AIBU To not want worker to just walk into my house.

Sorry that happened you.

I hope he lost his job, he deserved to. Nasty little prick.

I'm glad the company understood the issue & responded the way they did.

Hopefully many people on this thread aren't in a position if dealing with vulnerable people.

Magic Fairies apparently!

sone people have no fucking clue.

Then read the OP's posts.FGS. Her mum is also disabled so is unable to help her.

And who would have got the OP out of her bed and into her wheelchair so that he could service it?

The posters that think The Op should have less rights or autonomy than able bodied people, and her mum should get on with facilitating it, because that would help the person who is trying to abuse the safety protocols and he should be prioritized, honestly need to give their heads a wobble.
It isn't their job to allow random blokes to bypass systems that are there to protect all customers especially vulnerable ones, because that would make his life easier, or make more money for him.
Ask any copper why there are appointments and systems in place, and why women and vulnerable men and children should stick to them.

That’s because you haven’t RTFT. If you click on the ‘see all’ button on the OP’s post, everything she’s written will come up and you’ll see that her mum wasn’t able to help because she’s disabled and the OP needs help dressing and getting into her wheelchair so the man can service the bed.

I don’t understand why your mum didn’t help.

Given your Mum was there I think you should let her give him access.

You have a right to privacy in your home @Maxsmum255 and that man would have been breaking the law if he entered, further to that harassing and scaring you to force entry to a disabled persons home is probably a crime in itself. You can call the police if needed to protect yourself. I’m so sorry this happened to you it is NOT OK on any level. Well done for standing your ground.
Those posters suggesting that a vulnerable disabled adult woman should have to accept some dick pushing his way into her home in her nighty need to take a good long look at themselves.

I had a similar situation when caring for an elderly relative. I had a call from the company to arrange a service for the bed but I made it clear it couldn't be early morning. They said it was fine and they'd call first anyway.

Due to dementia it could be very hard to get them up in the morning and I couldn't guarantee they'd be ready first thing.

On the day, no advance call befoe he arrived at 8am. The chap said he'd seen the note about an afternoon visit but it was the best start for his route. When I explained the situation he started offering helpful suggestions like he could wait 10 mins while they got up. (It could take upwards of an hour to get them out of bed on a good day). He then suggested he could do the checks while they stayed in bed. I explained this would cause great agitation and distress, and potentially they might become aggressive because a stranger was messing with their bed.

The chap was not abusive in the way OP experienced but they were in no way understanding and were clearly annoyed and thought I was being awkward for the sake of it.

I get that people are under pressure to do their job and have other things going on, but I'm not too lazy to get up early to open the door, I had been up for hours already doing the morning routine. There are real reasons why people can't be flexible and spontaneous! It's not like getting a chair delivered from John Lewis.

@Maxsmum255 You need to check your amazon delivery instructions settings because you may at some point have left instructions for delivery to be left in your porch perhaps which may be behind your outside front door and they then step into your porch and are faced with another door usually closed and locked that leads directly into the inside of your house. I have deliveries left in my porch which means delivery drivers opening my outside front door to leave them in there. Though they are met with another door that is closed and locked leading directly into my home. If I want to enter my home from the outside via the front door I must unlock front door stepping into porch and then unlock second front door leading directly into my home. Back of home inaccessible for deliveries and only one back door, no porch. Or did the delivery driver actually step right inside your home after opening however many doors there are to open before they gained entry directly into your home?

EDIT: disregard this tosh. I read the thread arseways and didn't see the bit about mum also being disabled. Apologies

Indeed, wasnt this the first thing any of them thought? Cannot imagine why mum wouldn't dash over, since what was the point of telling OP a man was at the door when the family know she cannot answer it?
Weird.

@GummyBearette Though I have to slightly disagree about how people speak to others is a choice because it really isn't choice always. People can speak badly to others because they have underlying issues or disability such as disturbance/mental health problems/a condition/brain injury/brain damage/a certain medication or treatments side effects. It isn't always choice of how we speak to others. Someone with dementia is not making choice of how negatively and or disgustingly and threateningly they are speaking to others. It is absolutely awful and horrible and very upsetting but they are not making choice to speak the way they do. It is their dementia or whatever problem underlying that they have. Though this servicer worker male just appears as if he was making choices to be horrible and threatening. Though who knows his underlying issues that may just cause him to behave/speak that way. I don't know, do you?

I don’t understand why your mum
didn’t come over? Especially if she’s just across the road.

@vivainsomnia It sounds to me as if the worker to service the bed just turned up expecting to be let in/expecting someone to be home and did not follow through with the prior arrangement of calling in advance to let this person or their sister know of which day/date and time they planned to arrive in order that day/date and time suitable. This person is bedbound and very vulnerable. It is inappropriate for that servicer worker who is also male to just arrive unannounced and expect to be let into the home by a very vulnerable disabled female it appears and unacceptable for him to have started being aggressive with the mother outside and actually making threats of what he was going to do. I would not have someone like that employed in a company I owned. Especially when their employment position involves them being around very vulnerable individuals with significant health/disability issues. Tact, respectfulness and sensitivity are essential for anyone in an employment role such as his as is patience and tolerance and a calm understanding nature. I would fire him if everything stated by the mother/daughter and employee was discovered to be completely true. Company or servicer worker employee should have called in advance arranging a suitable day/date and time. If there was a fire in the house when the sister was out I am sure their probably a water sprinkler system in place that would set off and the mother would probably try to get her daughter out to safety if she has a key because usually that door is locked by her other daughter, the woman's sister who cares for her. It wasn't her mother's place to just allow someone into her daughters home. Not without her daughters consent. Though the mother could have knocked and gone in the home to speak with her daughter and made arrangements with the man for him to return later that day when the sister was finally home, or return another day. 30 or 40 miles is nothing really when in other countries it could very well be 100-200 miles or more travelled by an employer or employee to do a job.

Maybe the person's mother doesn't have the strength or height to get her daughter up, dressed and into her wheelchair or a chair! Her mother may be elderly or unwell or both.

Are you equating autonomy with physical ability?

I would personally ring the police and report him! He was aggressive and telling someone that he would be coming in their house whether they wanted him to or not?!! Police would take a very dim view of that!!!

Here, disabled people who are given hospital beds at home, are automatically individuals who can't independently get themselves in and out of bed, either all of the time, or a significant amount of the time, including if their bedroom is on fire.

The level of their disability isn't a choice and they don't suddenly have autonomy because their life is under threat. HTH

You don't think disabled people have autonomy? Wow.

Wow… you think being disabled is a… choice? I’ll tell you what is a choice, how you speak to people. You’re making a bad one.

One of the issues here is the servicing contracts regularly change hands.
It's becoming a cash cow service that companies buy and sell and then look at how to further cut running costs in order to make profits from it.

One of the ways it's achieved is by paying the service agent only for the jobs actually done, not travel time (and sometimes fuel) between them.

It's similar to carers only being paid for time allocated to the disabled person, - (but they don't get a vehicle) and the agencies profit comes from whatever money they can make for providing the clients and insurance and pay roll, to the carers.

With equipment servicing, the service agent may have to cover fuel and /or they find themselves having to do one two hours driving for free, (or NMW) in order to only make a small amount of money (or better money) on a quick service.

The biggest obstacle to cost cutting is disabled people expecting to have appointments, so servicing agents can be expected to find ways of managing the users in their area, so they can do them all at once, or they find themselves earning little money for the day.

The actual user then gets seen seen as the caretaker for NHS owned equipment that someone else needs to make money from, standing in the way.
Rather than as a disabled user in need of equipment and a service to keep it running, and that's where the anger and aggression comes from.
Especially when they can see a key safe, but a locked door, or someone's in the bed.

Just as many carers demand the user chooses between help washing, or getting up, or help eating. They're being paid only for the half hour in the property, including their record keeping. Most find ways of managing, but some who are being exploited, pass the exploitation on.

In both situations someone in the office massages the reality to the end user.

Sorry, not wishing to worry you, but it's unlikely the service agent will be permanently blacklisted from servicing your address, more likely they'll send out someone else for this service to calm things down, but area guy will warned about not incurring a 2nd complaint from that address in future.

Long term I'd suggest a key safe, and a mag lock fitted to your door, you can then control if it's (over) locked or not from your bed.

I still am, but on your thread!!
Why oh why do people comment without reading the thread properly?!
Drives me insane.

He did not!!!
As I said on my post, I don’t have a porch!
If you are going to be pedantic enough to read my previous post, at least get your facts right!
And as I ALSO said on my post, my safety latch was on, which is why he couldn’t enter.