certainly done the skim read, which probably said urgent appointment for UTI at patients request. Or words to that effect.

At which point they approach it as a standard UTI interaction (which numbers wise on what they are coming through the door) will be an unnecessary use of an appointment, by someone seeking antibiotics prematurely.

What you need from them is a solution that both flags that this isn’t the case for you, and is realistic for them on appointment time provision and notes reading.

If it’s gone to an in person appointment the person seeing you potentially won’t have read the full online request info. That’s used by the people who process those requests. It then goes into the appointment schedule with the one line header.

Ha, yes. DH (in his fifties) was recently told by a doctor that he wouldn't have Type I diabetes at his age, it would be Type 2. DH calmly pointed out that he hadn't just been diagnosed with it, he'd had it for 35 years.

Why wasn’t your opening line I have a kidney transplant. He was rude but you sound like desperately hard work and were very rude in return to someone just doing their job. How long do you think gp’s have for appointments- there is no time to waffle.

I am a consultant and I think you were exactly right. We should always listen properly to patients, and a great many people with chronic conditions will know far more about their own condition than a GP. Even a specialist like myself will know far less about that particular patient's own experiences and history than the patient (unless, maybe, they are someone you know very well and have been treating for a long time, in which case you will be collaborating on the care plan). The days of "the doctor is king" and patients must shut up and listen to their superiors are long gone, or should be, and it is sad that some doctors haven't got the memo.

And if he really called you "dear" I would have hit the roof if it was me! (That attitude also tells me that he would not have dismissed a male patient in that way).

My father, attending an annual review and having been a diabetic on insulin for over 20 years was once asked by a doctor “what makes you think you have diabetes?” You really couldn’t make it up!

Also, everyone should be aware of the new Jess’ Law, especially people who often get dismissed.

YANBU with bells on OP! What’s the point of the online triage form if the doctor doesn’t have time to read them? This gives the patient the false impression that the GP knows the information. So they should do away with the online form so the patient is clear that the GP will need to be told the salient details. Also, the GP should not be interrupting and saying “Bububub”; how patronising!

GP was rude and ineffective but always lead with the important stuff.
'I have a transplanted kidney and I'm concerned I have a UTI. '

In my case I start with, I'm quite deaf so please look at me when speaking, followed by I have Chronic kidney disease and /or eustachian tube disfunction depending on why I'm there.

Might seem direct but gets you to where you need to be faster.

You are fantastic!!! You said the kind of thing that I wished I would have said in that situation but instead I would become meek and mild. Good on ya. Don’t doubt yourself!!

What a cheek! Bloody insult!

👍

YANBU that's so not acceptable from the GP. I would have been furious.

Maybe they are a doctor, ergo not RTFT 😂

What a good idea. I'm going to try that next time.
Thanks...

It’s hard work sometimes isn’t it?

DH has had his kidney Tx for 40+ years and spent a lot of time in hospital this year, he was quite poorly at one point and being shifted round various medical wards.

I had to get quite stroppy (I do mean assertive) at one point in A&E when they weren’t picking up on his obvious sepsis.

In an ideal world, the doctor should have enough time to glance over your medical history and notes, but if my DH was seeing a new GP for the first time, the GP would probably need 40 minutes preparation. It's a 20 year history of cardiac interventions, and the paper version is 12 inches thick. The NHS has triumphed and saved his life on several occasions, and DH has repaid what he has cost because his business went from strength to strength after he was resuscitated. Once he hits 70, which is about 10 weeks away, I fear that the brilliant care we have had will stop quite suddenly.

Hope you feel better soon. X

I walk into every appointment with a 1 page sheet that lists my major, very complicated, medical history in short bullet points and my medications. It takes no more than 1 minute to scan. I keep it up to date at all times and print out a fresh copy for every visit. It still doesn’t help with doctors like this because they won’t take it.

GP's have 5 mins per patient for the urgent appointments. They also see a lot of timewasters (I am not referring to you btw). Its a pressured and stressful job with a lot of responsibility. Help the doctor our by leading with key information - you should have led with 'I have a transplanted kidney and now I am experiencing these symptoms ....'. a GP appointment is like doing an elevator pitch - you have 1 minute to get across the key information they need so lead with the really important facts to help them and you out. We are lucky in this country to have free access to GP's so lets help them out. That said the GP was out of order for not letting you speak and patronising you. He should have listened to the issues and your perspective (expert patient etc) so you had a chance to get across the important facts. He dismissed your concerns to being womens issues (period pain) which is poor practice. You gave him a piece of your mind so good on you ! I hope you are feeling better soon .

Last time I had one, I get them regularly due to perimenopause the male Dr suggested it could be an sti & had I had any new partners 🤬 I said I've been with my husband over 25 years I don't think so!

Op, it’s not my style to be rude to people particularly ones who work with the public, but WELL DONE you!!
my child has been unwell too and I saw 5 different nurse practitioners who told me to get on with things as it’s just a virus. I pointed out the last virus saw the world go into lockdown!! Last nurse shushed me when trying to explain… took my child back today 48 hours after I was shushed… bronchitis!! I wish I had the nerve at the time to speak up my little one would be in a better position!!!