Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Tumble Dryers!

133 replies

Tallulahbella · 25/10/2025 09:24

Sorry, long post and very first world problem!

AIBU to replace an expensive Samsung heat pump tumble dryer with a cheaper condenser dryer?

I previously had a cheap condenser dryer and was I used to the quick drying of towels/bedding, accepting the compromise that they didn’t come out smelling laundered (smelled of nothing) and I had to be careful what I put in to avoid shrinking/damage.

Since last year I’ve had the Samsung heat pump and the benefit is it’s so gentle on clothes, I can put literally anything in it and it comes out smelling as nice as if it’d been line dried, however it takes FOREVER.

Its definitely got worse. As an example I put towels in at lunch time yesterday, they were on until we went out for dinner/cinema last night at 6pm. Back on at 11pm and I had a notification it had completed at 5am, got up this morning and still wet so have been on since 8am, it’s now 9am - that is 13 hours!!!!!

I have tried a small load - 6 hours to dry a duvet cover and 2 pillow cases. 12 hours for 4 bath towels.

I am still in warranty so had someone out yesterday who said the heat exchanger at the bottom needed to be “immaculate” before he’d be allowed to do anything and there were no faults on the machine. He suggested cleaning by scraping with tweezers?! I have cleaned as instructed, at the frequency instructed with the brush provided. After his visit, I DID lie on the floor for an hour scraping each of the metal grids and to be fair, some gunk did come off but I since then has been this 13 hour towel marathon.

I don’t believe for a minute that people are lying on the floor scraping vents with tweezers as part of BAU maintenance in 2025 🫣

I don’t know whether to get them out again with my shiney vent, knowing I may be charged this time for “non-fault” call out or just cut my losses and replace.

Everytime it does it’s little song to tell me it’s finished and I open the door to wet stuff, I feel like taking a sledge hammer to it 😭

Also, if I didn’t WFH I literally wouldn’t be able to use it as I wouldn’t run it when no1 home and wouldn’t have 12 hours a day at home!

OP posts:
New posts on this thread. Refresh page
cannyvalley · 30/10/2025 21:39

This is definitely off. My heat pump drier is amazing! It’s a bit longer than an old style condenser one, but worth it as no shrinkage and clothes smell great.
it dries a full 9k load in 2 hours.

BlossomValley · 30/10/2025 21:21

Tallulahbella · 30/10/2025 15:46

Thank you!

OP posts:
BlossomValley · 30/10/2025 15:41

Tallulahbella · 30/10/2025 14:24

Thank you everyone for your comments. I just wanted to update that the Beko condenser dryer arrived yesterday and has been life changing 😆 stuff also smells good when it comes out - I think my old condenser maybe just had a high/low setting and I fried everything on high hence the lack of fresh smell.
As someone had commented, the heat from the condenser also means that the stuff hanging on the clothes horse in the utility is drying really quickly too so double benefit.
No regrets 🙌🏻 better than the Samsung heat pump was brand new; that will live in the garage graveyard for a while before I decide what to do with it.

That’s great, do you have a link?

Tallulahbella · 30/10/2025 14:24

Thank you everyone for your comments. I just wanted to update that the Beko condenser dryer arrived yesterday and has been life changing 😆 stuff also smells good when it comes out - I think my old condenser maybe just had a high/low setting and I fried everything on high hence the lack of fresh smell.
As someone had commented, the heat from the condenser also means that the stuff hanging on the clothes horse in the utility is drying really quickly too so double benefit.
No regrets 🙌🏻 better than the Samsung heat pump was brand new; that will live in the garage graveyard for a while before I decide what to do with it.

OP posts:
Cyclistmumgrandma · 28/10/2025 18:57

Bought a Samsung heat pump dryer when we moved into current house. Never got it to work and we were eventually refunded. Not all brands are as bad.

lilkitten · 28/10/2025 18:54

That does sound really wrong. I've had a Miele heat pump dryer for nearly 3 years, it's usually just over one hour for a fully wet load to dry completely.

PeonyBulb · 28/10/2025 18:47

You should be able to reset your tumble dryer to dry dryer if that makes sense

The factory settings for my Miele heat pump dryer weren’t hot enough for my liking on Cotton setting so I reset to a hotter setting - it can go even hotter if I wanted but I didn’t want or need to.

Giddykiddy · 27/10/2025 10:50

I. have always used condenser driers - Beko do a brilliant one that is reasonably priced and dries incredibly well. Recently replaced it with a heat pump - it's rubbish- takes hours - no element of convenience about it

cantbebothered101 · 27/10/2025 10:35

I’m totally with you op, worst thing I ever got. I put towels on for 3 hours and it then has a sensor so it changes the time and adds on more of it needs us. A load can take 5 hours plus. I hate it!! For anyone looking at a new dryer and has a lot of family washing, do not get one!

lilacmamacat · 27/10/2025 10:27

We have a Bosch heat pump dryer and it definitely dries towels in under 2 hours, so sounds like something is wrong with yours, especially if the tank is empty and the filters defluffed.

Fasterthan40 · 26/10/2025 13:49

I read that condenser dryers are being phased out and certainly the range available on eg AO has shrunk recently. Have just taken the leap and ordered a condenser to replace my old one as don’t think I could cope with a heat pump. I can do several loads a day (sporty family, bedding, towels, dog walking uniform for various things) and couldn’t cope if it took so long.

Canyousewcushions · 26/10/2025 11:49

salsapasta · 26/10/2025 10:11

We use a dehumidifier with laundry mode on it, set it up in a room with clothes airers, would be much cheaper to run and cost £100 , from supermarket. Claim back your kitchen space with a unit. But do you have a room you can use?

As part of our really geeky research, we found that we can run our 9kg heatpump drier 3 times a day before it overtakes the dehumidifier for energy use- clearly dependent on individual models of both machines and how much time the dehumidifier is on for etc so this balance would work out differently for each household. We were running the dehumidifier about 18 hours day to dry 2x 6kg loads of laundry. That said, the price of the drier probably offsets the savings, and because our house is generally on the damp side we are still running a dehumidifier quite a bit as well- but on a lower setting in a central location rather than just doing one room with the doors shut.

This means in our house, not taking the purchase prices into account, the tumble drier is cheaper to run for laundry than the dehumidifier- I can dry over 27kg now for less than the cost of drying 12kg with the dehumidifier.

Plus we no longer have drying racks taking up as much floor space as we used to meaning a bedroom is back in use. (We've installed some small, wall mounted racks in the utility room for the things that don't want to go in the dryer). Plus I find that it takes a lot less of my time to bung stuff in the dryer- i can do that while waiting for coffee to brew while I'm WFH, but hanging stuff on racks would take too long for that.

salsapasta · 26/10/2025 10:11

We use a dehumidifier with laundry mode on it, set it up in a room with clothes airers, would be much cheaper to run and cost £100 , from supermarket. Claim back your kitchen space with a unit. But do you have a room you can use?

dancinfeet · 26/10/2025 10:09

heat pump dryers are great for airing off items that have been hung overnight to dry, or outside on the line but still have a slightly damp feel when you bring them in but useless at drying items from soaking wet. Mine does a standard 30 min cycle and I can air off an entire wash load to put away in 2-3 10 min batches if it has been previously hung overnight on a clothes airer.

Annatinks · 26/10/2025 10:05

Tallulahbella · 25/10/2025 15:29

Thanks everyone for the comments. Samsung don’t really care, said they can send the engineer back but if no fault found then I’ll be charged a no fault call out. That’s basically what will happen because the engineer has already plugged it into some sort of machine that said no fault so it feels a waste of time/money.

I don’t think it’s fair/acceptable but I’m done with the machine and the customer service.

It’s 3pm on Saturday now and the towels I’ve been trying to dry since 12pm Friday are still damp.

I know its faulty and I know there seems to be a lot of good experiences here with heat pump but I feel a bit stung so am accepting it as an expensive lesson for now and have ordered a beko condenser to save my sanity and move on.

I liked the previous posters comments about residual heat drying what is on the line in the utility as that’s my set up too so hopefully the best of both worlds.

Appreciate the fire safety comments as well, I’d never leave it on when I’m out and was at the end of my tether leaving it on overnight last night - I am abandoning all laundry until the new one arrives on Wednesday so that was a first and last occurrence.

It will be picked up as scrap metal and I will never have another Samsung appliance (although I’m happy with the washing machine for now 😆)… I might try heat pump again in the future, once I forget this experience

@Tallulahbella we have a great heat pump drier and I strongly suspect the problem is you’re setting it to sensor dry - if you are then it’s often left a little damp and keeps spinning over regularly to prevent creasing. Put it on timed drying instead of - ours takes about 4hrs for a full load and we get on great with it now. Has to be worth a try before the tip!

Notmyreality · 26/10/2025 07:40

We did exactly that. Changed our expensive fashionable grey touch screen all bells and whistles Samsung heat pump for a cheaper white Beko condenser. Best thing we ever did.

mysoulmio · 26/10/2025 07:37

I recently replaced my aging Siemens heat pump dryer. It used to be brilliant when I bought it 6 years ago but recently was taking ages to dry and clothes were never properly dry. We are a family of 7 and I work full time so a dryer is essential for me. I do not have the time to run inand out all day hanging stuff on the line and bringing it back in when it rains I have 5 kids that have to go to school in PE kit twice a week on different days and kids who play Rugby and football 3 or 4 times a week. My life would be a living hell without a washing machine and dryer.

Anyway, I thought 6y wasn't bad for what would have been an early heat pump model so decided to stick with the technology as my energy costs are high with washer/dryer/dishwasher on every day, but not pay a lot as I dont think they last that long. I got the cheaper Beko one, the one that is the which best buy for heat pump dryer, and so far it has been brilliant. Dries most things in 40min - hour (I dont use the recommended eco setting though as I like things really dry to go staright into school PE bags where they will sit overnight).

dcthatsme · 26/10/2025 07:19

It sounds like it’s faulty. Out Bosch heat pump condensing tumble drier has different heat levels. The cupboard dry cotton setting for a full set of bed linen plus a couple of towels takes about 4 hours and the load is bone dry. We’ve had it about 18 months and so far so good. You just have to clear the fluff filter every now and again.

askmenow · 26/10/2025 02:37

And I’d never have any less than a 1600 rpm spin w/machine.

askmenow · 26/10/2025 01:29

NewMummyNew2021 · 25/10/2025 09:39

I Have an AEG one bought new last year and it took so long to dry anything it was driving me insane. We had engineers out at least 3/4 times as it just couldn’t be right.

long story short the filter at the front was not letting the air through so was effectively holding damp air in the drier. Finally an engineer went in the bottom of the drier and showed me where the air should flow, could put my hand in and showed me with the filter in and without. There was no flow!
he ordered a new filter and problem solved. Much much better, still takes too long for my liking but more like 3/4 hours for a full heavy load
I would try that with an engineer and see if that’s the problem

But weren’t these infernal heat pump machines supposed to be the answer to all our prayers?
….More eco friendly and also cost effective?
That was the “blurb”

So I’ll stick with my 10 yr old Bosch condenser until it breaks down given it’s used sparingly anyway.

In wet months I’ll set up a wash load to dry on an airer in the bathroom, door shut and dehumidifier left on humidistat shut off.
Fluff it up 15 mins in the tumble dryer on return home. Job’s a goodun!

Itsjustmethatsall · 25/10/2025 23:47

RoseAlone · 25/10/2025 12:28

Why do you need a dryer at all, they're dreadful things. I got rid of mine goodness knows how many years ago and I've never missed it. Family of 5 with pets, dog etc.

Some of us live in flats with no garden and no room to hang things to dry. We don't all live in a perfect world with lines of clothes in the garden being buffeted around by a gentle breeze in the sunshine

Timeforabitofpeace · 25/10/2025 23:35

I’ve just bought a fairly pricey AEG. It has a 5 year warranty so I should imagine it’s reliable.

user2848502016 · 25/10/2025 23:19

I have a Beko heat pump one and it doesn’t take anything near that long. About 3h for a full load of towels I’d say

greyhound82 · 25/10/2025 23:10

We've got a Samsung heat pump dryer. It works brilliantly but you do need to keep the fins on the heat exchanger clear. Once a month, use the brush, but also hoover it at the same time. Without suction, you'll just be pushing the gunk deeper between those metal fins.

Eventually, the gunk will clog up to the point where air can't pass through the fins at all. This means no moisture escapes, and sounds like the problem you have right now. The best thing I found was to use a small allen key to 'hook' the gunk out from between the fins and hoover it at the same time. I've only had to do this once in the last 5 years. It'll take a while, but when you've finished you should be able to shine a torch through the fins and see the second heat exchanger behind the first one. After I did that, the machine was good as new again.

If your waste is plumbed in (rather than emptying via the drawer), check for a blocked waste pipe. You can take the flexible pipe off and try running water through it from your garden tap.

Swipe left for the next trending thread