AIBU To not want worker to just walk into my house.

You are definitely not being unreasonable. That sounds like you were in a very scary position and that worker needs to be reprimanded for his threatening behaviour. If possible, I would speak to the company and also to your occupational therapist if you have any appointments coming up.

These companies are often paid out of local NHS funding via adult social care, so it may be worth speaking to your local councillor as well. If the worker is like that with you, chances are he is like that with everyone.

That is absolutely disgusting!
I also have a medical bed which has an annual service and they always make an appointment. You should make a complaint.

Is it medequip? I had one bloke once that was a really nasty piece of work. I contacted them and asked them to make sure he never came to my house again. They were very apologetic.

And this whole 'you're disabled dont make things even more difficult for the normals' attitude can fuck right off. Right off.

I am bewildered at the number of people making the blithe assumption that the OP's mum was fit to help.

I had this to an extent from council Homecare staff who assumed that my husband could help to move around furniture in order to facilitate the council workmen carrying in a hospital bed.

In spite of the fact that they had all our details, the manager had missed the fact that my (now late) husband had had a stroke and had hemiparesis. In the end, I had to move around the furniture and remove the old double bed myself. To this day, I don't know how I did it.

This is dreadful
behaviour! If you need such a bed what on earth was he expecting if you didn’t have your carer there to help you out of bed etc, and, above all, to make sure a vulnerable person wasn’t left alone e with a strange man. They absolutely had a duty of care to their customers here to ensure you were able to be cared for appropriately whilst their technician did their work. Phone and make a complaint, sounds like your sister is all over that now anyway
sorry to hear you’re disabled, I have recently been diagnosed with an auto immune disease and will slowly get worse, so can put myself in your shoes, on my bad days I struggle to walk around my home and thankfully my bedroom is downstairs, but haven’t been upstairs in my house for about 2 years. Take care

Yanbu. You are in a vulnerable position and absolutely shouldn't have to have an unknown man alone with you in the house if you aren't comfortable with that.
Would your mum not have been able to supervise him? However I can see why you still may not have been comfortable with it given his attitude.

A friend of mine runs a company that deals with things like beds etc for vulnerable people. I know that they are finding it hard to cover all the areas they are in and try and book jobs in the same area on the same day.

They would be frustrated in this incident as it would be hard to get back to the area in the short-term/medium term. However they would never behave in the manner that you and your mother experienced. They would just ask you to reschedule and to contact head office to do so.

I sincerely hope a huge complaint has been made, it’s appalling how aggressive he was. Utterly inappropriate and threatening to a vulnerable client.

Yanbu.

Someone doing that job needs to understand that someone vulnerable and with limited mobility and who needs help to ger dressed cannot just have a worker like him turn up without a time having been prearranged. If you'd known he was coming and could arrange to be dressed and have someone with you (sister or mum) whole he worked, that would be fine. Getting aggressive wasn't the way to make you feel comfortable about having him in your home.

You should put in a complaint about him while emphasising that there will be no problem admitting one of their workers to do the job, if an appropriate time can be arranged.

Tech on your thread @Ilovemychocolate he thought the door was to a porch not into your living room

and why do so many people not lock their doors

mine is says locked and mini blondes knows if she goes out into garden or to the car to lock door once shes back in and she’s 8 !!

Don’t expect much support on here, I was absolutely lambasted recently because I was cross that an Amazon delivery driver recently tried to enter my house and it scared the life out of me!
But you were right to be very upset, what is it with these bloody entitled men and their aggressive attitudes?!
I hope your sister gets to make a complaint today, it was disgusting behaviour by the workman, he didn’t call to say he was on his way, so tough shit if he wasted his time getting to you.
I hope you have a better day today xx

Maybe the mum was too old to help @Maxsmum255 get out of bed - I don’t know

but she could have walked over and be there for support while the worker did his job

op would be moaning if her bed stopped working/broke due to refusing a service

I’m so sorry to hear this happened to you. Local authorities usually have the contract with providers for community equipment for items such as hospital beds. If you don’t have any luck with making a complaint to the servicing company, I would suggest you contact your councils adult social care department and report this to their quality assurance team.

I agree with what other people have said. I’m not condoning the man’s rude and aggressive attitude in any way, but I can see why he was angry if he had travelled 40 miles for an appointment that you could have cancelled but didn’t. I don’t understand why your mum couldn’t have helped you to get out of bed and into your wheelchair. But ultimately, I think your sister contributed massively to your anxiety by not locking the front door when she went out. If you’re largely bedbound, you are clearly fairly vulnerable and it’s very concerning that she leaves you alone in a home thst anyone could just walk into.

Agree with this.
Sounds like mistakes all round, but he shouldn't have spoken to your mum like that, or insinuated he was going to come in anyway. Hopefully the company can sort that part out.
Obviously it is important to get the bed serviced and he is right about the insurance part, so insist they send someone else out, not the same staff member.
I think it would be best to ensure that your door is locked from now on at all times you are alone.

You should have tried to contact the company to cancel but I would most definitely complain about this guy's attitude. This wont be the first he's behaved like this and he should not be anywhere near vulnerable people.