Asda are the worst supermarket

Yeah I switched to Tesco for the same reason.

But must admit I do miss their curries. They are great. Also their cheap cheese is better than Tescos.

You have to be careful shopping in person in Asda. Their “rollback” prices are often missed when you scan. Yesterday I bought an item advertised at £2.74, but it scanned at £3.65. Luckily I spotted it but made me wonder what else I’ve missed…

Regarding the rewards....I received a £6 voucher 6 weeks ago for spending a certain amount of money in store.
Since then even though I have spent in access of £500 on food alone, my "Pounds not prizes" has rewarded me.....ZILCH.

Yes. Since they updated the app it’s almost unusable, the subs are becoming increasingly ridiculous, the rewards thing is now completely worthless, and don’t even get me started on the stuff that’s “unavailable” yet when you go to the store the shelves are piled high.

No, prices aren’t “batshit”, if you mean expensive. Which consistently rates Asda as one of the cheapest supermarkets.

We’re using Sainsbo’s atm but are also considering Tesco. Fruit and veg I buy in M & S.
It wouldn’t surprise me if Asda is losing a lot of custom. What fools they are in the current economic climate.

Love Asda ..then it might be 15% staff discount.

We've just switched our delivery pass to Tesco. Used Asda for years but recently the range of products available to order online has got smaller and smaller. And then you get loads of substitutions on what you do manage to order.
Our Asda delivery drivers were always lovely though!

Good luck with customer services as they’re

almost impossible to contact
have outsourced to the Philippines,
avow to deal with problems, don’t, then arrogantly ask for feedback.
useless

Earlier this year they altered systems and had glitches so our online orders couldn’t be processed. We’d been loyal customers, spent £000s since the start of Covid as Asda had automatically recurring delivery slots. (Unlike @Purplecatshopaholic our local greengrocer operated a fantastic system during the pandemic so we didn’t need fruit and veg.)

FB is full of complaints about Asda.

Minging quality too. Ocado all the way

This is absolutely shocking!! You should ring customer service (+44 330 053 0111) (on the phone menus press 1 then 1 then 1) and ask to speak to a supervisor and say you would like to make a formal complaint. In my experience this makes them take it a bit more seriously. If that doesn’t help tell them they are in breach of contract. Good luck!! Sooooo sorry you have to deal with this nonsense

Is this an actual ASDA food delivery or an Uber/similar ordered from ASDA?

If it's an ASDA delivery, as a fellow driver I can tell you that we aren't allowed to leave it with a neighbour (unless we have specifically cleared it with you) and we are certainly not allowed to leave it in a safe space at all.

Tried Asda deliveries during Covid. Awful both times - terrible attitude from the staff who clearly couldn’t give a shit, and the fruit and veg was such bad quality. Dont shop there unless I’m passing and need something right away (I’m near one of the biggest Asda stores in Europe).

I haven't shopped at asda for years as i don't like the quality. I last did a shop from asda about 8 years ago. Half of my shopping was missing and the substitutions were so random. I got arctic roll instead of toilet paper.

I've never online shopped with any supermarket but used to shop weekly at Asda

Their underwear,books and clothes used to be amazing

Same with fruit,veg and other bits-it made it all worthwhile going

Suddenly it all seemed to stop-i had more than one member of staff being very rude,the undies became cheap and nasty,the clothes faded after one wash,the book selection became awful and the fruit/veg seemed to go off after a day or so

I did give the cashpot a go but they took it all off me after 6 months (I didnt notice that in the small print-my fault but I was saving it up for Christmas)

I gave up just before covid and I've never been back

I still can't believe they had NO sub for cucumber. I've never witnessed a supermarket with no cucumber in my life.

When I was heavily pregnant the delivery driver wouldn’t bring my shopping up. I lived on the second floor he told me to bring carrier bags down and I stood by the road filling up the carrier bags going up and down the stairs. That’s only happened once though. But it does get me paranoid whenever I get a deliver from them.

I'm done with Asda. Their 'new' website which is glitchy and unresponsive half the time or just randomly decides to empty my full trolley when I'm trying to check out.
The stupid subs.
Their "unavailable" basic items such as toilet roll, toothpaste, wholemeal bread, tomatoes etc.
The fact that, unless I plan to eat their fruit and veg on the same day as its delivered, I may aswell save myself the time and throw it straight in the bin because most of it is black with mould within 48 hours.

I've defected to Ocado, it's more expensive but they actually deliver what I've ordered and I don't have to worry that the veg I bought on Friday will need to be thrown away by Sunday.

I'm so glad I have seen this post as I thought it was just me that was feeling let down by Asda.
I've shopped there since leaving home, I worked there as a student back in the mid-nineties and there was such a high level of customer service back then, even when it came to uniform they were strict with how tidy you looked especially if you worked on the shop floor.

Now I often see a lot of the staff with trousers that drag on the floor so they are torn etc. or with skinny jeans on and a hoodie but with an Asda name badge pinned to their top, just seems off to me.

The website dear lord I thought I was going mad when certain things I ordered (food) didn't arrive when I know I definitely pressed add to the shopping basket.
Subs are rubbish, delivery drivers rude and in store staff are not much better.

Someone on local Facebook page complained about one of the managers being really rude to her, she stated the manager had purple hair, I knew exactly who she meant as this manager has worked at the store for 40+ years and is known to be rude (she has a 'gang' of other female staff members who worship her) When I went to the store the following week, I saw several older female members of staff with purple hair highlights, like they had sprayed it on and I couldn't help but feel this was deliberate to detract from the manager who had been rude if that makes sense?

The shop is always untidy, shelves half empty and the public toilets are awful, really really dirty sometimes with blood on loo seats/floor or poo everywhere.

I really think Asda will close a lot of their shops, they are the only supermarket in the UK who had a massive drop in profit, sure I read that somewhere.

I have started to go to Tesco with the main shop and Aldi for other bits.

Shame as I loved working there as a college student.

Whenever I pop in Asda for fresh fruit and veg, I find their selections very poor, or what should be on the shelf completely missing.

Same with fresh meat, again very little selection..

I never find this problem in Tesco, sometimes in Sainsbury's and Lidl has a better selection of some things than Asda.

I have an annual delivery pass, and once that expires, I will not renew it.

Website is terrible and glitchy. Stock availability is poor, both online and in store. A few of my delivery drivers have said how chaotic the warehouses are now.

I do think it's cheaper than Tesco for e.g., but each week I now have to do a top up shop elsewhere to accommodate for things Asda haven't been able to supply. I suspect when I've done that I haven't actually saved much if anything at all.

I can’t and won’t shop there because the prices are completely batshit and they make me irrationally angry. I don’t understand why something should ever be £6.43.

We stopped using them about 18 months ago after our shopping wasn’t delivered and we were refused a refund because they said the tracker showed the driver had been on our street. Found out a few days later that he’d dumped it in a neighbour’s garden and they’d been on holiday so came back to rotten food. They begrudgingly gave me a refund but no apology, vouchers, etc. I’ve never used them since.

I started using Asda home delivery during lockdown, and carried on for a couple of years afterwards.
Mostly it was good and reliable, but the odd substitutions were a bit baffling. How kippers can be thought of as a good substitution for poached salmon was odd.
The final straw was when they packed a bottle of bleach with a loose top in the same bag as food...which had to be binned obviously.
They always gave immediate refunds online, and sometimes the odd voucher as an apology.

I am back to going out to shop now....and I do still visit Asda frequently.