Feeling a bit shaky after an encounter in Sainsbury's

Report the incident, then forget about it an move on. Her problem is her problem not yours.

You don't need a full name to make a complaint you just need a first name or even a description and a time. How many "helens" do you think are managers in that particular Sainsbury's working that exact shift.

My first thought is that the staff member you asked has said something to the manager that wasn’t accurate about your encounter. Then the manager felt the need to step in and challenge a rude customer. Whether that’s what actually happened, it’s one of those things where you have to just move on and forget. A bit of a non event. You’ve not been banned from Sainsbury’s.

Years ago, I bought some face cream in Boots. It wasn't until I was walking out after I bought it that I realised I had paid more than the price on the shelf. I went back and queried the discrepancy. The assistant rolled her eyes and asked me what I wanted her to do about it. Given her attitude, I decided a full refund please. She huffed for a while, gave me my money and told me I had to provide my name and address 'in case you do it again'. What, point out a price discrepancy? Weird. I just smiled and said 'no'.

In your case, it also sounds like it was her, not you.

This, sorry op I agree. I get it’s horrible when what should be a banal polite exchange ends up with someone being rude but I think it’s a bit much to start googling her history. Possibly she had had a string of people having a go at her and she took something out on you. People are more rude to shop staff than the other way around although have noticed the younger generation can be very sullen and don’t do small talk which is sad but not rude I guess. Good luck op.

Too many issues in Sainsbury's with wrong prices. When you query it and they have to do some work walking to the shelf to check. I had a horrible experience instore I had used scanner app to do the shopping as I went round store after paying at the checkout I packed my bags, I noticed a self service worker standing behind me but didn't seak. I carried on packing I looked again and she was still there " I had noticed your putting items straight in your bag without scanning" I explained i used app and had paid "]let me see" I explained i had receipt as i had already paid No apology for making you feel like a shoplifter. No apology when I complained to Sainsbury's either just they would give further training to Checkout staff.

Gosh wonder if folks were drunk when they were posting and attacking the op last night. I see no issue with looking her up on line to get her full name to enable you to make a complaint.

Our Sainsbury’s is constantly in breach of trading standards, with advertised Nectar prices not being given at the till. To one customer it’s just 60p, but if you add up falsely advertised pricing across thousands of customers who won’t notice it as part of a big shop, or don’t want to make a fuss, that’s quite the earner for Sainsbury’s, persuading customers to buy something on an apparent deal that they otherwise would not have picked up.

I'm guessing you don’t have any money worries?

To answer the original question OP, I would be shaking too. I had a similar experience recently when I went to collect some dry cleaning and the man accused me of having already collected it pretending to have lost the ticket. He sneered at me and accused me and got a colleague in to back him up.
I shook and worried about it for hours and looked online for information about him. I understand where you’re coming from. You may get somewhere complaining as it’s a big company.

Why have prices on anything ? 🙄

Sometimes people are going through rough times or they are just rude in general, I know it’s hard because it was directed to you personally but try to understand that it’s more her and you was just a outlet.

don’t let the interaction plague your mind

For the sake of 60p price difference I wouldn't have even queried the amount tbh.

When you complain to head office, link them to this thread so that they can see the widespread problems in their store network.

You don’t need to type anything into Google. OP has already said she wore a name badge and the first name would have been enough because strangely they know who’s working due to rotas and people clocking in because they like to be paid.

Now this has gone weird. Why would you do that?

Have a good sentence in your mind to use next time you are confronted. ' Sorry, I thought you were here to help me, not be rude'.

That’s ridiculous. You had an encounter that upset you but rather than move on, you’re googling her?! That’s not going to help you relax and get over it, why on earth are you choosing to prolong your upset?

Yes I always get a paper receipt too for a similar reason. I actually had a store person follow me out of the store and take a photo of me. Their explanation was that my handbag was bulging with things i had obviously swiped. The things I had in my bag were M&S branded as I showed them, and I was in another store entirely. No store buzzer went off when i exited and I suggested they review their own CCTV if they thought I had stolen anything.

I should have complained actually. It certainly unsettled me enough that I was shaking and quite emotional.

Probably at 19:03 when you said

It shows she's inexperienced. I'm not stalking her. I wanted to find out her full name in order to complain. Though the first name is unusual enough to identify her.

I rarely shop at Sainsburys now after multiple occasions when the price at the till is higher than the shelf edge label. It got to the stage whereby I was taking photos of the SEL on many items as I suspected there’d be queries at the checkout - and there were!

Delays were caused as another member of staff had to check the labels and they were all busy. Eventually, after checking, I’d be told the ‘promotion’ had finished but staff had been too busy to change the label pricing. They weren’t too busy to amend the increased electronic prices post-promotion at checkout, though!

It is infuriating, shopping prices have increased so much and if people buy something on the strength of the promotion price but are expected to pay full price at checkout, it can significantly increase the total bill. Plus, having to endure the disdain of others in the queue who are kept waiting due to the dispute!

Other supermarkets are just as bad at times although I’ve never been overcharged at Aldi, Lidl or M&S.

@slashlover you shouldn't be in a customer facing job then.
It's not being unprepared if there are no bags put out for customers to use.

I am truly baffled by the people who think involuntary physical responses to stress hormones such as shaking or feeling sick are controllable and the OP has chosen to experience them.

OP - you're doing the right thing, the woman was not doing her job properly, got involved in something already being resolved, escalated it for no damn reason and made you feel horrible. A complaint is absolutely warranted!

Call and complain.

With any luck they will get the pleasant man onto you.

Not you it was her. Some people are looking for a fight, including that woman over 60 pence. Yes these people must be navigated around as we do our weekly shop. Swerve, avoid, ignore. If this fails....Complain and get pleasant call back possibly.