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Original poster

That Vinted’s ‘support’ function is crap?

39 replies

Jadebear · 20/10/2025 19:51

I’ve had the misfortune to need to use Vinted’s help function twice now, in as many weeks. The first time the issue wasn’t resolved by Vinted. Me and the seller sorted it. Now though, I do their need help. The tracking is showing a parcel as delayed, not delivered, but the buyer has confirmed it has in fact been delivered (last week).

I have also reported this to Yodel. But I raised a ticket with Vinted on Saturday. They said ‘we’ll get back to you as soon as possible, but in some cases it may take up to 48 hours.’

It’s now way over that. I have obviously messaged again. But nothing. It’s so frustrating. The item I sold wasn’t cheap either.

Has anyone had any success contacting Vinted by any other means?

OP posts:
Original poster
Jadebear · 20/10/2025 23:02

@Broadbeansaresleepinginablanketybed you have my sympathies. I can only guess how frustrating that is. 🤯
Where are you at now with it?

OP posts:
Broadbeansaresleepinginablanketybed · 20/10/2025 22:48

Yep I'm having an issue with them too. Buyer has stated the parcel wasn't at the collection point as tracking showed, refunded buyer but vinted have said the parcel will be returned to me rather than refunding both of us. But the parcel is lost. I've sold loads through them, it all works until it doesn't.

Original poster
Jadebear · 20/10/2025 22:45

@MotherTuckinGenius - no, I’ve been using it for a while now. But it’s only recently I’ve had cause to need help.
First time I got no help. Fine, it wasn’t really needed, me and the seller could actually sort it. But now, I do need help. And I’m getting nowhere.

So what do you do when you actually need shizz to get done?

OP posts:
MotherTuckinGenius · 20/10/2025 22:41

Presume you are new to Vinted. They don’t have humans, only chatbots. You cannot reason with a lump of plastic and metal which is what their “customer service agents” are made of.

Original poster
Jadebear · 20/10/2025 22:34

pinkstripeycat · 20/10/2025 22:33

A buyer deliberately destroyed a pair of new shoes I sold. Vinted refunded HER! I stopped using them completely

Edited

OMG - that is outrageous.

OP posts:
Original poster
Jadebear · 20/10/2025 22:33

MID50s · 20/10/2025 22:32

They are rubbish. They charge an extra fee on every transaction, for what? Nothing!

Well it defo isn’t for customer service!
Or indeed human agents.
I think their ‘support’ service must be ‘staffed’ by AI bots.

OP posts:
pinkstripeycat · 20/10/2025 22:33

A buyer deliberately destroyed a pair of new shoes I sold. Vinted refunded HER! I stopped using them completely

MID50s · 20/10/2025 22:32

They are rubbish. They charge an extra fee on every transaction, for what? Nothing!

Original poster
Jadebear · 20/10/2025 22:32

WhatMe123 · 20/10/2025 22:10

I had a parcel "delivered" by yodel to a shop 3 hour drive away as apparently my local
Shop was full and this was the nearest alternative (it wasn't )
Vinteds response .......I had to go and drive and collect it ffs for a £1 book
Had to wait about a month for vinted to agree it has got lost 🙄

That is ludicrous. 😣

I suspect this will end up being marked as ‘lost.’ Given my messages to Vinted are going unread …. so at this rate, yeah, it will be the month for the ‘lost’ action to kick in.

Up until now I’ve had no problems with Vinted. The last few weeks it’s been rubbish.

OP posts:
Original poster
Jadebear · 20/10/2025 22:29

GreyChicken · 20/10/2025 22:13

Can't the buyer just select 'item received'?

That option isn’t there for them.
It’s still showing for both of us as ‘Delivery is taking longer than expected.’

Despite the fact the parcel was delivered nearly a week ago. 🙄

OP posts:
GreyChicken · 20/10/2025 22:13

Can't the buyer just select 'item received'?

WhatMe123 · 20/10/2025 22:10

I had a parcel "delivered" by yodel to a shop 3 hour drive away as apparently my local
Shop was full and this was the nearest alternative (it wasn't )
Vinteds response .......I had to go and drive and collect it ffs for a £1 book
Had to wait about a month for vinted to agree it has got lost 🙄

Original poster
Jadebear · 20/10/2025 22:04

Yep, I’ve never known customer (lack of) service like it.
And the problem is, there doesn’t seem to be any other way of getting in touch with them.

OP posts:
Childanddogmama · 20/10/2025 20:09

They are absolutely useless. Shockingly so.

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