Asda are the worst supermarket

o and also the staff in our local one are actually really rude and make you feel like a burden for just shopping there. Also feels like they’re deliberately doing everything as slowly as possible. I have never encountered anything like it in any other shop.

What changed that this awful level of service and quality became acceptable? I worked in retail when I was at college and there was a Safeway v Asda 'war' in my town. Good customer service and retaining customers was the absolute number one priority - well, obviously making money was but this was clearly seen as the way to do it, by providing an efficient, friendly, quality and reliable service. What's changed?

I love Asda for the clothes (particularly kids stuff) and homeware etc but I won’t do my food shopping there anymore.
I usually find the quality sub-par compared to other supermarkets, particularly the meat.
I don’t think it ends up cheaper than any other supermarket, and every time when I order online there are always about 5 products unavailable and 5 substitutions; which isn’t ideal when you’ve meal planned around those items.
I stick to Tesco for home deliveries and Aldi for in-store food shopping.

I can't abide Asda. We tried deliveries from them twice. Both times they were really late and there were loads of missing items. I've also always had an aversion to the store. Sounds ridiculous but it's the aesthetics of it. @Gerranium says they don't like the colour scheme - I'm glad it isn't just me

All of this.
I've been using Asda app for years to order as my son has worked at one of their stores through his college then uni years; we get a 15% discount which as a family of 5, is a good saving.
However!! I am at the end of my tether with it's app and website. They changed it at the end of August and ever since I've encountered the following problems (on top of problems the previous version had!):
If I search for an item, it brings up a list with an add button. Often the add button doesn't work. You have to open the item and then click to add, taking longer.
If I search for an item the list may say it has 30 things. There should be 15 on each page, but each page will only actually display 3 items. Meaning unless your item happens to be in the first 3 items it lists, you ain't getting it that week!
It regularly doubles up by adding subs when I click to reorder a previous delivery (never did that before the changes).
Can no longer reliably amend my shopping. It seems to limit to one or two amends before just refusing. They say if it doesn't, to delete then add the card again. That doesn't work. You call customer service and they say they know there is a problem and they are working on it. It's been months. So....
One week they took two payments, for one order. It took a week for them to refund the second payment.
Items frequently out of stock.
Not subbing items when there are perfectly appropriate subs for definite. Ie. Loaf of bread - you're telling me you don't have a single loaf of bread in the store?!
The app often can't find items even if you type in the exact name on the packaging.
Leaving products as out of stock for months on end when they are on the shelf in abundance in the store your shopping comes from. They just never update it on their app or website so you can't order. Especially with their budget essential items (kids yogurts, I'm looking at you!).
It's endless. And I'm thoroughly fed up. My son won't be working there much longer as he's graduated and looking for his first job. Once he's left Asda, that's me gone. The 15% is the only reason I keep shopping there. Although with the amount of issues I've had since August - I'm not sure it will keep me there much longer.

That’s rather my point. They need to act here, not OP.

I'm so disappointed with their rewards app! Last year I did my big Christmas food shop there, as I'd accumulated £60ish worth of points throughout the year. This year, I'd say I'd done the same amount of shopping there (never my full food shop, but I often buy bits and bobs, a big thing of cans of diet cokes, kids clothes, books and toys etc), and I only have £11 of points from the whole year - the past 3 times I've been, I haven't had anything on the rewards app at all! So I won't be doing my food shop there at Christmas at all this year. It's a shame as I do like their kids clothes, but the last time I went in, I noticed they'd gone up in price too!

I lost my patience with them when they changed the store my deliveries came from.
A bottle of gin had the security tag on it - I had to go to the store twice and still didn’t get a refund.
Also, my deliveries were increasingly short of what I’d ordered.

Surely they know which driver was delivering , they should just ask him !

Don't know much about Asda , but in my area Morrisons, has gone downhill . Don't know if that's countrywide , but the one in my home town is now dark and dingy and never has much in stock .
A larger store which is about 25/30 miles away doesn't fair much better . We don't shop in Morrison's anymore .

Go back and say it’s not your job to look for it. You paid for it to be delivered to you, at your home address and they have not done that. They are responsible here.

If you are suggesting they are the worst supermarket based on this one situation YABU.

'Driver shortage' is apparently why my order was late last night. If they've got a driver shortage they shouldn't be offering the express delivery and charging for it!

I hate the self scan, it gets off to a bad start every time I have to follow someone around for five minutes to get a flipping bag.

I stopped shopping there about 12 months ago as their Rewards app just went down the plug hole. It used to be brilliant.

In addition (and this is completely unreasonable!!) in my local store there’s a squad of female staff who fancy themselves as singers. They’re frequently singing in the entranceway (to backing tracks) raising money for different charities. None of them can sing a note in tune so it’s more like tuneless squawking. I couldn’t bear it any longer so I switched.

Nope. I persevered for way over a year, only ever managed to get through on the phone once. Tried multiple other ways - twitter, emails - even the emails ended up bouncing back. Tried Resolver and didn't get a single response.

Asda customer service told me off for returning an item I bought which was mouldy because I returned it at 8.30pm instead of 8pm. Note to Asda, do quality control checks and don’t sell mouldy food then!!! The queues are huge in my store and they have a very limited car parking time and fine if you go over, so you can’t really do a big shop without a lot of stress. Staff really seem unhappy in the store. The local Aldi store is brilliant, staff are happy and will come and help without even being asked. Sainsbury’s staff generally ok but they don’t have enough staff on the self checkouts, so they have to cover like 3 sections.

Their app and website are atrocious to use. I don't get many subs and they do 99% turn up on time. We are semi rural so don't get Sainsbury or Morrisons deliveries otherwise I'd try them. Tescos and Ocado I refuse to use which are our only other options here. The next town to us literally has one supermarket (ASDA) or a tiny Co-op local and a tiny Tesco express. The Asda has been crammed into an old Georgian building and its like dicing with your life if you ever go in there as the aisles are so close together. Thankfully Aldi are now finally building there so I'll use that when it's eventually finished, they will do a roaring trade.

Yeah I agree tbh, their own brand stuff isn’t as good as Tesco/Sainsbury’s and they’re more expensive than Aldi/lidl. Also can’t be bothered with their reward system

My order wasn't delivered so I rang Customer Services who said they had several drivers off sick, she re-ordered it for the following day after reassuring me there would be more drivers.

It wasn't delivered - a note said they tried to deliver but I actually saw the driver go past my building.

I gave up with them . As for their Rewards system, what a waste of time.

I did get a refund eventually, I had to explain it repeatedly to customer service and keep waiting on hold etc.
I had actually paid some of the cost with an evoucher (that I got from my last order being soooo late) which they didn’t refund (despite telling me on the phone that they would) but by the time I realised I was so fed up and had wasted so much time on this nonsense that I didn’t bother chasing it up.
Shame on you Asda!

editing to add: heads up for anyone who doesn’t know, if your delivery is late and arrives after the timeslot you can phone customer support (if you feel brave enough to wait on hold forever ha) and ask for a £5 evoucher

I top up there as it’s a five minute walk from my house and It’s the best value of the supermarkets but what a shame the rewards scheme is crap these days. The company has been struggling so I can see why they changed it to make it less attractive to the consumers (especially Blue Light members like me) but I think they’ve gone too far with it. If they hadn’t changed the app I would never have switched to getting most of my food via deliveries from Sainsbury’s.

MN favourites Aldi and Lidl are the worst - most of their own stuff isn’t good quality and shopping in both places is a depressing experience.

agree asda rewards are a waste of time now the blue light card isnt linked