Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To bloody hate the admin of life

245 replies

cheeseomelette · 01/11/2025 07:47

Why is nothing simple?

have been trying to get the boiler either fixed or replaced, some medical issues looked at, and a load of other house jobs sorted while managing a demanding full time job where I’m out of the house every day. I can do basic things but plumbing, cars and electrical things are just not in my skill set.

the hassle is unreal. Logging on to things at certain times with certain pass codes, resetting endless passwords and waiting for call backs or arranging visits. I end up buying new things because I haven’t got the time or energy to chase someone down to have my existing things fixed or serviced and that’s expensive and not great for the planet.

i’m having this rant waking up in a cold house because the boiler is playing up,again and the plumber I rushed home from work to let in yesterday didn’t turn up.

I’ve booked a private medical appointment this morning because there is no contacting my GP. They turn the booking system off online and don’t answer the phones.

It’s got to the point where I just feel sick when something goes wrong in the house because I know what a load of stress it’s going to be. I don’t know what the solution is here - I’m even contemplating downsizing to an apartment with a service contract.

OP posts:
the80sweregreat · 01/11/2025 14:10

Who is making £ from these apps ?
It’s not the normal folk is it !

Crushed23 · 01/11/2025 14:06

Everything is an app. I’m going to a festival next weekend and the organisers released set times… on an app! I had to download an app just to see what time my favourite DJs are playing. Why not put it in the website?!

Absolutely ludicrous.

KaleidoscopeSmile · 01/11/2025 13:52

Letthemeatgateau · 01/11/2025 09:31

I don't recognise any of this. Moved overseas recently, but had an efficient GP practice, choice of excellent plumbers, great electrician, fab handyman for all the smaller jobs and an honest and reliable garage.

As for the internet, everything's easier - I'm stuck in bed post-op and have ordered dog food, done lots of Christmas shopping and changed SIM contracts.

Maybe I live in a parallel universe Grin

Same here!

Plus I've had to use the NHS recently for the first time in decades which started off via an e-consult app and it was all seamless and efficient..

Bruisername · 01/11/2025 13:52

‘Due to unprecedented volumes of calls…’ every single time - just say ‘due to laying off half our call centre staff…’

ive read enough 50/60s dystopian fiction to see the age of the robot is not going to be good for the common man!!!

largeprintagathachristie · 01/11/2025 13:50

The amazing Sue Townsend saw this coming.
I’ve just re-read Adrian Mole:The Cappuccino Years, published in 1999.

Adrian gets into a banking password muddle and is told, admittedly over the phone, “you’ll need to open a new account. As from now all of your codes are null and void.”

In his diary he writes, “I begged and pleaded with Marilyn to let me into the secrets of my own account,” but to no avail.

“why did I withdraw all my money from the building society in 1995? All I had to do then to check my balance was to ring old Mr Lewisham.”

and later he needs to call his insurance company:
”A robot answered and asked me to hold. It then told me that my call was enormously important to them. Next it informed me that I was number 13 in the queue. Throughout, Chris de Burgh sang Lady in Red. When Rod Stewart started warbling ‘Sailing’ I slammed the phone down. What has happened to England’s telephonists? has there been a cull? how long have the robots been in charge “

crackofdoom · 01/11/2025 13:36

Bruisername · 01/11/2025 10:46

Oh the worst - we moved house so cancelled our broadband. As the area we moved to doesn’t have that broadband they graciously allowed us to cancel🙄

but in order to cancel we had to go i to a shop with some printed out documents. To close an account that was set up and dealt with entirely online

That is clearly deliberate, isn't it. Wankers.

SmudgeButt · 01/11/2025 13:31

Redpeach · 01/11/2025 13:21

So just book it

that's what I'm doing one item at a time.

But with everything it's a struggle as he doesn't want people in the house (anxiety), is worried about money (we've more than enough and when I tell him that he buys £300 shoes) etc etc. I'd like to have a cleaner but that's been stomped on. I've got a gardener which means he grumbles how he's not allowed to make decisions about the garden which he won't do even if he's asked!!!

It's tiring!!!

Fairyliz · 01/11/2025 13:27

Thank you op I have found my people.

DH and I are finally in the situation where we have some money to do up our house/ go on holiday etc. However we cannot be bothered as everything is so difficult.

Redpeach · 01/11/2025 13:21

SmudgeButt · 01/11/2025 13:08

Virginia Woolf (I believe) said every woman needs a wife. Who of course would do all the PA stuff that's such a pain.

What gets me is that I look around the house and think of a list of about 10 things that need to be sorted but when I mention any of them to my DH he asks why I think they need to be done. i.e. we have roller blinds on the windows upstairs and they are falling to bits so I want to get them replaced with something decent. And we need a blind in the kitchen as well so it makes sense (to me) to get a company in to measure, make, install all of these. And he asks why!! Well because it's beyond my expertise and he won't do it either.

So just book it

Redpeach · 01/11/2025 13:19

cheeseomelette · 01/11/2025 08:40

There is such a gap in the market for this to be outsourced. I would happily pay a monthly fee for someone to do all this crap for me.

we bang on about being inclusive but nothing about the way all this works is inclusive for anyone with learning difficulties or vulnerabilities, or the means to own and run a smartphone.

Have you tried things like task rabbit and air tasker, they can do anything from plumbing to life admin

SP2024 · 01/11/2025 13:15

cheeseomelette · 01/11/2025 08:40

There is such a gap in the market for this to be outsourced. I would happily pay a monthly fee for someone to do all this crap for me.

we bang on about being inclusive but nothing about the way all this works is inclusive for anyone with learning difficulties or vulnerabilities, or the means to own and run a smartphone.

There’s someone near me who does this sort of thing. She’s a bit of a virtual PA and you can outsource all kinds of things.

I find it particularly annoying when I can’t book things online. I need to book my kids a dentist app and his 2 year check. But I have to call between 9-5 (when I’m working!) and then Spend ages with them going “can you do this day?” And me saying no. They can only really work if you have regular set days and times you’re available and my work diary doesn’t work like that so I much prefer seeing what is available and choosing myself.

OriginalUsername2 · 01/11/2025 13:14

soupyspoon · 01/11/2025 09:44

Im not quite sure why so many car parks insist on payment by app, in many you cant pay by card any more when the most simple thing to have would be a pay by card option. Its quick, simple and everyone has a card. Its not reliant on signal either.

So why have they all bought apps in? Does it make them more money or something?

Like everything ever, it’s mostly about saving money and simplifying things for whatever company runs the car park. It’s expensive to maintain the machines, they need to be connected to banks if you want card payments, you have to pay wages to humans to check if people have tickets, etc, etc.

ilovesooty · 01/11/2025 13:12

soupyspoon · 01/11/2025 09:19

Even the bloody window cleaner that took an age to find after the last one went off the radar, has now disappeared. Fallen off the face of the earth. Where do I find a new one who is taking on new clients

FFS

Find out who your neighbours are using?

Sweetpea232 · 01/11/2025 13:09

Ilovepastafortea · 01/11/2025 09:10

Don't get me started on cashless parking & parking apps 😡DH in hospital ATM. Tried 2 machines before I found one that was working - this added about 20 minutes to my visit so I was charged more. Then I found that I paid twice to visit him yesterday-2x £4.20 for 40 minute visit + 20 minutes looking for a working machine. I have to go back later today as he has a list of stuff that he needs and I'm dreading it.

I don’t understand this one. If you’d used a parking app, you could have paid online from your car and wouldn’t have had to traipse around finding a working machine? Surely the problem here was the lack of a parking app?

SmudgeButt · 01/11/2025 13:08

cheeseomelette · 01/11/2025 08:40

There is such a gap in the market for this to be outsourced. I would happily pay a monthly fee for someone to do all this crap for me.

we bang on about being inclusive but nothing about the way all this works is inclusive for anyone with learning difficulties or vulnerabilities, or the means to own and run a smartphone.

Virginia Woolf (I believe) said every woman needs a wife. Who of course would do all the PA stuff that's such a pain.

What gets me is that I look around the house and think of a list of about 10 things that need to be sorted but when I mention any of them to my DH he asks why I think they need to be done. i.e. we have roller blinds on the windows upstairs and they are falling to bits so I want to get them replaced with something decent. And we need a blind in the kitchen as well so it makes sense (to me) to get a company in to measure, make, install all of these. And he asks why!! Well because it's beyond my expertise and he won't do it either.

Blindoptimism · 01/11/2025 13:07

VoodooQualities · 01/11/2025 08:27

I try to stay positive - imagine being a woman pretty much any era before now or indeed in some countries today.

Don't get me wrong, I hate passwords too and I resent paying a plumber £450 to spend a morning fitting a radiator after six weeks of calling and organising appointments... but at least I'm not breaking my back in a field all day digging turnips or laughing through gritted teeth when a man slaps my bum, knowing my pay check is half what he gets.

Well that’s baffling! Not sure why dealing with faceless systems would be the price of feminism? I’d personally rather spend an hour digging up turnips than dealing with admin but I don’t see any relationship between the 2 things

Snowdropsaremyfavourite · 01/11/2025 13:04

Bruisername · 01/11/2025 12:37

But when you do speak to someone they have a decision tree and if you don’t fit on it then ‘computer says no’

Or they tell you the easiest way is to sort it online but I've already tried that and that's why I'm calling. Oh the joys..

Cherryicecreamx · 01/11/2025 13:04

SoftandQuiet · 01/11/2025 08:20

Our GP has just gone over to E consult for everything.
My DH just wanted to ask if they could approve his regular repeat prescription that day as had almost run out of an essential drug. He had to spend 15 mins online answering 20 questions. What medication are you on? (They know).
Is it effective? (He's on 10 different drugs) When did you last have a meditation review (don't know).
Then wait for someone to get back to him.
Apparently if you're not able to do the online form, the receptionist will fill it in for you!! That's going to help the phone waiting time isn't it!

Oh yes everything is so robotic these days! I just wanted my b12 prescription sent and the amount of unnecessary questions you have to answer, like surely this is taking up the Drs time as they also have to read through all your answers to make sure they're not missing anything.

Blindoptimism · 01/11/2025 13:01

Totally agree. I am burned out trying to do my life admin + doing it for 2 elderly parents and feel I waste soooo much of my life on portals. For mum who has Alzheimer’s to see a GP I did half an hour of forms confirming she was born a woman and doesn’t have a gambling problem - EVERY time - why can’t they store this? And conveyancers on remortgage fck up everything but won’t pick up phone, everything is via portal bots. Terrible for society, dreadful for those who can’t do it or have to do it on behalf of multiple people

wherewillwegoto · 01/11/2025 12:58

I can't see how we can escape from it all though. I'm tired of it all, it makes me so stressed. I hate talking to or messaging bots and getting to get through to a person.

the80sweregreat · 01/11/2025 12:56

Yes, Bosche were really good. I do have an extended warranty with them though, but answering the phone straight away was just fantastic. It’s sad that something so simple can make you happy , especially as most places are just rubbish at customer service.

wherewillwegoto · 01/11/2025 12:55

SparkFinder · 01/11/2025 12:35

It's the friction that makes it all feel so hard. You think you have one thing to do, but the process is now designed to have so many additional steps, that you're not psychologically ready for. And you have to figure it out whereas before a person who worked there would do all the figuring out for you, you did just have one step - get in touch with the person who would help you. The parking app I use was originally set up on my husband's account so it recognises me and my details but if it runs out of money he has to top it up. I've tried setting up my own account but it recognises me and won't let me. But I can't access the payment side of the account. I know the support process will be so horrific that I just keep putting up with the inconvenience.

I imagine the only thing you can do is delete your husband's account and then set up your own.

the80sweregreat · 01/11/2025 12:54

Car dealerships are a rip off! You’re not covered if you take it somewhere else , you have to pay loads and mostly it’s just all about the money.

samarrange · 01/11/2025 12:53

Barely a week goes by when I don't have to fix something caused by a combination of a computer system and a poorly-trained, demotivated operator failing to use it properly. The default is "you lose" unless you chase it up.

In the last month:

  • A false alarm alert from my bank saying that a new payee has been registered to an account that has quite a lot of money in it.
  • A flight booking where the confirmation email didn't include the luggage options that I'd bought. I can see the correct options in the app.
  • A speeding ticket for a car that wasn't mine (ANPR glitch).
  • My medical insurance telling me that they would, then wouldn't, then would pay for a procedure.
TadpolesInPool · 01/11/2025 12:48

I went outside in the torrential rain at 1am the other night cos I heard our bin falling over and rolling down the steep slope.

I decided that if I left it til the morning it might disappear and I couldn't face the faff of trying to get a new one. I was drenched but I got the bin back.